Ratings based on 314 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 6, 2014
Awesome hotel! Great staff. Aaaaaaaaaaaaaaaa plus!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good experiente.

Posted Sep 23, 2014
Very good experience .would definitely recommend it to other people.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte

nice hotel near the downtown life

Posted Sep 1, 2014
I really enjoyed my stay. The staff was very friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable. Good location.

Posted Aug 10, 2014
The hotel rooms are comfortable, the bed especially so. The staff is helpful and ordered a taxi for us on the day of departure. A little street noise but overall the hotel is fine.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fairfax, VA

Convenient convention hotel

Posted Jul 29, 2014
I came to Charlotte for a convention and this hotel was a good choice. The price was reasonable, location was excellent (1 block from the convention center and 4 blocks from the center of Uptown) and it had all the amenities I needed. I enjoyed the food in the on-site restaurant, the free coffee and cold beverages in the lobby, and the tiny but clean pool/spa. The room (single with king bed) was large, clean, comfortable and equipped with a microwave as well as the coffee maker and fridge. I had a small problem with my plumbing in the bathroom, but it was quickly solved. The front desk and restaurant staff were friendly and went out of their way to be helpful. The lobby was a bit cramped, and some of the d├ęcor is a little dated, but I liked the coziness better than the grand, noisy lobby of the larger Hilton up the street.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte

Excellent

Posted Jul 20, 2014
I called Corporate office and told them abouty wonderful stay
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Most comfortable bed I've ever slept in.

Posted Jul 18, 2014
I had a wonderful stay at this hotel. It's incredibly convenient to the center of town and very clean. The staff was ready to help constantly and even upgraded me to a suite. Obviously, this isn't something I would expect every time but it was available and they gave it to me. The wait staff at the restaurant is lovely. The food and restaurant are nothing to rave about but they are satisfactory especially for a business trip. Every member of the staff with whom I interacted was very friendly, helpful and speedy with requests.
5 out of 5
Recommended
by Carlen Williams from Ketchikan, AK

Excellent price for high quality

Posted Jul 14, 2014 on Hotels.com
I could tell that customer service is important to this hotel. All staff were very helpful and friendly.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jul 14, 2014 on Hotels.com
5 out of 5
Recommended
for Families
by Lisa from NC

Close to Lynx

Posted Jul 8, 2014 on Hotels.com
Staff was attentive and helpful.