Ratings based on 300 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable. Good location.

Posted Aug 10, 2014
The hotel rooms are comfortable, the bed especially so. The staff is helpful and ordered a taxi for us on the day of departure. A little street noise but overall the hotel is fine.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fairfax, VA

Convenient convention hotel

Posted Jul 29, 2014
I came to Charlotte for a convention and this hotel was a good choice. The price was reasonable, location was excellent (1 block from the convention center and 4 blocks from the center of Uptown) and it had all the amenities I needed. I enjoyed the food in the on-site restaurant, the free coffee and cold beverages in the lobby, and the tiny but clean pool/spa. The room (single with king bed) was large, clean, comfortable and equipped with a microwave as well as the coffee maker and fridge. I had a small problem with my plumbing in the bathroom, but it was quickly solved. The front desk and restaurant staff were friendly and went out of their way to be helpful. The lobby was a bit cramped, and some of the d├ęcor is a little dated, but I liked the coziness better than the grand, noisy lobby of the larger Hilton up the street.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte

Excellent

Posted Jul 20, 2014
I called Corporate office and told them abouty wonderful stay
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Most comfortable bed I've ever slept in.

Posted Jul 18, 2014
I had a wonderful stay at this hotel. It's incredibly convenient to the center of town and very clean. The staff was ready to help constantly and even upgraded me to a suite. Obviously, this isn't something I would expect every time but it was available and they gave it to me. The wait staff at the restaurant is lovely. The food and restaurant are nothing to rave about but they are satisfactory especially for a business trip. Every member of the staff with whom I interacted was very friendly, helpful and speedy with requests.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable

Posted Jun 30, 2014
Pros: It was clean, comfortable, and very conveniently located.
Location: It is just a few blocks from the Charlotte Convention Center and other downtown points of interest. You can walk or take the free shuttle.
The location is great and the overall layout and cleanliness of the rooms and common areas were pleasant. My husband and I have already decided to return for our convention next year and stay an extra night. The gentleman at the front desk was extremely friendly and welcoming, making it a point to tell us about the complimentary shuttle (awesome as I walk with some difficulty and use a cane) and other items of interest. As a bonus, one of the shuttle drivers was a born entertainer.
5 out of 5
Recommended
for Everyone
by Beanie from M

Excellent place to stay!

Posted Jun 23, 2014
King size bed have a firmness adjuster! What more does one need? What? A jacuzzi? Sure! Thoroughly enjoyed my stay!
5 out of 5
Recommended
for Everyone
by Brian from Glendale, CA

Clean and close to Charlotte convention center

Posted Jun 23, 2014
The room is clean and comfortable and the staff friendly and helpful. It's location close to the convention center is great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jun 16, 2014
It is close to convention center. They provide shuttle to close area. They help us to transport our luggage to convention center.
4 out of 5
by Bob

Late Airport Stay

Posted Jun 2, 2014
Pros: The hotel was clean and the staff friendly.
Cons: nothing
Location: This is not in a great spot. We made a mistake in booking this hotel as it's not convenient to the airport.
We thought the hotel was fine. However, finding it was an extreme challenge. We go lost using the GPS device and the hotel staff was literally no help getting us to the front door. We had to stop at another hotel to get directions.
4 out of 5
Recommended
for Everyone
by Kat from Boston, MA

Nice hotel 10 minute walk from Epicenter.

Posted May 21, 2014
Pros: It was conveniently located.
Cons: Pool, fitness center, price
Location: Nascar Museum, Museum of Modern Art
Nice, clean hotel room. Conveniently located in the center of the city.