Ratings based on 611 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Black Mountain, NC

Close to the airport

Posted Dec 22, 2014
Pros: The breakfast buffet was quite nice but the food was lukewarm when I arrived at around 8:15 am.
Cons: The customer service of the hotel staff and Expedia having the correct information about the amenities and guaranteed bed size. I am 6' tall.
My issues with my stay at this hotel are two-fold. Expedia listed that this hotel had dvd players in the room and they do not. They also let me choose a king bed but did not let me know this was not a guaranteed reservation for the bed size and we ended up with two narrow full beds instead as the hotel staff had no other rooms available to switch us to until Christmas. We were only staying overnight so I don't know why she felt the need to tell me that detail. We had large leftovers from a lovely dinner but when I went to put them in the fridge, it was not cold. I called the front desk and was told they had no one in engineering available that night and offered no other alternative to the situation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good for Airport shuttle!

Posted Nov 28, 2014
Loved this hotel. We stayed here night of our wedding and used it for airport shuttle. Just tell them when you arrive what time you want your shuttle. They have all times I believe starting at 4am and they run every 30 minutes so you have a lot of options. We loved the stay. Staff didn't blow me away with their friendliness it they weren't rude either.
2 out of 5
by A verified travelerfrom yonkers ny

Poor house keeping; southern hospitality wAs lacki

Posted Nov 22, 2014
Dirty glasses sat in sink for 2 nights, had to ask for clean replacements. Rashida , at front desk, had an attitude; neither did She offer any apology on behalf of hotel. Ice bucket was not emptied. Bathtub appeared to not have been cleaned one day. Breakfast was subpar; waffles were like rubber.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SC

Great breakfast

Posted Nov 20, 2014
Having a great breakfast buffet at a hotel is very important to me. It was wonderfully stocked with much to choose from. The only thing I would have added would have been some sort of breakfast meat. The only other thing I didn't check was the fact that there was only one restaurant close. The staff recommended a pizza place that was terrific! VERY plush room!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom TX

Nice Hotel, Friendly staff

Posted Nov 18, 2014
Enjoyed Stay. Very nice except beds were small and uncomfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Nov 17, 2014
Very nice hotel with excellent customer service. It was located very close to down town without have to pay downtown prices.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chattanooga, TN

Great hotel in Charlotte

Posted Nov 3, 2014
Pros: Everything
Cons: ???
Location: Went from airport to hotel and back again the next morning.
I really enjoyed my overnight stay. Thought the design of the entire hotel was very inviting, not just another "nice" hotel, this one has style. Enjoyed my room, found everything just perfect. Would recommend to all.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pa

Excellent hotel

Posted Oct 22, 2014
We had a great stay at a great hotel and in a great location.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Apollo Beach, FL

Nice hotel

Posted Oct 14, 2014
Pros: It was all nice.
Cons: Heat the pool anytime water temp falls below 75... We would have liked to swim but water temp was under 60 and the pool isn't heated until later Fall.
Location: Easy access to airport and downtown activities, race tracks, convention centers, etc.
Nice, clean,mane convenient. Staff was great, breakfasts were satisfying and varied from day to day. 24/7 food orders and a snack area at front desk helps travelers when their schedule doesn't include a restaurant stop. Clean room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 13, 2014
Great location! 8 minutes to the airport! Staff was so very friendly and accommodating! Rooms are comfy and spacious! Will definitely stay here again!