Outdoor pool, sun loungers

Reviews of Hyatt Place Charlotte Airport / Billy Graham Parkway

3 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 524 out of 1003 reviews" "
Rating 8 - Good. 192 out of 1003 reviews" "
Rating 6 - Okay. 133 out of 1003 reviews" "
Rating 4 - Poor. 63 out of 1003 reviews" "
Rating 2 - Terrible. 91 out of 1003 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Paul, it's fantastic to hear that you've had such a positive experience at the Hyatt Place Charlotte Airport/Tyvola Road. We're particularly pleased that our team members left a positive impression on you. We appreciate your feedback and hope to see you again soon.

6/10 Okay

Richard

Affordable and local
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Richard, it sounds like the hotel's affordability and convenient location met your expectations. However, it appears there may be some aspects that fell short. Nonetheless, we hope to have another opportunity to provide you with an even better experience in the future.

10/10 Excellent

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellen!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
K, thank you for the wonderful feedback. We're delighted to hear that our team members at Hyatt Place Charlotte Airport/Tyvola Road left such a positive impression. We strive to provide an excellent experience for all our guests. Looking forward to welcoming you again in the future.

6/10 Okay

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed because the bar and restaurant was closed. Said the manager didn’t come in.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Gary, it's unfortunate to hear that your stay lacked the vibrant amenities you expected. Our goal is always to provide a well-rounded experience and we regret any inconvenience this may have caused. We'd be sure to note this instance for future considerations. We hope you'll give us another opportunity to better serve you in the future.

10/10 Excellent

Marla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Charlotte airport Enterprise location is clean and easy to find. Decent car selection and close to the airport. No shuttle needed. They have a relationship with Alamo so the car choices were labeled Alamo. No issues.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Marla, it's gratifying to learn about your positive experiences at Hyatt Place Charlotte Airport/Tyvola Road. We strive to maintain clean facilities and provide an easy check-in process for our valued guests. Your feedback about the car rental options certainly adds another layer of convenience. We hope to welcome you back soon for another delightful stay.

10/10 Excellent

Terrell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff gave us great options on what food is available and what we can do in the meanwhile. Breakfast was on time and professional. I love the Hyatt Palace. Only negative in the middle of the night a couple was fighting woke me up at 2am! So uncool, but, if was not you all responsibility.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Terrell, it's a delight to hear that you appreciated the dining options and punctuality of breakfast at Hyatt Place Charlotte Airport/Tyvola Road. Our team members strive for professional service to enhance your stay with us.We lament the unfortunate incident in the middle of the night which disrupted your rest. Such disturbances are rare, and it's unfortunate that you had that experience. We always hope for an undisturbed, peaceful stay for all our guests. We thank you for your understanding.We hope to welcome you back for another pleasant experience, minus any unexpected disturbances.

8/10 Good

Germania

Traveled with family
Sheryl was extremely professional and friendly .
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Germania, it's great to hear your positive feedback regarding your interaction with Sheryl. At Hyatt Place Charlotte Airport/Tyvola Road, we value the friendliness and professionalism of our team members. We hope to see you again in the future!

4/10 Poor

Roy

Traveled with pets, Traveled with family
Liked: Cleanliness
What i didn't like is that we now have to pay for parking. That is a bunch of baloney.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Roy, it's unfortunate to hear that the parking facilities did not meet your expectations. While fees are in place to maintain our secured parking lot, we understand your perspective and value your feedback. In future, we hope to deliver a more all-inclusive experience that can fully meet, if not exceed, your expectations.

10/10 Excellent

Jo Ann, Melbourne Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel - clean, friendly staff and lovely room.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Jo Ann, it's wonderful to hear that you had a great experience at Hyatt Place Charlotte Airport/Tyvola Road. We're so pleased to know you found the rooms lovely and appreciated our team members' friendliness. Our team does their best to maintain the cleanliness of the property for our valued guests. We're looking forward to hosting you again soon.

10/10 Excellent

Glen

Liked: Cleanliness, amenities, property conditions & facilities
Great
Response from Customer Service on Mar 21, 2024
Glen, we're thrilled to know you had a great experience at Hyatt Place Charlotte Airport/Tyvola Road. Thank you for taking the time to share your feedback. We're looking forward to welcoming you back in the future.

10/10 Excellent

Nupsie-flore

Liked: Cleanliness, staff & service, property conditions & facilities
The room was super clean! Though you can hear the planes passing by at times, it was in a fairly quiet area. Unfortunately the bar was closed my entire stay which was disappointing (especially during the st patty’s weekend when you want to avoid the bar crowd). Ms Cheryl (misspelling maybe) was absolutely amazing! Accommodating and just pleasant!! Thank the world for people like her who truly go above and beyond and take pride in their work.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Nupsie-flore, it's fantastic to hear you found your room extremely clean at Hyatt Place Charlotte Airport/Tyvola Road. We appreciate your understanding regarding the noise from the planes and the temporary closure of the bar. We'll be sure to convey your heartwarming commendations to our team member, Cheryl, whose service left a positive mark on your stay. We're thrilled to have team members like her who truly excel in their service. Can't wait to welcome you back for more pleasant experiences.

10/10 Excellent

Gwen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk extremely helpful! Not a fan of paying to park however!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Gwen, it's fantastic to hear that you found the front desk at Hyatt Place Charlotte Airport/Tyvola Road extremely helpful. We always strive to provide superior assistance. We understand your concerns about the parking charge and appreciate your understanding that these fees allow us to maintain an optimal parking experience. We hope to see you again on your next visit.

10/10 Excellent

ARMAND, Camden

Liked: Amenities
The staff was incredibly welcoming and thoughtful right from our night check in with Sheryl and the daytime manager and front desk attendant. Thanks, we will be back.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Armand, it's wonderful to hear that you had a positive stay at Hyatt Place Charlotte Airport/Tyvola Road. We're delighted that Sheryl and our daytime management team made your stay special. Knowing that you plan to return makes our efforts all the more rewarding. Until then, take care.

6/10 Okay

Joneicia

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Good value for the price. Rooms still spacious and clean. Breakfast was not appealing so I didn’t try it. They ran out of coffee, no flavored creamer. Kitchen staff had language barrier- did not understand my questions. Quality of hotel has went down. Some staff not professional from attire to inability to answer questions. Not best experience this visit. Plus it took over a week to release $50 incidental fee!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Joneicia, it's evident from your comments that your recent stay didn't completely match your expectations. We sincerely regret the inconvenience regarding the breakfast and coffee availability. We also acknowledge your feedback regarding the language proficiency of our team members and will aim for improvements. Regarding the incidental fee, it is generally a routine industry practice, but we understand your concern and appreciate your patience. Although this experience was not perfect, we hope that you'll give us another chance to provide a better experience in the future.

2/10 Terrible

Greg

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Expedia said there was free parking there was not free parking. It’s a web-based parking app that must give too much personal information.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Greg, we regret to hear about the misunderstanding regarding the parking information. While we don't control external websites, we do aim for a seamless experience for our guests in every aspect of their stay. We value your feedback concerning the parking app, and we'll ensure your experience is communicated to the concerned team. We hope to have the chance to serve you again in the future.

8/10 Good

CONSTANTINA

Liked: Cleanliness, staff & service, property conditions & facilities
It met my expectations. Sheryl was very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Constantina, we're delighted that Hyatt Place Charlotte Airport/Tyvola Road met your expectations! It warms our hearts that you received exceptional service from Sheryl - she really is a gem! We hope to welcome you back soon, making your next stay even more enjoyable and satisfying.

10/10 Excellent

Larry, New Bern

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secluded property close to dining and the Billy Graham Library
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 3, 2024
Larry, we are thrilled to learn that you enjoyed the location of Hyatt Place Charlotte Airport/Tyvola Road, with its close proximity to dining options and the Billy Graham Library. Thank you for choosing our hotel and sharing your positive experience. We look forward to welcoming you back in the future!

10/10 Excellent

Jerry H

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was great, only thing is there’s a lot of construction going on in that area, while the room was quiet and clean the area is buzzing with equipment.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 2, 2024
Jerry H, it's delightful to hear you had a superb experience at Hyatt Place Charlotte Airport/Tyvola Road. We're glad you appreciated your peaceful and pristine room despite the ongoing developments in the surroundings. Rest assured, we aim to provide an oasis of tranquility amidst the brisk activity. Your feedback is appreciated and we hope to welcome you back soon for another peaceful stay.

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Breakfast was good but the coffee urns were empty. Did not like that parking was not included with a one night stay.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Ann, it's encouraging to hear that you appreciated our proximity to the airport and enjoyed our breakfast. We apologize if there was a momentary delay in replenishing the coffee supply during your visit. We also understand your feedback about the parking and we assure you we do our best to maintain affordable and competitive pricing. Nonetheless, we genuinely appreciate your thoughts and hope to welcome you back for an even better experience at Hyatt Place Charlotte Airport/Tyvola Road.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Suite was very large got bed plus a sofa sectional L style very comfortable breakfast was great overall great place for one night or two
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Jennifer, what a pleasure to hear that you found the suite at Hyatt Place Charlotte Airport/Tyvola Road profoundly spacious and comfortable. We are thrilled you relished our breakfast offerings and appreciated the overall ambience of the hotel for your stay. We look forward to extending our hospitality, whether it be for one, two nights or even longer in the future.

10/10 Excellent

Alexia

Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Alexia, thanks for your Expedia review. We're delighted you had a fantastic stay at Hyatt Place Charlotte Airport/Tyvola Road. It would be our pleasure to welcome you back next time you're in the area.

6/10 Okay

Victor

Liked: Staff & service
They charge you for parking lot $11 a day
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Victor, thank you for taking the time to share your thoughts. We understand your concerns regarding the parking fees. Pricing decisions are made with careful consideration and we strive to provide excellent value to our guests. We appreciate your feedback and hope your overall stay was enjoyable.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Thank you!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
Heather, it's wonderful to hear that your time at Hyatt Place Charlotte Airport/Tyvola Road was enjoyable. Thank you for sharing, and we look forward to welcoming you back in the future!

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
Emma, it's a delight to read your succinct, positive review. At Hyatt Place Charlotte Airport/Tyvola Road, we strive to provide a wonderful experience for each guest, and we are overjoyed that you had such a fantastic stay. Thank you for your support and we look forward to hosting your next visit.

10/10 Excellent

LaTessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
LaTessa, it's truly wonderful to hear your stay at Hyatt Place Charlotte Airport/Tyvola Road exceeded your expectations. Your perfect rating is deeply appreciated and we look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Javier, your stellar rating for Hyatt Place Charlotte Airport/Tyvola Road is greatly appreciated. It's a joy to know that we've left such a positive impression with our service and accommodations. It would be a pleasure to welcome you back in the near future. Warm regards.

6/10 Okay

duwayne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location for driving to airport. Clean with very nice 'den'. However, wall mounted heat pump very loud and would wake me up when it came on periodically throughout night.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Duwayne, thank you for your feedback. It's great to hear you found the location convenient and admired our clean environment complemented by a comfortable den. However, it seems there were some disturbances due to the HVAC system. Your comfort is our priority and please know these concerns are noted for immediate action. We hope on your next stay you can experience a peaceful night's rest. Thank you for choosing Hyatt Place Charlotte Airport/Tyvola Road.

6/10 Okay

Daniel

Business traveler
Liked: Staff & service
Desk clerk needed help! There were people everywhere! Took forever to check in even after I finally got to the counter due to the phone ringing
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 10, 2024
Daniel, we appreciate the feedback. We understand your concerns regarding the extended wait time during check-in. Our team members always strive to provide efficient service, and it seems we fell short during your visit. We will review this situation and aim for improvements to enhance our overall guest experience. Thank you again for bringing this to our attention.

6/10 Okay

Taknesha

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 8, 2024
Taknesha, thank you for taking the time to rate your recent stay. It seems that your experience did not meet all your expectations. We encourage guests like you to share specifics, so we can understand areas that might need attention. Your feedback is invaluable for our continuous improvement. We hope to have another opportunity to enhance your experience in the future.

2/10 Terrible

Shanquetta

Liked: Staff & service
Disliked: Property conditions & facilities
The check in process was a breeze, I didn’t catch the gentleman that checked us in but he was very pleasant. Upon getting our room keys I seen the sign about parking which was okay until we scanned the barcode and had to pay for parking which was $10 a night. Not sure why that wasn’t in the description before booking, I would’ve never booked due to the fact I felt I already paid for parking when I booked with you all. We proceeded to try to get to our room but the elevator took a great amount of time not only that but it was only that one elevator working through our entire stay. When we finally got to our room it wasn’t like the pictures were on the website. The bathroom was very small you couldn’t do a full turn around with bumping into the door or the toilet. There was no microwave in the which I thought was very odd as once again not in the description. I will not be booking this hotel again for these reasons.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 5, 2024
Shanquetta, it's regrettable to read about your overwhelming experience. We apologize for any inconvenience regarding our parking facilities and the unexpected delays with the lift. Regarding the room and its amenities, the feedback you provided gives us an opportunity to work on our descriptions and ensure that our guests are well informed prior to their stay. We regret that your stay was less than satisfactory, and we appreciate the opportunity to use your feedback to improve future guest experiences.

8/10 Good

Florica

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was exactly what I expected for a Hyatt hotel. Still, the property is close to the point that a refresh is needed. Disappointingly they charge for parking.
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Florica, we appreciate your feedback. At Hyatt Place Charlotte Airport/Tyvola Road, consistently delivering the service level you mentioned, is our utmost objective. As for your observations regarding hotel aesthetics, we're perpetually seeking ways to enhance our guests experience, so your insights are valuable. Your comment about parking charges has also been noted, we try to provide the best services at competitive rates. We sincerely hope to welcome you back and exceed your expectations next time.

6/10 Okay

Paula

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 26, 2024
Paula, thank you for taking the time to rate your experience. It appears there may have been aspects of your stay that did not meet your expectations. We would be grateful if you could provide us with more details so our team members can address your concerns. Your feedback is invaluable to our continuous improvements.

8/10 Good

Kathy

Traveled with group
Liked: Cleanliness, staff & service, amenities
Stayed due to flight cancellation and they were nice and accommodating. Place was a nice value and clean.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 24, 2024
Kathy, it's great to hear that the Hyatt Place Charlotte Airport/Tyvola Road was able to accommodate you following your flight cancellation. We're thrilled that you appreciated our commitment to cleanliness, and found the value matched your needs. We hope we'll have the opportunity to serve you again in the future.

2/10 Terrible

Barbara

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My apologies for the ratings but I am angry. I find the new parking system aggravating, demeaning, a complete hassle and it was hazardous as well. The web site re directed me several times to an entertainment site and prompted me to “create an account” which entailed entering credit card information a second time. I realized it was bogus and backed out and it finally processed my parking payment from my first credit card entry. I DO NOT MIND PAYING FOR PARKING- you can charge me double. But needing to scan a QR CODE AND go to an unknown and unfamiliar and possibly dangerous website and enter credit card information, under verbal threat by the front desk of getting a ticket, is a deal breaker for me. This has been one of my go-to properties for years when traveling in the Charlotte area, but I’ll be staying away from there from now on for this reason. I hope one day you find it in yourselves to simply add parking fees to the hotel bill like most hotels that charge for parking. I had just driven 7 hours from Maryland and fighting a difficult to navigate parking web site was the last thing I wanted to do, again, under threat of some type of punishment for not complying. Thank you for hearing me out.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Barbara, we regret to hear about your unpleasant experience regarding our parking system and understand that it led to some frustration. Please know, ensuring the utmost security and convenience is of paramount importance to us. We are constantly adapting and reassessing our processes to best meet our guests' needs, and notes such as yours play a vital role in this continual refinement. We value your fidelity to us over the years and would absolutely be disheartened to see this incident discourage your returns. We hope to regain your trust and remind you of why our hotel was your preferred choice in the Charlotte area.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Philip, thank you for taking the time to give Hyatt Place Charlotte Airport/Tyvola Road such a stellar rating on Expedia. It's wonderful to hear that you had a great stay with us and we hope to welcome you back in the near future.

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Thank you for the wonderful rating, Daniel!We're thrilled to see how much you enjoyed staying at Hyatt Place Charlotte Airport/Tyvola Road. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Whitney

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
Thank you for sharing, Whitney!At Hyatt Place Charlotte Airport/Tyvola Road, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Melanie, thank you for your rating. It's great to hear that you had a positive experience at Hyatt Place Charlotte Airport/Tyvola Road. We appreciate your feedback and we're looking forward to welcoming you back in the future.

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very helpful when we were stranded at the airport! The shuttle was quick and the staff was very kind to us! Would recommend!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 18, 2024
Sherry, it's wonderful to hear that Hyatt Place Charlotte Airport/Tyvola Road could be of service during your unexpected stay! We're very glad to know our prompt shuttle service and our kind team members were able to make your experience better. We appreciate your recommended endorsement and look forward to your future visits.

6/10 Okay

Woo

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nothing
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Woo, it's disheartening to hear that your stay did not meet your expectations. We hope to have the chance to serve you better in the future.

10/10 Excellent

Patrick

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 5, 2024
Thank you for sharing your perfect rating with us, Patrick!It's wonderful to see how much you appreciated your time at Hyatt Place Charlotte Airport/Tyvola Road! We want everyone to feel right at home at Hyatt Place Charlotte Airport/Tyvola Road. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Harold

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, clean, newer, friendly, rooms are big and very comfortable. Amazing pillows.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
Harold, it's heartening to hear you had a great stay at Hyatt Place Charlotte Airport/Tyvola Road. Our team are thrilled you found our rooms spacious and comfortable. We're especially pleased you enjoyed our extraordinary pillows. We can't wait to welcome you back.

6/10 Okay

Pamela

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There are no microwaves on the property at all. I was very disappointed.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
Pamela, It seems there were some unmet expectations regarding our amenities. Your satisfaction is important to us, and we understand the convenience of having microwaves readily available. We're taking notes of your feedback as our team continually strives to improve the guest experience. Thank you for choosing to stay with us and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Bettye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My baby needed a crib and the Staff was excellent about it! He understood it was me and my baby and he made sure she was comfy!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Bettye, it warms our hearts to hear your kind words about the care and attention our team members at Hyatt Place Charlotte Airport/Tyvola Road showed toward you and your baby's needs. It's always our mission to make sure every guest, regardless of their age, enjoys a comfortable stay. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Kallonji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Customer Service on Jan 13, 2024
Kallonji, thanks for sharing your experience at Hyatt Place Charlotte Airport/Tyvola Road. It's wonderful to know that you had a positive experience with us. We aim to make every stay memorable in the best way possible and we look forward to welcoming you back in the future.

6/10 Okay

Molly

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Molly, thank you for sharing your feedback. Our goal is to provide a satisfactory experience to all our guests, so we're more than ready to hear more about your stay. Please feel free to get in touch if there were any particular aspects that did not meet your expectations, we value all our guest's comments.

2/10 Terrible

Jonathan

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Jonathan, we noticed your rating and are sorry to learn that you were less than satisfied with your experience. We continuously strive to enhance our service and appreciate your feedback. We hope for an opportunity to provide a more positive stay in the future.

8/10 Good

Kristen

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Thanks for the 4/5 rating, Kristen!We're thrilled you enjoyed your time at Hyatt Place Charlotte Airport/Tyvola Road so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Mary, it's delightful to hear you had a wonderful experience at Hyatt Place Charlotte Airport/Tyvola Road. We appreciate your positive feedback and await your return for yet another delightful stay.

4/10 Poor

Tayah

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Tayah, we acknowledge your rating and are disappointed to hear that your experience did not meet your expectations. While we can't identify specifics without more information, we are committed to improving and providing all our guests with an enjoyable stay. Should you wish to share more about what could have been better, we would greatly appreciate your feedback.