Lobby

Reviews of Hyatt Place Charlotte/Arrowood

3 out of 5
Hyatt Place Charlotte/Arrowood
7900 Forest Point Blvd, Charlotte, NC

Reviews

7.6

Good

Rating 10 - Excellent. 406 out of 1010 reviews" "
Rating 8 - Good. 247 out of 1010 reviews" "
Rating 6 - Okay. 152 out of 1010 reviews" "
Rating 4 - Poor. 109 out of 1010 reviews" "
Rating 2 - Terrible. 96 out of 1010 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was awesome. Everyone at the hotel was very accommodating and extremely nice. The biggest things I look for when I stay at a hotel is cleanliness, the size of the room, the area it is in, and how the staff reacts to the guests. I would give 5 stars for everything I mentioned above.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mikayla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was really nice. We came for a concert and stayed for just a night. The staff were friendly and helpful. Check in and out was easy. I recommend staying here for a few nights if you come to charlotte.
Stayed 1 night in Mar 2024

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Patricia, Danbury

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, warm breakfast, near restaurants
Stayed 3 nights in Mar 2024

2/10 Terrible

RJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I reserved months in advance was not available for my family after we drove 7 hours in the car. Thankfully, the kind lady working resolved it by giving us a 2nd room. However, it is frustrating the room type that was reserved was not available.
Stayed 1 night in Mar 2024

4/10 Poor

Catherine

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The typw of room that i booked was not available at check in. Two of our family members ended up sleeping on pull out couches. This was disappointing. No concession was offered to compensate for the inconvenience.
Stayed 1 night in Mar 2024

8/10 Good

Valencia, Pfafftown

Traveled with family
Liked: Cleanliness, staff & service, amenities
Rooms were spacious and clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Bruce

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great 👍
Stayed 1 night in Mar 2024

8/10 Good

Rod

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property just had some remodeling taking place. Loved the room design.
Stayed 1 night in Mar 2024

8/10 Good

Khushboo

Stayed 3 nights in Feb 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Mark, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The included breakfast was very, very good. The staff super friendly. What we didn’t like was the fact the property is undergoing renovations and half the parking was missing, only one elevator worked and the walls were missing baseboards. The room was very nice. Properties should have to disclose it when they are under renovations or construction.
Stayed 1 night in Feb 2024

8/10 Good

Arsthly

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction but that was not an issue. Rooms were big and spacious. Staff was super friendly.
Stayed 6 nights in Feb 2024

6/10 Okay

Brittney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the location I did not like the fact there was no microwave in the room so inconvenient having to go downstairs to heat up food and the shower water pressure could have been bettter
Stayed 2 nights in Feb 2024

2/10 Terrible

daneivis

Disliked: Cleanliness, staff & service

10/10 Excellent

Aniana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean an spacious. The living room is a perfect size and the swivel tv is exactly what is needed so that you can watch from the bed or coach.
Stayed 1 night in Feb 2024

10/10 Excellent

Senethia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Feb 2024

8/10 Good

Gary

Business traveler
The location was very noisy. The hotel seemed not well maintained.
Stayed 1 night in Feb 2024

4/10 Poor

Jessica

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They were doing construction I had to move 2 rooms first room fridge didn’t work .. then the second hadn’t been cleaned so they moved up to another room & then the thermostat was broking one of the worst Hyatt places I have stayed
Stayed 3 nights in Feb 2024

4/10 Poor

Jessica

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I did not know the hotel was under renovations and construction. There was dust from construction everywhere. There was still painters tape in the restroom. They forgot to add the pole in the closet to hang clothes. They forgot to turn the refrigerator on so I had to dump breast milk that wasn’t refrigerated. They didn’t have a tv remote in the room. The staff was nice but had I known the hotel was under construction I would have booked elsewhere.
Stayed 1 night in Feb 2024

4/10 Poor

RONALD

Traveled with family
Liked: Amenities
Disliked: Cleanliness
The room carpeting was wet; assistance with the TV was not provided, the room telephone did not work.
Stayed 1 night in Feb 2024

10/10 Excellent

MarcSheila

Stayed 1 night in Jan 2024

10/10 Excellent

Mica

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Martin, Erie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It will be better if they had shuttle to the airport
Stayed 1 night in Jan 2024

2/10 Terrible

Erykah

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE! The hotel has an old look inside and out. The bathroom was disgusting and had the dispensers taped on the shower wall with blue tape. The room barely has lighting except opening a window and the lamp. The room also has no phone to contact the front desk. You could request something and nothing would be brought to you. Limited parking due to construction. There were constant loud baby banging due to construction early in the morning. Spend your money elsewhere.
Stayed 2 nights in Jan 2024

2/10 Terrible

Raqayya

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Jiayi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Mary

Stayed 4 nights in Dec 2023

6/10 Okay

nature

Traveled with family
Disliked: Property conditions & facilities
This is a rundown Hyatt, not what you would expect from the brand. Room was dirty with snot on the walls near the bed, bed sheets were dirty, trash bags all over the hallways, boxes piled on the hallway A/C, breakfast was poor with no fruits except oranges and a limited offering compared to other Hyatts. On the other hand the staff service was good.
Stayed 1 night in Dec 2023

6/10 Okay

Garett

Traveled with family
Liked: Staff & service, room comfort
Hopefully Better When Construction is Completed
The hotel is under renovation. I have done my own remodels at home so I can understand but for a place of business this was not so good. Elevators had drywall dust on the inside of them. Ice maker on 5th floor doesn't work. Website showed bathtub in the room but it was only a shower. To reach the toilet paper you basically need to pivot on the stool because of the poor placement of the toilet paper holder. Booked a room for three people got one super tiny tube of shampoo. Craziest lighting I've ever seen. Some of the lights went turned on are extremely dim and it takes a minute or so for them to brighten up. Front entryway was blocked by construction and I only managed to get in the building by way of an employee at a side door. Had scrambled eggs bacon and French toast for breakfast. I believe they also had hard boiled eggs bagels you can make toast and cereal for the kids. Throw through the parking lot on the back side of the building that was halfway covered in mud. Massive pile of old mattresses laying out in the back parking lot that I would have thought should have been disposed of instead of just piled out there. Stepped out of the elevator on the fifth floor and see emergency lighting laying on a table and wire sticking out of the wall. I also spotted a ceiling tile that had been removed and an open junction box with wires hanging out of it. For having the name of Hyatt on the front of the building I can't say I was impressed.
Stayed 1 night in Dec 2023

8/10 Good

Preston

Liked: Cleanliness, staff & service, amenities
Under construction
Stayed 2 nights in Nov 2023

6/10 Okay

Billie

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities
Nice area and convenient to the interstate. Check in staff was rude
Stayed 1 night in Nov 2023

8/10 Good

Zemarain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good ubication, amazing staff! super nice and clean room! breakfast, delicious! The only thing is the construction issue, a bit annoying and dangerous! but I will definitely stay with you again, Thank you so much guys! 🙏😚
Stayed 2 nights in Nov 2023

2/10 Terrible

monday

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Allen

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
House keeping
House keeping didn’t clean my room yesterday
Stayed 3 nights in Nov 2023

10/10 Excellent

Koni

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice and helpful
Stayed 5 nights in Oct 2023

6/10 Okay

Steve

Stayed 1 night in Oct 2023

6/10 Okay

Ayanna

Stayed 1 night in Oct 2023

4/10 Poor

William

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Oct 2023

2/10 Terrible

stephanie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was switched to 3 different rooms during my stay. And a front desk employee caught an attitude with me due to some misunderstanding about her telling me she was a manager, but was just an associate. A few guest overheard staff talking about me complaining about the the dust in my room and stated, " she acting like she don't have dust in her house". My clothes were ruined in the closet due to the amount of dust from the remodeling. rooms had no working phone to call the front desk (all my rooms) my ac started to smoke (3rd room) outlets weren't working in some areas I was told I would be credited for the inconvenience and its been weeks, no response. Left my information at check out.
Stayed 5 nights in Oct 2023

10/10 Excellent

John, Burnsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless. Breakfast was serve yourself and ample although the coffee machine was out of action. The Staff were very helpful. Parking was plentiful and the restaurant that served a lunch was convenient and good food. The area had lots of trash on the sidewalks and only fast food restaurants near by. No shops. Although near the 77 you could not hear the traffic. The price was good for what I required.
Stayed 1 night in Oct 2023

4/10 Poor

Rebecca

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived at the hotel it was obvious to us that it was under major construction, which we were not informed of through this booking site!!! Had we known, we would have chosen another hotel in the area. When we checked in, the clerk at the front desk let us know that they were renovating the 4 floor which was directly above us and they would be working on it promptly at 8 am. She let us know it would be very loud. I couldn’t believe this was the first I had heard of this. The room itself appeared to be much cleaner and well-kept in the photos online than it was in real life. The couch was really dirty. It had dirt build up on the arms of the sofa and was stained in certain spots. It appeared to be very worn down. The paint on the door frames was chipped and the furniture laminate was chipped and pealing as well. The shower drain was clogged and the shower curtain was broken. We left to spend the evening at the theme park and when we came back at midnight, it was extremely hard to find parking because of the construction machines/demolition going on. It took up half the parking lot! People were hanging out in their vehicles playing music and smoking marijuana. The area generally didn't feel very safe. On the upside, the service at the front desk was great! The hotel clerk promptly brought us extra towels and blankets when we requested them and she was generally very nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 3 days stay was wonderful. The beds were very comfortable, the breakfast was delicous, the customer service and the housekeepers were great. My only negative things were the carpets in the hallway needs cleaning. But other than that i really enjoyed my stay. PS: The hotel is in the midst of some upgrades.
Stayed 3 nights in Oct 2023

4/10 Poor

Eric

Liked: Staff & service
Disliked: Property conditions & facilities
The Hotel was under construction and it was a hassle trying to go in and out . Very noisy as early as 8 am even on a Sunday
Stayed 2 nights in Sep 2023

4/10 Poor

Jessica

Traveled with group
Disliked: Amenities, property conditions & facilities
This property was under construction when we got there, the whole front entrance was closed so we had to use a side entrance. The power went out twice while we were there. Nothing really looked super clean. Our entire hallway was smelly. It smelled like really old takeout food. The bathroom light didn’t really work. We woke up on Saturday morning at 7 am to hammering either next door or above us. We couldn’t tell, but it was loud. We ended up checking out a full day early. Do not recommend.
Stayed 2 nights in Sep 2023

2/10 Terrible

Tiana

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Dirty carpet. Gnats. Brown sink water. I had to end my trip a day early because it wasn’t even clean enough for me to have my 8 month baby in.
Stayed 2 nights in Sep 2023

6/10 Okay

Datevia

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel under construction, would have been good to known that before booking. Tv had an issue with connection also roaches. Hyatt is usually good hotels but this one wasn’t as good as other ones I’ve stayed in before. I def wouldn’t stay at this location again !
Stayed 1 night in Sep 2023

6/10 Okay

Joshua

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
I wish I had known about the renovations that are taking place on the property. Makes hotel unsightly and less welcoming. There was also a major delay at check-in. The renovated rooms look nice, but are missing the Hyatt feel…
Stayed 1 night in Sep 2023

4/10 Poor

Lauren

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was abrupt upon arrival and wouldn’t let anyone check in 1 min before 3pm. Which I understand but also a little ridiculous, there were approx 20 ppl waiting in the lobby to check in at 245pm-3pm and the receptionist told everyone we had to wait cause housekeeping was not done cleaning yet. We came back at 3:30pm and they still weren’t done yet. The AC in our room wouldn’t not get cooler the whole time and the hotel was under construction the whole time.
Stayed 2 nights in Jul 2023

6/10 Okay

Tyrus

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Parking lot was extremely dark due to some type of construction. There was no communication to the guests explaining the hotel was in the midst of some type of construction on the property. That would have been better to have communicated regarding this.
Stayed 4 nights in Sep 2023