Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers

Reviews of Omni Charlotte Hotel

4 out of 5
Omni Charlotte Hotel
132 E Trade St, Charlotte, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 626 out of 1037 reviews" "
Rating 8 - Good. 193 out of 1037 reviews" "
Rating 6 - Okay. 86 out of 1037 reviews" "
Rating 4 - Poor. 68 out of 1037 reviews" "
Rating 2 - Terrible. 64 out of 1037 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clarissa was absolutely awesome during check in!
Stayed 1 night in Mar 2024

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel
Stayed 3 nights in Mar 2024

8/10 Good

Shakita

Liked: Cleanliness, staff & service
Staff was nice and friendly. Hotel very clean only issue we didn’t have hot water for one day.
Stayed 2 nights in Mar 2024

2/10 Terrible

Briana

It was really not impressive
Stayed 1 night in Mar 2024

4/10 Poor

Laura, Denver

Traveled with family
Disliked: Cleanliness, amenities
It was conveniently located but the room felt more like a 3 star hotel. The bed sheets were incredibly wrinkled, the carpet and sitting area were stained and looked dirty. The parking fee was outrageous
Stayed 1 night in Mar 2024

10/10 Excellent

William

Stayed 1 night in Feb 2024

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for the weekend and enjoyed my stay. Everything from the property to the staff to the food, everything was great. I’ll be back here to stay.
Stayed 2 nights in Feb 2024

4/10 Poor

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Brittany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was absolutely amazing. I had a small issue and they went above and beyond to make sure they made it right. Jordan at the Bar was not only pleasant but made amazing drinks. Jessica I believe the manager was so engaged and friendly. The hotel is nice but going in renovations but I enjoyed my stay. The location was amazing and was easy to get around Uptown. I would definitely recommend and come back when I return.
Stayed 2 nights in Feb 2024

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a concert at PNC. Less than 5 minute walk. Front desk associates were super friendly and helpful. Room was clean & the view was awesome.
Stayed 1 night in Nov 2023

10/10 Excellent

Jaelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was outstanding.
Stayed 1 night in Feb 2024
Response from Chandrelis S. on Feb 19, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

6/10 Okay

Rosalyn

Traveled with partner
Disliked: Amenities
It would be nice if parking was included with your stay. Very inconsiderate for paying customers of this establishment. We didn’t choose valet parking simply because we observed how they treated the guests vehicles.
Stayed 2 nights in Feb 2024
Response from Chandrelis S. on Feb 19, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us and sorry to hear that our room was not up to Omni standard. We hope we can make this up to you on your next stay.

6/10 Okay

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean and the staff is helpful and friendly. Rooms and hallways not well lit. The dim lighting made reading in the room difficult and made hallways feel slightly unsafe. The area around the hotel was quite noisy well after midnight. Yelling and sirens could be heard from our room. I would not have felt safe walking to any of the dining or shopping venues nearby.
Stayed 1 night in Feb 2024
Response from Chandrelis S. on Feb 19, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us and sorry to hear that our room was not up to Omni standard. We hope we can make this up to you on your next stay.

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are awesome!! Made our stay perfect.
Stayed 1 night in Feb 2024
Response from Chandrelis S. on Feb 19, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

8/10 Good

Erika, Walkertown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

2/10 Terrible

Lorne

Traveled with family
There was a huge problem checking in, two different room and three trips down stair. And management still didn’t correct it. I stay here every month. And I will lord willing for the next 13 years, that’s a lot of stays. After this experience. I’m changing hotels.
Stayed 1 night in Feb 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cant remember her name, but the lady at the front desk was so nice. I had never been to downtown Charlotte. She took the time to tell us about places to go and wrote down restaurant suggestions.
Stayed 1 night in Jan 2024

10/10 Excellent

JoAnna

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating and polite.
Stayed 2 nights in Jan 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

2/10 Terrible

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservation by Expedia didn’t work at the Omni. Thank goodness the staff was understanding and figured out the issue. Shame on you Expedia.
Stayed 1 night in Jan 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

8/10 Good

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location with many dining options within walking distance. Staff was very helpful.
Stayed 3 nights in Jan 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location of the hotel. It was within walking distance to many places. Staff was super friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Ginnessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. I would definitely stay again.
Stayed 1 night in Jan 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 3 nights in Dec 2023
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Shayne

Liked: Cleanliness, staff & service, property conditions & facilities
I definitely think I have an hotel I will stay at when I’m in Charlotte
Stayed 2 nights in Jan 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

8/10 Good

David

Traveled with family and small children, Traveled with family
Great location to access the spectrum center.
Stayed 1 night in Jan 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Katherine A

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

8/10 Good

Sean

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Pros: the rooms are clean, it is a nice hotel Cons: the staff is rude, it takes forever to get towels sent up to the room. (We waited hours and called down 4 times)
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Only place to order food from was the bar and in Charlotte NC, everything is closed on the weekends so kinda sucked.
Stayed 3 nights in Jan 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

valerie

Stayed 1 night in Jan 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Taunee

Stayed 1 night in Jan 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Donnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Demarcus

Business traveler
Liked: Amenities
Was really impressed with the professionalism of the Valet staff. They deserve a big raise!
Stayed 2 nights in Jan 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

8/10 Good

Jeremey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking options was not explained upon arrival & was $50 a day.
Stayed 1 night in Dec 2023
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Janiyah

Stayed 2 nights in Dec 2023
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

6/10 Okay

Laurie

Stayed 2 nights in Dec 2023
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

8/10 Good

Patricia

Stayed 1 night in Dec 2023
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the nicest hotel we’ve ever stayed at..friendly staff..very convenient and within walking distance to places to eat
Stayed 1 night in Dec 2023
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Tamasharay

Stayed 1 night in Dec 2023
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Valencia

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

6/10 Okay

Desiree

Traveled with family
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Desttiny

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Dec 2023
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Tasha, Sharps Chapel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and classy. Staff was very friendly. Hotel is convenient to a lot of restaurants.
Stayed 1 night in Dec 2023
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Rori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!