Ratings based on 1,118 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Mar 2, 2015
Dirty. Lamps and outlets didn't work. Had to get another room which was dirty as well. Bad experience.
1 out of 5
by A verified travelerfrom miami

Smoking nightmare

Posted Mar 1, 2015
Given smoking room horrible condition and smell no options to change room very poor condition pillows poor and mattress was poor
1 out of 5
by A verified traveler

Being converted to a Wyndham

Posted Feb 26, 2015
Pros: Nothing
Cons: Level to the ground
And is totally messed up both under construction and falling apart. No heat in room, just a fan blowing cold air.
1 out of 5
by A verified travelerfrom Dunnville Ont.

Posted Feb 25, 2015
Pros: Unfortunately, nothing.
When I booked this hotel it stated to have roll-away cots for use. It did not. There was inside construction at the check-in desk, very cold. I found the rooms to be quite small and musty.
1 out of 5
by A verified travelerfrom Newark, NJ

Working on hotel, overbooked

Posted Feb 16, 2015
Pros: NOthing
Cons: everything
Rejuvenating Hotel, not a good experience at all, would like my money back for hotel
2 out of 5
by A verified travelerfrom NJ

We will never return.

Posted Feb 16, 2015
Pros: Convenient for traveling.
Cons: Total renovation & more polite staff.
Hotel did not honor our guaranteed reservation for a king bed room. They switched us to a room with two double beds. Staff would not allow us to cancel because we arrived after 5 pm. Hotel lobby was wrapped in black plastic under renovations. Room had mold on the wall.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2015
Pros: Clean
Cons: Updates (face lift).
Location: It was easy to find and wasn't remote.
The hotel was clean and accommodating. As someone who values cleanliness of aesthetic appeal the hotel served its purpose.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, Ma

satisfied

Posted Jan 25, 2015
The hotel staff were great. I used the exercise room daily also. I liked the llocation it wss easy for my damily to get to. I would stay there again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Morganton, NC

Good location

Posted Jan 24, 2015
Pros: The location was ideal.
Cons: Larger or more pillows. The mattress was comfortable but worn - new mattresses would be helpful.
Location: I has limited time for pleasure...only had time for dinner during the evening.
I was in Charlotte for business. The location was perfect for my needs with restaurants close by. It was clean and the staff was very helpful and friendly. Would stay again when in the area.
2 out of 5
by A verified traveler

In bad part of town

Posted Jan 12, 2015
Couldn't even convince myself to stay here. While I'm sure the staff is nice, it's in the rough part of town. I would not recommend staying in this area. Pay an extra $20 a night and stay in a different part of town.