Ratings based on 469 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
74% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Black Mountain,NC

Don't stay here

Posted Sep 9, 2014
Pros: Front desk staff very nice
Cons: Tear it down,.start over
Location: Airport
First the front desk is very very sweet and is the only positive of my stay! The room smelled bad, mold in bathroom, carpet nasty, bed clean but a little concerning and loud obnixious people in the parking lot which had to be run off by the police. I booked this hotel by accident, I thought it was a different hotel and I almost left but I needed to leave for the airport at 4am so I stayed..big mistake! Don't stay here!!
3 out of 5
by A verified traveler from Springfield, MA

decent hotel, close to airport

Posted Aug 26, 2014
Pros: The staff and the breakfast.
Cons: The bathroom was extremely small, and the showers need to be replaced. You can see the mold growing in the corners of the shower wall.
Location: Airport was very close.
Driving into the lot I can see that the hotel was in need of a facelift. The staff was super friendly and very helpful. Breakfast was awesome and fresh. The headboard and nightstand was broken...the were cheaply fixed with tape. The curtains didn't close all the way, but the AC was great.
2 out of 5
by A verified traveler

Posted Aug 24, 2014
Worst experience of my life. Door didn't fully close. Non smoking room smelt like a room full of smoke.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
This quality inn was excellent. The staff was nice, polite, and have me all the information I asked for.
2 out of 5
by A verified traveler

Close to Airport and that's about all.

Posted Aug 9, 2014
Pros: Convenient for the airport
Cons: Having rooms ready at stated check in times. Not overbooking. Honoring no smoking requests. Hiring staff who have a customer service focus.
Location: Charlotte is a great city and we enjoyed it very much. Check out NoDa for great food, beer, entertainment, & shopping.
Had two rooms which weren't ready when we arrived at 3 pm. We were told to come back in 30 minutes and they would have our rooms. Upon returning in 30 minutes we recieved a rather curt response from reception that we had "just left" and that we needed to be more patient. We came back 5 hours later and they still had to shuffle rooms around and cancel others reservations they had over booked before they were able to give us rooms. Finally we made it to our rooms and one of them had clearly been a smoking room. By this point we just wanted to sleep in order to make our early flight and now my luggage still smells of smoke. There are many hotels in the area and I would avoid this one if you can.
2 out of 5
by A verified traveler

Not pleased.

Posted Aug 4, 2014
Pros: Staff was friendly. Free parking. Location.
Cons: Everything in the room needs to be updated.
Reserved a non-smoking room and was given a smoking room. Since the hotel was full, we could not change rooms. Air conditioning barely worked - room overnight became very stuffy. Furniture, lighting and appliances were broken. Rug was damp. Pictures are deceiving. If I was not in smoking room, I could have gotten over the other problems.
1 out of 5
by A verified traveler

Do Not Stay Here!!

Posted Jul 31, 2014
Pros: Rooms were not ready. The halls and grounds were trashy and unkempt.
Cons: A host of things
When I arrived for check-in I was sent to two rooms that had not been cleaned. After 30 minutes I was finally given an inside suite that was fine. The hallways and grounds were trashy and unkempt. The staff, however, was very accommodating and were frustrated with the housekeeping situation.
4 out of 5
Recommended
for Everyone
by A verified traveler

It's cheap and acceptable

Posted Jul 29, 2014
For the money you pay, you should not be disappointed. There are beds and I slept well.
1 out of 5
by A verified traveler from new jersey

Horrible

Posted Jul 18, 2014
The bathroom sink did not drain properly, they gave us a smoking room and woul not give us a different one even though we booked a non smoking room. In the website it said that all rooms came with a mini fridge and a microwave oven but ours didn't, and had to wait 2 days for it. The staff constantly lied to us telling us that the next day they woud change our room but that never happened. I dont think they cared. I would never stay in this hotel again
3 out of 5
Recommended
for Everyone
by A verified traveler

great for simple, one-night stay

Posted Jul 14, 2014
went to charlotte for the j.t. concert, & we needed somewhere to stay for just one night. perfect. $80 between two people.... comfy bed, no bugs, simple & fresh continental breakfast. perfect for us.