Ratings based on 222 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby Steve
Good stay at a reasonable ratePosted Nov 30, 2013
Great location near the Pineville Mall and I-485 beltway
for Everyoneby Lynn from Massachusetts
A few great staff members.Posted Nov 9, 2013
Pros: It was comfortable.
Cons: the printer in the guest area needs to be fixed
Location: We went to the mall, and just drove around. My husband liked it so much that he wants to move down that way..
I would like to say that Rhonda from the front desk was the nicest person at the desk. She helped me when I want to change my room to a smoking room, where the 1st person said that she couldn't. I breakfast was great and the person who sets it up every morning Juan, goes out of his way to make sure you are satisfied.
for Everyoneby Doug from Portage, IN
First time difficultiesPosted Oct 30, 2013
Pros: The Hotel is still a quality hotel in the staff, the cleanliness, and the excellent breakfasts. It's proximity to area mecca is very good.
Cons: I understood one time the key not working, but twice? If cable tv goes out, offer another room? Other than that, all was fine.
Location: No comment
I have stayed here previously. Each time it was very pleasant. This time there were troubles. 1) Friday & Sunday my key would not work so I had to have it reprogrammed. 2) On Saturday and Sunday my TV acted up; Saturday it had to be rebooted-- Sunday the staff worked for hours and could not get cable working. 3) On Saturday the cold water in bathroom switched from right side turn on to left side; Sunday brought the cold water back to right side (very strange) 4) Monday's 5:30a.m. wake up call never came. For an early flight I had called the night before for the wake up call. Luckily I awoke 10 mins. previous to call, yet no call by 5:40. I was told there had been a power outage. Had I not awoken earlier than my wake up would your staff had called? Even so I might have been late for my flight. I was not too impressed this time compared to the previous times I had spent there. Sorry !
for Everyoneby A verified traveler
Posted Oct 22, 2013
for Everyoneby Sarah from San Antonio, TX
Very Nice for the price.Posted Jul 15, 2013
Pros: Almost everything.
Cons: The pillows were too soft. Coffee was not available in the lobby.
Location: I was there to visit friends. However there is an abundance of restaurants, and shopping available depending on your shopping needs.
The staff that i encountered were very friendly. The room was clean and very spacious. The bed was comfortable, however if you dont like soft sink into them type pillows you need to bring your own. I would like to have had more benches to sit on. The only bench for smokers is across from the front lobby. The grounds were clean and well kept. A great hotel and i would stay again if i get the chance.
for Familiesby A verified traveler
Posted Jul 9, 2013 on Hotels.com
for Everyoneby Brian from UK
Comfortable with some flawsPosted Jun 29, 2013
Location: Next to mall
Stayed for six nights Positives: Good sized rooms, Clean Comfortable bed Fast free internet. Negative: A $2 a day hidden charge for the in room safe. Breakfast items such as milk and Yoghurt not always available. Although we stayed on a non-smokers floor, the corridor always smelt strongly of smoke. A lot of corridor noise from some guests at night.
for Everyoneby A verified traveler
Short Stay, Baby Shower, Graduation.Posted Jun 14, 2013
Pros: Good location with Mall and resturants very close to hotel. Breakfast was good but could have had more fresh fruit to enjoy with our breakfast.
Cons: The TV was a bit of a problem. The main channels, ABC, CBC, and NBC were difficult to watch. Tiny little dots all over the screen. Also, the eggs.
Location: Highways close by, the mall, and many choices to chose from to enjoy a quick meal.
Very nice to come back to a clean and restful room. Everything thing was clean and well looked after. The only problem was the TV not working as well as expected.
for Everyoneby Lubov from Phoenix, AZ
Excellent Hotel in a great location!Posted Jun 9, 2013
Location: Great mall, a lot of food locations, nice lake nearby, very clean and beautiful. everything is convinient.
Great staff, great room, very comfortable room accessories, excellent breakfast, nice gym facility, located in a very helpful and beautiful area and much more! Thank you very much!!!
for Everyoneby Don
Quality Suites, nothing but the best.Posted May 10, 2013
Cons: I cannot think of anything
Location: Plenty of restaurants but as I was on business, I did not have time to explore much else.
My room was fantastic. It was much more than I expected. All of the amenities from a kitchenette to a sitting area. it was fantastic. The breakfast was even better. Scrambled eggs, sausage, bacon, fresh made waffles. Everything was great. I will stay there again