Exterior

Reviews of Residence Inn by Marriott Charlotte Piper Glen

3 out of 5
Residence Inn by Marriott Charlotte Piper Glen
5115 Piper Station Drive, Charlotte, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 183 out of 293 reviews" "
Rating 8 - Good. 70 out of 293 reviews" "
Rating 6 - Okay. 25 out of 293 reviews" "
Rating 4 - Poor. 10 out of 293 reviews" "
Rating 2 - Terrible. 5 out of 293 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Trevor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Michael on Apr 18, 2024
Dear Trevor,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. With so many hotel options in the Charlotte area to choose from, we do not take it for granted you decided to choose our hotel for your recent stay! We hope to welcome you again soon! Until then, safe travels.

10/10 Excellent

Micah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was pretty good, dining room service was great! Room was very nice. We enjoyed our stay in Charlotte!
Stayed 2 nights in Apr 2024
Response from Michael on Apr 9, 2024
Hello Micah,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. With so many hotel options in the Charlotte area to choose from, we do not take it for granted you decided to choose our hotel for your recent stay! We hope to welcome you again soon! Until then, safe travels.

10/10 Excellent

Ifeanyi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly. Professional staffs , Excellent breakfast and services. Warm and cozy studio room with kitchen. will recommend.
Stayed 3 nights in Apr 2024
Response from Michael on Apr 8, 2024
Hello lfeanyi,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. With so many hotel options in the Charlotte area to choose from, we do not take it for granted you decided to choose our hotel for your recent stay! We hope to welcome you again soon! Until then, safe travels.

10/10 Excellent

Ranita

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Michael on Apr 3, 2024
Hi Ranita,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. With so many hotel options in the Charlotte area to choose from, we do not take it for granted you decided to choose our hotel for your recent stay! We hope to welcome you again soon! Until then, safe travels.

8/10 Good

Brenné

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Michael on Mar 21, 2024
Dear Brenne,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. With so many hotel options in the Charlotte area to choose from, we do not take it for granted you decided to choose our hotel for your recent stay! We hope to welcome you again soon! Until then, safe travels.

10/10 Excellent

Deanna, Union

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy place to stay and sleep for the night!
Stayed 1 night in Mar 2024
Response from Michael on Mar 11, 2024
Hi Deanna,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. With so many hotel options in the Charlotte area to choose from, we do not take it for granted you decided to choose our hotel for your recent stay! We hope to welcome you again soon! Until then, safe travels.

4/10 Poor

Alexander

Stayed 3 nights in Feb 2024
Response from Michael on Mar 21, 2024
Dear Alexander,Thank you for taking the time to let us know about your experience while staying with us. It is our goal to ensure that every guest encounter is one of a positive memorable nature, what all of our guest come to associate with the Marriott brand.Should you have any feedback or comments please feel free to share. Thank you again for rating our property

10/10 Excellent

JUDY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the kind staff. I loved quick check in. The room was very nice and roomy. The bed very comfortable. The gave me a free upgraderd. Whats not too like!!!
Stayed 1 night in Feb 2024
Response from Michael on Feb 21, 2024
Hi Judy,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. With so many hotel options in the Charlotte area to choose from, we do not take it for granted you decided to choose our hotel for your recent stay! We hope to welcome you again soon! Until then, safe travels.

10/10 Excellent

Janet

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in. Outside very clean, as well as the room
Stayed 1 night in Jan 2024
Response from Michael on Jan 27, 2024
Hi Janet,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. With so many hotel options in the Charlotte area to choose from, we do not take it for granted you decided to choose our hotel for your recent stay! We hope to welcome you again soon! Until then, safe travels!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very good service but the room was super dirty and very dated. Couch had stains. Floor looked very dirty.
Stayed 2 nights in Jan 2024
Response from Michael on Jan 24, 2024
Hello!Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and we apologize for failing to meet your expectations. your feedback has been shared with our housekeeping team as well as our corporate leaders for consideration durin our upcoming property refresh. Thank you for your willingness to provide us with your feedback regarding our property so that we may use it to improve. Should you have further information to share, please feel free to follow up by phone or email. We do hope to have the opportunity to provide a better more memorable experience for you in the future.

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Michael on Jan 24, 2024
Hi Steven,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. With so many hotel options in the Charlotte area to choose from, we do not take it for granted you decided to choose our hotel for your recent stay! We hope to welcome you again soon! Until then, safe travels.

10/10 Excellent

Choyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Michael on Jan 24, 2024
Hi ChoyceOn behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. With so many hotel options in the Charlotte area to choose from, we do not take it for granted you decided to choose our hotel for your recent stay! We hope to welcome you again soon! Until then, safe travels.

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Kari on Jan 2, 2024
Thank you for the excellent rating!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michael on Dec 5, 2023
Dear Maria,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. With so many hotel options in the Charlotte area to choose from, we do not take it for granted you decided to choose our hotel for your recent stay! We hope to welcome you again soon! Until then, safe travels.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
Overall we had a good stay however there was a musty smell inside the room and we could subtly hear the cars on the highway at night.
Stayed 2 nights in Nov 2023
Response from Michael on Dec 5, 2023
Dear Samantha,On behalf of the entire hotel team, I want to thank you for providing us your comments and feedback.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. With so many hotel options in the Charlotte area to choose from, we do not take it for granted you decided to choose our hotel for your recent stay! We hope to welcome you again soon! Until then, safe travels.

8/10 Good

Kate, Copiague

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 3 nights in Oct 2023
Response from The RI Piper Glen Team on Oct 31, 2023
Dear Kate, On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. With so many hotel options in the Charlotte area to choose from, we do not take it for granted you decided to choose our hotel for your recent stay! We hope to welcome you again soon! Until then, safe travels.

6/10 Okay

Mary Ann

Traveled with partner
Liked: Staff & service
The front desk and restaurant staff were excellent. However the room was tired with a very smelly carpet from the smoking room days. The AC was very noisy. The exterior wasn’t well lit at night but that was apparently due to timers not being set properly so hope it will be fixed now as parking lot was very dark at 7:30 pm. Very good breakfast. We just think the room could use a refresh.
Stayed 1 night in Oct 2023
Response from The RI Piper Glen Team on Oct 31, 2023
Dear Mary Ann,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Thank you for your willingness to provide us with your feedback regarding our property so that we may use it to improve. Again, thank you for your feedback. We look forward to seeing you in the future.

4/10 Poor

Westley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Michael on Oct 26, 2023
Dear Westley,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. As your review did not leave any details as to the low score, do feel free to reach out and provide further details concerning your stay if you so desire. We hope to have the opportunity to better serve you in the future.Kind Regards,Michael D. ThomasAssistant General Manager704-319-3900

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from Michael on Oct 19, 2023
Dear Andrew,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. With so many hotel options in the Charlotte area to choose from, we do not take it for granted you decided to choose our hotel for your recent stay! We hope to welcome you again soon! Until then, safe travels.

8/10 Good

Samir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was good facilites
Stayed 6 nights in Oct 2023
Response from Michael on Oct 11, 2023
Dear Connie Albergo,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

6/10 Okay

Emily

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had so many noises.
Stayed 1 night in Oct 2023
Response from Michael on Oct 8, 2023
Dear Emily,On behalf of the entire hotel team, I want to thank you for providing us with your feedback.We do apologize for the unfortunate experience with noise while in your room. We do everything in our power to ensure all guest experience a comfortable stay. We do hope to have another opportunity to assist in this area in the future. We hope to welcome you again soon!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and super clean!!!!
Stayed 1 night in Oct 2023
Response from Michael on Oct 8, 2023
Dear Amber,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

6/10 Okay

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good place but, the walls are thin. You can hear ppl next door talk or kids cry. Don’t come here if you got a baby or it maybe hard to put them to sleep
Stayed 1 night in Sep 2023
Response from Michael on Oct 3, 2023
Dear Andrew,On behalf of the entire hotel team, I want to thank you for providing us your comments and feedback.such is the nature of hotels in that guest noise is sometimes unpreventable. Despite that unfortunate circumstance we do hope your stay, overall, was an enjoyable stay!We hope to welcome you again soon!

10/10 Excellent

Shanice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay-cation
Consuelo was amazing. She made sure we were good and was very personal. Her boss Michael was the best as well. Great job with the staff.
Stayed 2 nights in Sep 2023
Response from Michael on Oct 3, 2023
Dear Shanice,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback will be shared with Consuelo and our team as a way of celebrating the great guest experiences we provided. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

10/10 Excellent

Robert

Liked: Amenities, property conditions & facilities
Always great
Stayed 1 night in Sep 2023
Response from Michael on Oct 3, 2023
Dear Robert,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed it and will return.
Stayed 1 night in Sep 2023
Response from Michael on Oct 3, 2023
Dear Marcelo,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

6/10 Okay

sheryl

Traveled with partner
Liked: Cleanliness, amenities
Front desk at check in was a bit crazy but the young lady handled everything professionally. The first room we were given (on the bottom floor) was nice enough until EARLY morning (starting around 4AM) where folks were leaving or standing outside the door smoking. Changed rooms for the next few nights. Sleeping was much easier and again the front desk clerk was wonderful. Ran into a few maintenance issues that were reported in the morning and when we returned at the end of the day they were not fixed and the maintenance guy was gone for the day. Hotel could use some basic repairs done, but overall it was worth the price. Free breakfast was decent and the ladies who worked there were great and super helpful. Would stay again( just not on the 1st floor)
Stayed 4 nights in Sep 2023
Response from The RI Piper Glen Team on Sep 27, 2023
Dear Sheryl, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Thank you for your willingness to provide us with your feedback regarding the maintenance issues you experienced in your room. We have made our maintenance team aware so we can get these addressed promptly. Again, thank you for your valuable time and feedback.

8/10 Good

Marsha

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The outlet on the right side of the bed didn’t work at all. Very inconvenient for someone who needs a cpap machine
Stayed 1 night in Sep 2023
Response from The RI Piper Glen Team on Sep 6, 2023
Dear Marsha,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Thank you for your willingness to provide us with your feedback regarding the outlet that was not working in your room. We have made our maintenance team aware so we can get this addressed promptly. Again, thank you for your valuable time and feedback.

10/10 Excellent

Jennifer and Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the room , the pool , Basketball Ct. Conswlo is the front desk manager. Is the best. We will be back. Love the fact that our room was huge
Stayed 2 nights in Sep 2023
Response from The RI Piper Glen Team on Sep 5, 2023
Dear George,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon!

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Charlotte
We are traveling to see family, going up the coast to Maine. What a great experience, beautiful property and the Staff are Friendly and very attentive. Definitely on our list of great stays.
Stayed 1 night in Aug 2023
Response from Michael on Aug 26, 2023
Dear George,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

4/10 Poor

Christopher

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a place i would recommend
I'm not sure how this hotel received decent reviews. Upon entering you can see just how out-dated everything is. If you're familiar with HUD housing, it is very obvious that there are rooms that are used for this purpose. The hallways stink. The room itself is just clean enough to stay in, but it's borderline. I was initially placed on the 2nd floor, and when i got to the room I could hear a dog in the room next to me going crazy. I asked to be moved to the 5th floor, which they did do. On the 5th floor you can hear the highway that is right beyond the tree line, ALL NIGHT LONG. I woke up to the sounds of trucks braking repeatedly. On our second night there, we learned of a possible theft from a room a few doors down from us. I checked our door and found the damage seen on the picture attached. The very next morning, i left the room and was down the hallway at the elevator, and saw the guy directly across from me, come out of his room and to my door like he was about to do something, when he turned his head and saw me looking at him, he pretended like he was fumbling around with something and walked away. I walked by a room being cleaned, and i honestly felt bad for the cleaning lady. Piles of fast food bags and trash all over the room, like someone had been living in their own filth. For the money i paid i had expected something much better. I will definitely not be staying at this hotel again, and will be composing a more in depth review on another trip app.
Stayed 2 nights in Jul 2023
Response from Michael on Aug 1, 2023
Dear Christopher,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority. Thank you for your willingness to provide us with your feedback regarding our property so that we may use it to improve. Again, thank you for your feedback. We look forward to seeing you in the future.

10/10 Excellent

Dave

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Michael on Aug 1, 2023
Hi Dave,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

10/10 Excellent

Dwight

Stayed 1 night in Jul 2023
Response from Michael on Aug 1, 2023
Hi Dwight,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

10/10 Excellent

Tawana

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 2 nights in Jul 2023
Response from The RI Charlotte Piper Glen Team on Jul 19, 2023
Dear Tawana,Thank you so much for your feedback! We greatly appreciate it, and are glad you enjoyed your stay with us. Should your travels bring you back to Charlotte, we hope to see you again. Thank you again for sharing your experience!

10/10 Excellent

Rhonda

Stayed 1 night in Jul 2023
Response from Michael on Aug 26, 2023
Dear Rhonda,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we provided. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were super nice. The breakfast area lady was very helpful and the food was always fresh. The rooms were large and well appointed. The shower was super.
Stayed 4 nights in Jun 2023
Response from Michael on Jul 4, 2023
Dear Phillip,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Excellent

Aspen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Michael on Jun 20, 2023
Dear Aspen,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Michael on Jun 20, 2023
Dear Stephen,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Susan

Stayed 1 night in Jun 2023
Response from Michael on Jun 15, 2023
Dear Susan,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Thank you for your willingness to provide us with your feedback regarding our property so that we may use it to improve. Again, thank you for your feedback. We look forward to seeing you in the future.

8/10 Good

Roman

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
It wasn’t the cleanest Marriott I have ever been to but it wasn’t bad
Stayed 1 night in May 2023
Response from The RI Piper Glen Team on May 26, 2023
Dear Roman, Thank you for providing feedback from your recent stay. I apologize that you experienced an issue with the cleanliness of your room and that we weren't able to address this during your stay. This information will be shared with our team to review and address promptly. Thank you for your valuable time and feedback.

8/10 Good

Rodger, Asheville

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant and functional hotel with suites. Breakfast was typical (always a line for the fresh waffles!). Restaurants and fast food places just across the street. Super conveinet to 485 yet very quiet. Have styed here twice and would stay again.
Stayed 3 nights in Apr 2023
Response from The RI Piper Glen Team on May 26, 2023
Dear Rodger, Thank you so much for your feedback! We greatly appreciate it, and are glad you enjoyed your stay with us. We look forward to accommodating you again! Thank you again for sharing your experience!

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spot for a quick stay
Room was great outside needed some love trash cans were full.
Stayed 1 night in May 2023
Response from Michael on May 24, 2023
Dear Mr. Lindgren,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Kind Regards,Michael Thomas

2/10 Terrible

Jason

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was quite possibly the worst hotel stay I've ever had, and I've stayed in many hotels. Upon my arrival, I learned that the hot tub was not available, due it being outside and it being before Memorial Day (despite it being North Carolina, in May, with temperatures reaching in the 80s in the daytime). I live in Colorado, where there are hot tubs available year round in places like Summit County, even in subzero temperatures. The reason for my trip was to travel to a martial arts seminar, so the hot tub is not just a "nice to have", it is a necessity for recovery after grueling training. When I booked the reservation, I chose the hotel based on the criteria that it had a hot tub and was in close proximity to my intended destination. There was no mention of the hot tub being outside or it being closed. Needless to say, this was beyond disappointing. The road noise was absolutely atrocious. I was repeatedly awakened by loud cars and trucks well after midnight, leading to a night of little rest. I would expect a major hotel chain to account for the road noise somehow. I've stayed in many hotels in major cities, some near airports, and never had so much trouble getting a night of restful sleep. To top it all off, when I went to take a shower in the morning, the shower drain was backed up, so I had to cut my shower short to prevent the water from spilling out into the bathroom floor. Overall, this was a really terrible experience, especially considering the price
Stayed 1 night in May 2023
Response from Michael on May 24, 2023
Hello Jason! Thank you for sharing with us your feedback concerning your recent stay with us. Providing a high level of hospitality is our primary goal and it sounds like we failed to do so during your recent visit. We sincerely apologize for not meeting your level of expectation and will take your feedback and use it as a way to improve our level of service. Again thank you for providing this feedback. Kind Regards,Michael Thomas

8/10 Good

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
7 night stay. Good value. Next to highway so a little noisy at night. Request room on opposite side of highway.
Stayed 7 nights in Apr 2023
Response from The RI Charlotte Piper Glen Team on May 3, 2023
Dear Jay, Thank you so much for your feedback! We greatly appreciate it, and are glad you enjoyed your stay with us. Should your travels bring you back to Charlotte, we hope to see you again. Thank you again for sharing your experience!

6/10 Okay

Eddy

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room smelled like dirty wet dog as did the hallways. We used the side entrance because it was convenient to parking. However, the sidewalk at the entrance was reeking the the odor of dog urine. There were dogs in the room next door that barked most of the night. This was our third or fourth stay at this property because of convenience and had previously had good experience.
Stayed 3 nights in Apr 2023
Response from The RI Charlotte Piper Glen Team on May 3, 2023
Dear Eddy,Thank you for providing feedback from your recent stay. I apologize that you experienced an issue and that we weren't able to address this during your stay. This information will be shared with our team to review and address promptly.

8/10 Good

Cynthia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was not that good. In fact my daughter wouldn’t even eat it. Everything else was excellent.
Stayed 2 nights in Apr 2023
Response from Michael on Apr 25, 2023
Dear Cynthia,On behalf of the entire hotel team, I want to thank you for providing us your comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! In addition you shared the breakfast was not good for you or your daughter. We are sorry to hear that was your experience as providing a quality breakfast experience is something we take great pride in. Once again, I appreciate you taking the time to share your feedback.We hope to see you soon!

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Michael on Jun 20, 2023
Dear Gerry,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Crisciene

Stayed 1 night in Apr 2023
Response from Michael on Jun 20, 2023
Hello Crisciene,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Thank you for your willingness to provide us with your feedback regarding our property so that we may use it to improve. Again, thank you for your feedback. We look forward to seeing you in the future.

10/10 Excellent

Omelio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around excellent staff, room, breakfast, facilities, etc.
Stayed 2 nights in Apr 2023
Response from Michael on Apr 18, 2023
Dear Omelio,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to see you soon!

8/10 Good

Alex

Stayed 15 nights in Mar 2023
Response from Michael on Apr 21, 2023
Dear Alex,On behalf of the entire hotel team, I want to thank you for providing us your wonderful comments and feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to see you soon!