Ratings based on 408 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
Cons: Electrical socket and the make up mirror in the bathroom was not working.
nice hotel - great shuttle to the airport and great price to leave your car while you are away.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte, NC

Beautiful hotel and decent location

Posted Feb 17, 2015
Made the mistake of staying on Valentines Day weekend, so I must say that the walls are quite thing, but the hotel is wonderful. Love the pet policy, but some people do take advantage of the leniency by having their yappy dogs bark you into frustration.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2015
Very good. I really like it! I was really happy with everything.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with a professional and courteous staff

Posted Jan 5, 2015
Pros: The accommodations and the staff
Cons: The carpeting in the hotel needs to be replaced eventually
Great professional and courteous staff. Good simple cooking. Great location near the airport.
5 out of 5
Recommended
for Everyone
by A verified traveler

Airport layover

Posted Dec 27, 2014
airport shuttle service was efficient hotel experience was great
Comment from Hotel Management
Jan 3, 2015 by GuestRelationsManager, Hotel Management
Thank you for choosing the Sheraton Charlotte Airport Hotel during your airport layover. We are delighted to hear that our staff and services created a memorable stay experience. We look forward to the opportunity to serve your lodging needs in the future. Safe Travels!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom durham, nc

Nice hotel close to everything

Posted Dec 23, 2014
The lobby is beautiful! Rooms we're clean and comfy... Bathrooms could use some updating. Overall very pleased and will stay there again!
Comment from Hotel Management
Jan 3, 2015 by GuestRelationsManager, Hotel Management
Thank you for choosing the Sheraton Charlotte Airport Hotel and taking the time to write a review of our hotel. We are delighted that you enjoyed the ambiance of the hotel lobby and had a clean and comfortable stay experience. We are currently in the process of updating our bathrooms and guest rooms. We look forward to sharing our renovations with you the next time you are in the Queen City!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom High Point, NC

Nice hotel close to the airport

Posted Dec 21, 2014
Pros: Cleanliness
Cons: Communication with housekeeping. Front desk needs to inform housekeeping of late checkouts
Location: Close to the airport. All Wags doggie daycare was able to watch after our miniature schnauzer while we shopped and went to Run San's shushi buffet.
Very nice hotel close to the airport. Front desk staff were very friendly, nice lobby and bar area. The hotel has a beautiful pool and workout room. Our room was very clean and had a fresh smell. I wish more hotels were like this one. The beds were very comfortable as well. I would have given 5 stars but the maid kept knocking on our door even after we told her what time we would leave. We requested a 12 noon checkout. Checkout time was at 11am. And she knocked 3 times all before 11am.
Comment from Hotel Management
Jan 3, 2015 by GuestRelationsManager, Hotel Management
Brian, thank you for choosing the Sheraton Charlotte Airport Hotel during your most recent stay in the Queen City! We appreciate your kind comments regarding our friendly staff, Sheraton Sweet Sleeper Beds, and our beautiful lobby and hotel amenities. We apologize for any inconveniences that were caused during your stay due to our Housekeeping team. I have made the Housekeeping Manager aware of the situation. Thank you for bringing that to our attention. We are delighted that your family and miniature schnauzer enjoyed your stay and we look forward to the opportunity to connect with you again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Georgia

Very nice hotel!!

Posted Dec 9, 2014
Pros: Staff, lobby, room
Cons: The room upon entering was a little musty smelling but not noticeable once you are in the room.
Location: Close to airport, close to downtown
It was a pleasure from start to end...hotel was beautiful, staff was awesome!
Comment from Hotel Management
Jan 3, 2015 by GuestRelationsManager, Hotel Management
Tracey, thank you for choosing the Sheraton Charlotte Airport Hotel and taking the time out to write such a nice review! We delighted to hear that your stay was a pleasure from start to end. Our team takes great pride in exceeding our guest expectations and creating a warm and friendly atmosphere. We apologize for the smell in the room and for any inconvenience that may have caused you. We are currently revitalizing our guest rooms and would love to welcome you back the next time you are in Charlotte to experience our transformation!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2014
just an overnight stay but great hotel in great location of CLT. Had everything you could want
Comment from Hotel Management
Jan 3, 2015 by GuestRelationsManager, Hotel Management
Thank you for choosing the Sheraton Charlotte Airport Hotel during your overnight stay in Charlotte! We appreciate you taking the time out to share your recent experience at our hotel. I am delighted that we were able to surpass your expectations and you were able to enjoy our amenities and convenient location! Our staff is committed to creating memorable experiences such as yours. We look forward to being of future service when your travels bring you back to Charlotte.
2 out of 5
Recommended
for Business Travelers
by A verified traveler

1 Night's Business Trip

Posted Nov 23, 2014 on Hotels.com
Rooms are being renovated. The hotel is outdated
Comment from Hotel Management
Feb 7, 2015 by GuestRelationsManager, Hotel Management
Thank you for choosing the Sheraton Charlotte Airport during your business trip to the Queen City! We appreciate you taking the time out to review our hotel. We are currently renovating our guest rooms to match the ambiance of our lobby and meeting areas. We would love the opportunity to share our improvements during your next stay in Charlotte!