Ratings based on 239 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fay. NC.

Home away from home.

Posted Dec 24, 2014
Pros: The staff and the clean, quiet environment.
Cons: Not a thing.
Location: The location was a little hard to find at first, but once I learned my way, it is now a breeze. I find a great variety of restaurants.
It is always pleasant to find Brad at the desk. He remembers us and has everything ready, knowing that we will be very tired and ready to fall into bed. The room is always clean and the beds comfortable. We especially enjoy the shower, instead of a bath, because of my husband's disabilities. A hot breakfast is most welcome before we hit the road again. We visit Charlotte about every two weeks and this is our home away from home. We also appreciate the reasonable price. Thanks very much.
1 out of 5
by A verified travelerfrom charlotte, NC

Posted Dec 11, 2014
Stayed there for a week and they charge my card day before i was checked out with out my authorization. I find out by a chance looking at my account other wise wouldn't have any idea this will happened.
Comment from Hotel Management
Dec 15, 2014 by James McGivern, Hotel Management
Thank you for the review. Feedback always let's us know where we can improve. We're sorry for any confusion there may have been with your billing. Our system always authorizes for the entire stay. Again, we're sorry if that was not explained to you. We always want our guests to have a clear understanding of charges they will recieve. Hopefully you'll give us another chance to provide you with an execellent stay!
3 out of 5
Recommended
for Couples
by A verified traveler

One night stay.

Posted Oct 24, 2014 on Hotels.com
Hotel was fine for a one night stay. Lacked desired eating establishments near hotel.
3 out of 5
Recommended
for Business Travelers
by Elainafrom Jacksonville, Florida

not bad for the price.

Posted Oct 20, 2014 on Hotels.com
the stay was good. I only have 3 minor complaints, 1 hot breakfast was things like waffles, microwaveable hot pockets, and other microwaveable items. The other thing was the internet was slow. The last was the guest printer was out of order and the gentleman on the night shift was like sorry, you're out of luck. But the day person at the front desk took care of printing things for me. He actually went above and beyond while helping.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Interstate

Posted Oct 19, 2014
Cons: Add a fitness room.
All was great. Just missing a fitness room. Very helpful staff and great location near the interstate.
Comment from Hotel Management
Oct 21, 2014 by James McGivern, Hotel Management
Thanks for having stayed! I hope to see you again. Sincerely, James McGivern GM
3 out of 5
by A verified travelerfrom Charlotte North Carolina

East on off I 70

Posted Oct 18, 2014
Afternoon shift desk guy very rude. Even while waiting for our turn. He was unprofessional on the phone and with person in front of us. We told him our air conditioner leaked water all over the floor and the clothes in our suit case were all wet. A fan was all he offered. Acted like it was our fault and that we were bothering him.
Comment from Hotel Management
Oct 21, 2014 by James McGivern, Hotel Management
I am very sorry for your treatment and situation. It is very very unusual for my staff to behave that way; people are always complimenting our friendliness... And I apologize that the A/C unit drain malfunctioned causing water to leak onto the carpet. We strive very hard to keep everything ship-shape and clean. If you ever need to return, please, let me know you are coming and I will personally greet you... Take care. Safe traveling. Sincerely, James McGivern GM
2 out of 5
by A verified travelerfrom Orion, IL

Nice for one night

Posted Oct 16, 2014
Pros: Beds were OK, not great Pillows were too soft.
Cons: Tear down the building and start over
Location: Close to I-77
We checked in for a 5 night stay. The room was small, bathroom was even smaller. Did not have a tub and the sink was in the bedroom. Breakfast --well for a starving Arab, might be a banquet. Lets say there is a lot of room for improvement.
Comment from Hotel Management
Oct 21, 2014 by James McGivern, Hotel Management
Hello Jerry. Yes, we have standard rooms. It is possible to know what type of rooms a hotel offers by simply reading the name. If you see the word "suites", then they have suites. Otherwise all other hotels are offering standard rooms. Concerning breakfast, did you look in the refrigerator? We have (3) kinds of breakfast sandwiches as well as hot-pockets. You may make your own waffles. There is yogurt, fruit, cereals, danishes, bagels... If you do not see something you would like, please, always ask. We are here to help you have a wonderful stay. Take care. Sincerely, James McGivern GM
1 out of 5
by A verified travelerfrom f

Horrible customer service

Posted Oct 9, 2014
The manager here was absolutely unprofessional and threatened to kick out a baby a four yr old and their mom and dad all because the mom was taking too long at her cancer treatments and physically had the card with her that they charged the previous night. Even though the mom let the manager know she would sign off on another night as soon as she left the doctor and he said okay. Then all of a sudden all hell was breaking loose and this manager went all psycho saying we were leading him on because the doctors were taking too long treating the mother. He was so rude then when we asked for corporates number he gave us the 1800 number for reservations!!!! Nasty attitude. We will never EVER STAY THERE AGAIN!
Comment from Hotel Management
Oct 14, 2014 by James McGivern, Hotel Management
Hello. I'm sorry but you misunderstand the situation. The communication between myself and the lady at the doctors went nothing like that. I extended the time she needed to return to the hotel again, again, and again, and I only asked for her to communicate if she was going to need more time. Two hours late without a call did cause me some concern, though I would never harass anyone. We are always patient with our guests. Though, please, always ensure your paperwork is accurate when you initially check in to a hotel. And if you need to make changes to your stay, please do so before the last minute. I hope the lady's treatment is going well... Take care. Sincerely, James McGivern GM
3 out of 5
Recommended
for Couples
by Noahfrom Greensboro, NC

Conveniently Close to I-77

Posted Oct 8, 2014 on Hotels.com
Acceptable for the price. Great location convenient to highways. Pet friendly but they charge $20 per stay. We would probably stay here again.
Comment from Hotel Management
Jan 3, 2015 by James McGivern GM, Hotel Management
Thanks for the review. Yes, we are pet friendly; and we keep those rooms just as clean as the rest of the hotel. Guests with pets are kept in a few specific rooms, and those rooms smell nice and fresh. Take care. I hope to see you again. Sincerely, James McGivern GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2014
The rooms were clean. Hotel staff were friendly. Close to interstate.
Comment from Hotel Management
Oct 2, 2014 by James McGivern, Hotel Management
Thanks for the review! I'm glad you enjoyed your stay. Take care. Sincerely, James McGivern GM