Ratings based on 270 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Surfside Beach SC

Perfect

Posted Jul 26, 2015
Clean, quiet, good breakfast, close to uptown. Easy to find- and to get on I-77. Great staff. Why pay more?
Comment from Hotel Management
Jul 28, 2015 by Greg Sprouls, Hotel Management
Thank you for taking the time to review our hotel. We at the Sleep Inn Northlake value guest feedback second only to our actual guests. It's how we figure out what we're doing wrong or in your case correctly. We're so glad you enjoyed your stay. We pride ourselves in our staff's ability to make our guests feel welcome. As always, we at the Sleep Inn Northlake wish you all the best and hope you have a great day
3 out of 5
Recommended
for Everyone
by A verified traveler

Overnight layover

Posted Jul 19, 2015
Pros: Location
Cons: Bathroom privacy
Location: Walking distance to convenience store and breakfast restaraunts
Would be fine for one or two people..we had 4 including a child so it was a little cramped.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

We are in between housing problems..

Posted Jul 15, 2015
The front desk people are more intelligent and courteous than two years ago. The cleaning staff has changed for the better. Customer Service at the desk a 4.0, Clening Service a 4.0, overall building cleanliness a 3.5 the carpet had stains down the hall, Awesome breakfast a 4.0 and overall a 4.0.
1 out of 5
by A verified traveler

No Air conditioning

Posted Jun 19, 2015
Cons: The Air conditioning
It was a late spring day (90+ degrees) and the A/C in my room did not work at all. My stay at this hotel was very uncomfortable. Please avoid at all cost.
1 out of 5
by A verified traveler

Posted Jun 19, 2015
My stay was terrible. The staff was terrible in helping me. Should have refunded my money and didn't.
4 out of 5
Recommended
for Everyone
by A verified traveler

Stayed here Coca Cola 600

Posted May 30, 2015
What a nice hotel, especially for the price on race weekend. I will definitely stay here again.
Comment from Hotel Management
Jun 3, 2015 by Sleep Inn Northlake, Hotel Management
Thank you for taking the time to comment about your recent stay. We at the Sleep Inn Northlake value guest feedback second only to our actual guests. We pride ourselves in our staff's ability to make our guests feel welcome. Next time you're in town for a race you should come in and see if we can make your stay even more enjoyable than last time! As Always, we at the Sleep Inn Northlake wish you all the best and hope you have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Posted May 30, 2015
Would have liked hotter water in the shower. Overall, it was a nice room. Staff was very friendly. We would stay again!
Comment from Hotel Management
Jun 3, 2015 by Sleep Inn Northlake, Hotel Management
We at the Sleep Inn Northlake pride ourselves in doing our best to have satisfied guests. We do this with the intent of making your stay as stress free and relaxing as possible. It is understandable how a lukewarm shower would deter from that experience. As we have recently been going through some renovations, it is our hope that the water temperature is comfortable for all our guests. We are glad to hear that the rest of your time with us was enjoyable, and hope that you choose to stay at the Sleep Inn Northlake again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Covienent to speedway and shopping.

Posted May 26, 2015
the room was fairly cozy and the price was very reasonable. Also, the complimentary breakfast was decent.
Comment from Hotel Management
Jun 3, 2015 by Sleep Inn Northlake , Hotel Management
Thank you for taking the time to review your stay with us. Guest feedback is crucial when looking at how to improve all our guest's time here at the Sleep Inn Northlake. We have recently gone through many renovations and are thrilled to hear you enjoyed the cozy feel of our updated guest rooms! We strive to go above and beyond our guests expectations and would love to hear how we can turn a "decent" breakfast selection into a great one. As always, we at the Sleep Inn Northlake wish you all the best and hope you have a wonderful day!
3 out of 5
Recommended
for Everyone
by A verified traveler from Delaware

Hotel is in good location for a NASCAR vacation.

Posted May 19, 2015
Pros: close to all NASCAR attractions
Cons: just about everything
Location: location has a lot around you and is easy to get to, all NASCAR attractions are in a quick drive from the hotel.
The hotel is exactly what you pay for, a cheap priced hotel. Positives: close to all NASCAR attractions, easy access off highway 77. Negatives: not a high end or mid to high end hotel, breakfast buffet only open until 930 and not that great, rooms are small and need some upgrades, pool is very small. Again, it is exactly what you pay for, if you are just looking for a place to sleep and shower while on your NASCAR vacation then this is the place, if you plan on spending time at the hotel you probably want to stay somewhere else.
Comment from Hotel Management
May 23, 2015 by Greg, Hotel Management
Thank you for taking the tume to review your stay with us. Guest feedback is the most beneficial thing for us at the hotel when looking at how to improve everyone's experience here at the Sleep Inn Northlake. It is our sincerest hope that you'll consider staying with us in the future and allow us to "wow" you with our new additions and continued pursuit of excellent customer service. As always, we at the Sleep Inn Northlake wish you all the best and hope you have a great day!
2 out of 5
by A verified traveler

Three day stay

Posted May 5, 2015
Breakfast and staff were amazing! But the beds after the second night killed all of our backs and the shower temperatures were under expectations.
Comment from Hotel Management
Jun 3, 2015 by Sleep Inn Northlake, Hotel Management
We thank you for taking the time to review your recent stay at the Sleep Inn Northlake. It is the best way we can make improvements in order to satisfy all our guests. We strive to provide a relaxing and stress free environment for our guests and are saddened to hear we did not do that for your family. We hope that you choose to stay with us again in the future, and that we can provide you with the comfortable bed and water temperature that you desire. As always, we at the Sleep Inn Northlake wish you all the best and hope you have a great day!