Lobby lounge

Reviews of SpringHill Suites by Marriott Charlotte Airport

2.5 out of 5
SpringHill Suites by Marriott Charlotte Airport
3055 Scott Futrell Drive, Charlotte, NC

Reviews

7.8

Good

Rating 10 - Excellent. 406 out of 983 reviews" "
Rating 8 - Good. 279 out of 983 reviews" "
Rating 6 - Okay. 137 out of 983 reviews" "
Rating 4 - Poor. 100 out of 983 reviews" "
Rating 2 - Terrible. 61 out of 983 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Greg

Traveled with group
Liked: Amenities
No hot water this morning
Stayed 1 night in Mar 2024

10/10 Excellent

RAQUEL

Traveled with family
Liked: Amenities, property conditions & facilities
Nice Hotel
Stayed 1 night in Mar 2024

8/10 Good

Uletha, Batavia

Traveled with family
Liked: Cleanliness, property conditions & facilities
I didn’t like the fact that the airport shuttle service didn’t start until 6:00 am. I had to take an Uber to make my 5:30am flight.
Stayed 1 night in Mar 2024

6/10 Okay

Joshua

Traveled with partner
They didn't clean our room at all the whole time we were there...even when I asked them to because we needed clean towels and the trashes were full. Otherwise, it was fine.
Stayed 3 nights in Mar 2024

2/10 Terrible

John, Conestoga

Disliked: Cleanliness, staff & service, property conditions & facilities
Shuttle never showed up to pick me up at the airport. I waited 1.5 hours. Constan excuses from hotel manager on duty. I ended up sleeping on the floor in the airport.
Stayed 1 night in Feb 2024

4/10 Poor

Laura

Stayed 1 night in Feb 2024

10/10 Excellent

Brandon

Stayed 1 night in Feb 2024

6/10 Okay

Anil

Average but ok as per the price and near the airport
Stayed 1 night in Jan 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Very decent facility and auper
Stayed 1 night in Jan 2024

8/10 Good

Dennis Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Wayne J

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst stays I have had at any Spring Hill Suites. Hot water didn’t work in our room and when we went to take a shower the water pressure was missing. Floors dirty hair on the ceiling. At check in we were told breakfast went until 10:30, at 10:00 we went down to be told it ended at 10. Fine-we will just eat some cinnamon rolls we were given by a friend and asked for forks. Got reminded breakfast was over at 10…. Not impressed and wouldn’t stay again.
Stayed 1 night in Jan 2024

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was great overall, super convenient to get to city and airport. Only thing lacking is EV chargers - this would be helpful for travelers to be able to charge their cars overnight
Stayed 1 night in Jan 2024

6/10 Okay

Parry

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
Checkin was quick and easy and there was plenty of parking available. The room was fairly dirty (carpet either dirty or heavily stained, slimy shower curtain, odd-smelling towels, spilled food in the freezer) and breakfast options were quite limited. Overall, it was fine for a one night stay but I'll probably look for somewhere else in the future.
Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Stayed 1 night in Jan 2024

8/10 Good

Eric

Stayed 2 nights in Jan 2024

2/10 Terrible

Shirley

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I checked into my room but began to experience something like an allergic reaction to something in the room. There was a smell similar to mildew or mold. After the symptoms continued, I checked out (about an hour after checking in).
Stayed 3 nights in Dec 2023

2/10 Terrible

FERNANDO

Stayed 1 night in Jan 2024

8/10 Good

Joseph, Brampton

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

David

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

pamela

Business traveler, Traveled with family
Stayed 1 night in Jan 2024

2/10 Terrible

Jason

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is by far the worst Marriott that we have ever stayed at. The hotel was run down, dirty, no hot water and there was suppose to be BREAKFAST included however they ran out of everything and we got yogourt only. This will be our first and last time staying at this hotel. Marriott should be ashamed of themselves, the standards at this hotel is lacking.
Stayed 1 night in Jan 2024

2/10 Terrible

Vyacheslav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tracy, Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful!
Stayed 1 night in Jan 2024

2/10 Terrible

Nathan

Stayed 1 night in Dec 2023

10/10 Excellent

james

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is SUPER friendly and helpful. The room and facility were very good. We were comfortable. Location was ideal for us, so we were glad things worked out so well!
Stayed 4 nights in Dec 2023

8/10 Good

Keith

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023

4/10 Poor

Jordan

Disliked: Amenities
The only downfall with this hotel was I called down to the front desk multiple times and asked for a plunger and never received one to use. As a result, I had to resolve the issue myself and as paying customers that should’ve been taken care of right away. That only messed up my whole weekend.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, amenities
The walls by the bed need to be wiped down and vacuum in the corners = dusty. Older property, highway noise. Uncomfortable bed. Rm 210
Stayed 2 nights in Dec 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

ANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet
Stayed 1 night in Nov 2023

6/10 Okay

Bob

Business traveler
Liked: Cleanliness, room comfort
A bit disappointing
Building was clean and my room was clean and comfortable. Disappointed that the pool is closed (and emptied). Luggage cart was unavailable several times, and staff did not really seem to care. Housekeeping was extremely loud during the day, banging doors.
Stayed 3 nights in Nov 2023

10/10 Excellent

Joel Diaz

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Nov 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for our needs. Clean and quiet.
Stayed 1 night in Nov 2023

6/10 Okay

Marybeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

DONNA

Liked: Cleanliness, staff & service, property conditions & facilities
Both Shuttle Drivers (James it was very nice to meet you) and Front Desk staff were kind and friendly. The room was very clean, spacious and the bed and bedding were comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely nice. Beds very comfortable.
Stayed 2 nights in Oct 2023

10/10 Excellent

Daryl, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

anna

Liked: Staff & service
Disliked: Cleanliness
Not a great experience
The only positive was that the bed was very comfortable. If you want housekeeping make sure to ask. After our first night we requested fresh towels and arrived back at 11pm and the room was untouched. There was also no where to park in the lot because of an event going on next door so after asking the front desk and receiving no help we had to double park and hope not to get towed. After our second night we requested a full housekeeping service. When we arrived that night the room had been cleaned but one of the two towels left was so dirty my husband was unable to shower.
Stayed 3 nights in Oct 2023

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities
Small,quaint property. Pool was out of service, and they were doing road repairs so walking to get food was not an option. Otherwise the room and property were very nice
Stayed 1 night in Apr 2023

2/10 Terrible

ryan

Disliked: Cleanliness, property conditions & facilities
No hot water. TV didn’t work. Room smelled. I will never use this hotel again.
Stayed 1 night in Oct 2023

8/10 Good

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
My stay was good. The only thing was the highway noise but when I fell asleep didn’t here it lol
Stayed 1 night in Oct 2023

10/10 Excellent

Teresa, Camden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Oct 2023

6/10 Okay

Tonya, Farmington

Traveled with group
Disliked: Staff & service
We chose this property for its proximity to the airport and for the shuttle service. We scheduled our shuttle ride the day before our check out and the following morning no one showed up to drive the shuttle. The desk staff did not seem interested in finding out where they were or in helping us make other arrangements.
Stayed 1 night in Oct 2023

10/10 Excellent

Wendsler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
room design
Stayed 1 night in Oct 2023

4/10 Poor

Jose F

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
As soon as we walk in to the room, the fan didn't work, light didn't work (they put a light bulb in after we told them),closet door was broke, stains all over the sofa bed, and linnens, cabinet doors where broken and to make matters worse the shower had a leak! It was annoying, we stayed 2 nights and they didn't do room service and the day we were leaving they knock 2 hours before check out.
Stayed 2 nights in Oct 2023

4/10 Poor

Kwadwo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023