Ratings based on 184 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Tiffany from Charlotte, NC

Great staff

Posted Mar 31, 2014
Upon my arrival i told the front desk attendants i had just gotten married. They brought up me and my husband a cheese and cracker tray, some fruit, and wine. That was very nice and unexpecting.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Nice hotel

Posted Mar 19, 2014
Convenient location, easy to find. Close to major highway, restaurants and shopping area. The hotel was very clean, non-smoking, quiet, large rooms, comfortable bed, good breakfast. Would stay there again.
2 out of 5
by Ken from Hamilton, Ont. Canada

Disappointed with our stay

Posted Mar 17, 2014
The pullout couch blocked the room doorway. We were told that they would send a rollaway bed. When it didn't arrive, we called down again. We were told they didn't have any and the we're hung up on. The pool was closed in the morning to recover from the night before.
Comment from
Jan 20, 2014
Thank you for sharing your experience with us. I apologize that your recent stay was not to your standards or ours. You’re a valued customer and we are taking immediate corrective steps to avoid such problems in the future. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area. Sincerely, Ashley Clemons Assistant General Manager
5 out of 5
Recommended
for Everyone
by Lonnie from Memphis, TN

Very nice staff, made for comfortable environment!

Posted Mar 11, 2014
Pros: The bed.
Cons: Unlimited hot water!
Location: There were a lot of great restaurants nearby and I love food so it worked out perfectly.
Definitely loved the bed, was very comfortable. I would say the room definitely was worth the price.
5 out of 5
Recommended
for Everyone
by A verified traveler

One night stay. met all of our needs

Posted Feb 22, 2014
Excellent location. Plenty of places to eat located close by. Lots of morning and evening traffic, so schedule your outings accordingly. The hotel has nothing to do with the traffic. Charlotte/Concord, NC, is constantly doing road work, so try not to be on the road during peak times.
5 out of 5
Recommended
for Everyone
by Rosa from Arlington, VA

Quiet, clean & beautiful rooms.

Posted Jan 22, 2014
My teenage daughter and me really enjoyed this first experience in a hotel. Beautiful!
5 out of 5
Recommended
for Everyone
by Rosa from Arlington, VA

Quiet, clean & beautiful rooms.

Posted Jan 22, 2014
My teenage daughter and me really enjoyed this first experience in a hotel. Beautiful!
3 out of 5
Recommended
for Families
by Mother of 2 from Western NY

Good location for our stay

Posted Jan 22, 2014
Pros: Location
We arrived at 3pm for our stated check in time. Our room was not available yet as the front desk stated "Sorry we're not ready. This happens when people stay too late". They seemed very frazzled, though I was the only person at the desk. After stating we had driven more then 10 hours and I did not want to wait, they were able to "clear" our room. Check in & Check out process was simple and easy. Everything else was okay. I would stay again as it was 15 mins everywhere we wanted to go and nothing was terrible.
5 out of 5
Recommended
for Getaway With Friends
by Tom from Beaufort, SC

Pleasantly surprised

Posted Jan 15, 2014 on Hotels.com
The hotel was a pleasant surprise. It was a nice hotel with all the amenities and very clean. It was close to everything, yet tucked away and very quiet. Not only is there a nice restaraunt in the parking lot, but there are several less than two minutes away.
5 out of 5
Recommended
for Personal Event
by Madeline from Wilmington, NC

convenient to University and Uptown Charlotte

Posted Dec 22, 2013 on Hotels.com
I was in Charlotte for my graduation from UNCC and needed a hotel that was both affordable, and comfortable for my friend and 10 year old. Springhill Suites was perfect. We pulled in late and were greeted by friendly staff, who were more than willing to help. Even when we found an iron missing, they were prompt in finding a replacement. I would stay at this hotel anytime and would recommend it to anyone.