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Reviews of InTown Suites Extended Stay Charlotte NC - East Independence Blvd

2 out of 5
InTown Suites Extended Stay Charlotte NC - East Independence Blvd
8530 E Independence Blvd, Charlotte, NC

Reviews

5.2
Rating 10 - Excellent. 12 out of 155 reviews" "
Rating 8 - Good. 36 out of 155 reviews" "
Rating 6 - Okay. 32 out of 155 reviews" "
Rating 4 - Poor. 19 out of 155 reviews" "
Rating 2 - Terrible. 56 out of 155 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

3.4/10

Amenities

5.4/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Shanae

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs to be reported to the Health Department ASAP! Infested with bugs and mold. The smell is unbearable.
Stayed 7 nights in Mar 2024

10/10 Excellent

julius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 7 nights in Nov 2023

6/10 Okay

Lakia

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service
Could not reach staff not one time during the stay
Stayed 7 nights in Jul 2023

4/10 Poor

Xavier

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Water was off for a majority of the day roach infested toilet rarely worked
Stayed 7 nights in Nov 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was bugs in the room as well and a shooting right in the parking lot
Stayed 7 nights in May 2022

2/10 Terrible

Shikena

Stayed 7 nights in Nov 2021

10/10 Excellent

Paul

Stayed 7 nights in Dec 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Bad
Never stayed, All I will say is , BAD , walked in the room and turned around and left , D ont think I would have let my dog stay , When I told the manager about the room she didn’t care Bad Bad
Stayed 7 nights in Nov 2021

6/10 Okay

Sandy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2021

4/10 Poor

Leo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had difficulty in checking in. No supplies for kitchen. Nothing in bathroom. 1 roll of toilet paper for 10 days. Floors dirty. Toilet seat bad. Had to buy our face cloth, bath cloth, and towel. Cleaning supplies for 10 days. Then after 7 days our door keys stopped working. They wanted us to pay for another set if we didn't come within a half hour to the office. Man walking around with loaded automatic shotgun. Room smelled liked smoke. People also sat on stairs across from room smoking all sorts of stuff. We could smell it every time the door was open.
Stayed 10 nights in Sep 2021

6/10 Okay

Verified traveler

Business traveler
Stayed 7 nights in Sep 2021

8/10 Good

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021

6/10 Okay

Verified traveler

Traveled with partner, Traveled with family
Nothing
Stayed 7 nights in Aug 2021

2/10 Terrible

Latoria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Book at this property if you want to. The bathroom faucet had a clog in the pipe
Stayed 7 nights in Aug 2021

10/10 Excellent

Aaliyah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great
Stayed 7 nights in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not at all
The up keep on this hotel is very bad. The beds are awful The roaches are everywhere
Stayed 24 nights in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you not struggling DONT STAY
Completely a mess. Got there room was dirty and dingy. Pictures raggedy on the wall. Stove with caked up food. Shower dirty. Was offered what they call a premium room that was not cleaned or even had linen on the beds. The mattresses had blood stains. Now how do I know this because when I got there they told me to “check” the rooms first because they are big on no refunds. Needless to say I ended up at Quality Inn down the road.
Stayed 7 nights in Jul 2021

10/10 Excellent

Phyllis, columbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A
They were helpful and the rooms were big and clean. We had 3 rooms for the week and the space was great, I do not like cramped rooms.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Safe and Dirty
Stay far away from this place. They act professional but unfortunately the rooms are dirty and the people who stay there are 100 times worse. Save yourself not worth the low price.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Safe and Dirty
They need to really improve on the up keep of these rooms and not let any trash on the streets stay here.I booked over 10 rooms for our laborers. They couldn't get any rest because someone was running through the hallways screaming" I got stabbed" . This is not safe place to stay. Do not book here.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Close to city any store or restaurant. Nice area.
I stay for one week, i can't complain for this price, big microwave and fridge plus stove. Air conditioning work, I like it. Nice view. You need to take extra towels because hotel don't change you washed and used again, nice and quiet at night. That's how I said - what you pay and what you get but it's not bad hotel for this price. Hotel ONLY work till 7 pm. If you will be late you need to definitely call to let them know.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The hotel room was cleam and the hotel staff was very friendly and helpful.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

shelly, New York City

Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again
When you walk to your room some of the other room doors was cracked opened and had a very bad smell coming from them that it made you want to puke. Also you had guys on the patio smoking weed, then some had their put bull dog out side barking. The room we had was not nice it smelled very bad and it looked nothing like the picture I saw online. It was so awful that we we checked out a couple of hours after checking in. I called and cancelled my stay that we had for the rest of the week and went across the parking lot and checked in the fairfield marriot hotel. The hotel was very nice and customer service was awsome. The room was beautiful and clean and did not have any bad smell. We enjoyed the rest of our vacation and had a good time .

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Sun Suites Hotel Stay
During my visit to Sun Suites hotel. I had not realized it was a major Nascar event going on. Nonetheless I booked my room in advance and they couldn't find me a room. Only to bring me to a room that had not been finished being cleaned, so they put me in a handicapped room. I felt uncomfortable with that. They did not give me my hotel key either. Luckily i didn't have to leave the room. I probably would not stay there again.

2/10 Terrible

baily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

moni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Kia, Akron, OH, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Back Hurts
The staff was ok the rooms were not really clean and the beds are hard and uncomfortable

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
It was very hot in the room, air condition was not working. The personal was very unprofessional. It took receptionist 15 minutes to find non smoking room for me. Check out time was at 11 am. I was almost out of door when I received call from the office they will charge automatically $20 late fees, because I am 10 minutes late. The manager was very rood when I demanded explanation. No way I will stay here again.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good hotel... horrible employees
The room and location were great. Besides one young man, the service from their employees was disgusting. The ladies at the front desk had nasty attitudes and tried their best not to be helpful. I heard this same complaint from other guests too.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotle
Hotel has very good staff and service, and good location for shopping. There are alot of stores in this area.

10/10 Excellent

Hendrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place would diff do again
Great place with all we needed was in our area or walking distance let us check in early with no problem rooms etc great for my price would diff return!

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great!
very nice to stay at for price

6/10 Okay

space, USA

Liked: Staff & service
One night stay
I had some business to do in Matthews. This hotel was on my way from the airport, so I spent a night here. Everything worked for me.

4/10 Poor

Adriane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
sad its in a good area
Stayed because it was close to my job and looked decent on the outside but my room was half clean used my own towels bathroom shower head had tape around it but was squirting water everywhere told front desk just said oh sorry didn't switch my room sad that when I was checking out another guest was complaining about another room definitely wasn't a sunny day there my back was hurting from the bed felt like sleeping on the boxspring

2/10 Terrible

Shane

Disliked: Staff & service, property conditions & facilities, room comfort
Mouse in room
I stayed there for 3 nights and the 2nd night I had a mouse over by the refrigerator when I was getting out of the shower. Then later that night I can here it scratching on the wall. Went to service desk and they called a maintenance guy that said basically "your out of luck" and they will get mice traps. The place was run down and the TVs are all fizzy and about to go out. I don't recommend this place and wouldn't stay there again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!! Pricing was great also.

2/10 Terrible

CoolKatz

Disliked: Cleanliness, staff & service, room comfort
Just a So-So Place to Stay
Sun Suites of Charlotte-Mathews - The room looked OK when we first walked in. There's a kitchen with a fridge & microwave but the fridge does not keep cold. WE WERE THERE A FULL WEEK AND THEY NEVER MADE THE BEDS. They collected room trash infrequently. The beds were a bit creaky but we were able to get a good night's sleep. Good shower though with real hot water. They do not have a restaurant or place to sit down outside th room. We were happy to be on our way at the end of the week.

2/10 Terrible

Dr.J Y

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
none
I had problems and hotel.com as well making sure they received payment for stay. Front desk staff was not friendly. The room was very dated and had a pst problem.I checked out the room earlier and lost my $200.00 a day stay with them. Need a staff and property major over hall. Never stay at this place. It had a lot of foot traffic with drugs and stripers.

4/10 Poor

travelinwithage, Denver, CO, USA

Liked: Staff & service
Disliked: Room comfort
have had better deals for the same price.
No hair dryer,no shampoo. Just a basic room. I have had better deals for the same price.

8/10 Good

Keith

Liked: Cleanliness, staff & service

8/10 Good

Tim, New York

Liked: Cleanliness, property conditions & facilities, room comfort
Family wedding stay
Check in and out was fast. One of the few hotels offering a room with two beds

2/10 Terrible

mom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient to my business appointment
curtains nasty... bed old and uncomfortable....room smelled

10/10 Excellent

bobnshell001, Sanford, NC, USA

Liked: Cleanliness, staff & service, room comfort
we had a good stay
for what we paid on a race weekend was excellent. the suite was great. I would recommend to anybody.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

4/10 Poor

musiqmedia365

Disliked: Room comfort
It was good for a two star
They staff was very nice and helpful frontdask. The bed was vrry incomfable people was set out side on stairs

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
overpowering smell of citrus all night
it stunk

4/10 Poor

Tina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
just stay across the street.
I wanted an inexpensive place to stay after the Nascar race. I got what I paid for. Bed was very lumpy, with a huge dip on one side. The room was clean, motel was quiet even though there were several drunks standing around outside. No elevator and put us on 3rd floor. I didn't feel safe. The air conditioning worked, but it took 5 hours to cool the room. The office was closed upon my arrival so the security guard brought papers out side to sign. Strange. Also, on the way to my room another customer was there to pick up previously asked for sheets and towels....they were out of sheets. What hotel runs out of sheets? I won't stay there again.

10/10 Excellent

Ike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Guest service rep that check me in was awesome even though I came before my check in time of went out her way to see if there was a room available... The room was nice and clean and smell good.. My over all stay was good would recommend this hotel to anyone

2/10 Terrible

John, Austin, TX, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
waste hotel in the area
beds have cokroches and they smell very bad... i got cough from the night i stayed at this hotel. not recommandable to anyone, water cold. night stand not functionning.