Standard Room, 2 Queen Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, rollaway beds
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Reviews of Quality Inn

2.5 out of 5
Quality Inn
502 Cox Rd, Gastonia, NC

Reviews

5.2
Rating 10 - Excellent. 28 out of 303 reviews" "
Rating 8 - Good. 65 out of 303 reviews" "
Rating 6 - Okay. 53 out of 303 reviews" "
Rating 4 - Poor. 52 out of 303 reviews" "
Rating 2 - Terrible. 105 out of 303 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

5.4/10

Amenities

4.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Saul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Danielle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is kool
Stayed 1 night in Feb 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
A great choice for a cheap stay. Room was clean. A basic continental breakfast. Old school type hotel building. They were in the process of painting a bunch of rooms.
Stayed 2 nights in Jan 2024

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, room comfort
Staff was great! Hotel is older but for the price you can’t beat it. Bed was very comfortable.
Stayed 4 nights in Jan 2024

8/10 Good

Dwayne

Business traveler
Liked: Staff & service
Stayed 6 nights in Jan 2024

8/10 Good

Adam

Business traveler
Liked: Staff & service, room comfort
Definitely not a bad hotel for the price. A little dated, but it is an older hotel. Looks like they are doing some renovations. Would stay again.
Stayed 2 nights in Dec 2023

2/10 Terrible

Alejandra

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Ken

Traveled with partner
Liked: Staff & service
Our room seemed to tilt to one side. Off balance.
Stayed 1 night in Dec 2023

6/10 Okay

Marianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were super uncomfortable.
Stayed 1 night in Dec 2023

2/10 Terrible

Daniel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Hotel … only by name!!
Check-in was meh. Guy was on the phone the whole time. Front door looked it could easily be kicked in. Crack in window frame. Bed was very uncomfortable. Bathroom was a disaster. Soap from previous person was still in the shower. No shower curtain. Ceiling light was hanging from down. Crack in the counter. Drain wasn’t deep enough and water went into the main part of the bathroom and that’s with me showering in the corner and doing everything possible to keep the watch from going everywhere. I had to get the room key re-scanned every night. Not a good stay. “Quality Hotel … only in name. Definitely did NOT on what I was expecting.
Stayed 3 nights in Dec 2023

2/10 Terrible

Roosevelt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Brandon

Stayed 1 night in Nov 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good customer service
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Don’t be deceived !!
People argued all day & night. Police had to called to diffuse the situation, didn’t help at all. People on drugs & alcohol probably doing drug deals. People knocking on the door(wrong door, of course) Wi-Fi didn’t properly work, had to keep signing in. Saw a couple of roaches, I’m sure came from other room where someone was living & the room was a mess. All kinds of negative activities. Smoking in non-smoking room coming through bathroom vent. Rooms not properly cleaned saw someone’s left overs(beer,clothes,toys, fingernail polish etc) won’t stay there again only stayed for the price I got online & the online advertising did not add up to the real thing. Very disappointed & I was deceived. Had the nerve to hold $146 for 2+ days.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Amenities
Good for a one night pass through
Stayed 1 night in Sep 2023

2/10 Terrible

Mario

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Mario

Disliked: Cleanliness, property conditions & facilities
Homeless people everywhere. Trash everywhere. Staff did not understand what i was saying. I did not understand what he was saying.
Stayed 3 nights in Sep 2023

2/10 Terrible

Linda

Stayed 2 nights in Aug 2023

8/10 Good

amy

Business traveler
Liked: Cleanliness, room comfort
Room was good but the added fees was not posted
The hotel was nice and clean. My only issue was the parking surcharge they charged. Nothing was mentioned in the info about that. They added a $20 fee on when checking in. Yes the truck had trailer but it was NOT a semi truck and trailer.
Stayed 1 night in Aug 2023

4/10 Poor

Jutta

Disliked: Cleanliness
Stayed 2 nights in Jul 2023

8/10 Good

Annemie

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

8/10 Good

Joseph

Liked: Cleanliness
The hotel was nice and the room was clean, shower didn't have a curtain but that didn't bother me. There was a decent IHOP right next door I could walk to for supper but I think some people would benefit with a small staircase from the hotel parking lot to the IHOP parking lot. There was another hotel building right next door that was clearly in the process of being demolished which gave the area around the hotel the feelings of a tough neighborhood. The front desk guy had a problem with Expedia's payment and I had to contact the customer service to get it fixed.

8/10 Good

ADRIAN, harker heights

Liked: Staff & service
Stayed 2 nights in Jun 2023
Response from KEVIN on Jun 8, 2023
THANK YOU SO MUCH FOR TAKING TIME TO REVIEW OUR PROPERTY

10/10 Excellent

Bally

Liked: Cleanliness, staff & service, property conditions & facilities
I only regret they didn't have more workout equipment in the gym
Stayed 1 night in May 2023
Response from KEVIN on Jun 5, 2023
thank you for taking time to review. We're doing all we can to minimize the inconvenience,

10/10 Excellent

Joakoo

Stayed 1 night in May 2023
Response from KEVIN on Jun 5, 2023
THANK YOU FOR YOUR KIND FEEDBACK

10/10 Excellent

Bally

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
People working there were cool
Stayed 1 night in Apr 2023
Response from KEV on Jun 8, 2023
THANK YOU WILSON,

8/10 Good

Robert

Liked: Cleanliness, staff & service
Reasonably Priced/close to everything
Close to highway. Close to gas/convenience store. People were friendly & Ty was especially helpful. Room was comfortable & reasonably priced.
Stayed 1 night in Feb 2023

2/10 Terrible

Craig

Business traveler
Disliked: Cleanliness, property conditions & facilities
It seems like there are a lot of long term residents that all know each other. Yelling across the railings to each other, and just loitering outside the rooms drinking beer, smoking, etc. I finally left and stayed at another hotel.
Stayed 1 night in Feb 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally remodeled and updated
Remodeled hotel . this was previously a Super 8 and had bad reviews since choice hotels has took over and it's a Quality Inn it's been updated remodeled and in great shape I recommend this hotel due to price and convenience and cleanliness I was very impressed a lot better than it was for sure and give it five stars
Stayed 2 nights in Feb 2023
Response from Kiana on Feb 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Alesia

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Hotel room had roaches
Response from Kiana on Feb 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Kiana BryantGeneral ManagerQuality Inn 9807458100

8/10 Good

Maily

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It was nice comfortable hotel, floors dirty, sink and counter splash with cleaning solution didn’t wipe off, cleaner didn’t do a good job, holes on door and wall a good place to crush for a quick overnight.
Stayed 1 night in Jan 2023
Response from Kiana on Feb 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Kiana BryantGeneral ManagerQuality Inn 9807458100

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROACH MOTEL....I have a photo and video....
I understand you get what you pay for but we paid too much to have roaches scuttling on the nightstand and bathroom sink, in the middle of the night. I felt so disgusted and we'll never stay here again. Also, the sign for breakfast said it was from 6:00-9:00 am. We arrived at 8:30 only to be told that waffles weren't available from 8:30 am onwards. That was never mentioned at check in. Maybe it's just as well because roaches might have been crawling in their food area!!!! We're done with this Hotel and I still feel filthy. This has never happened to me in my life.
Stayed 1 night in Jan 2023
Response from Kiana on Jan 12, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Kiana BryantGeneral ManagerQuality Inn 9807458100

6/10 Okay

Tisha

4/10 Poor

Abdoul

Business traveler
Disliked: Cleanliness, property conditions & facilities
Not clean, présence of roaches (16), missing items such as working telephone (16) remote control (12), power outlet not working (12), missing bulbs (12). I asked room change from 12 and got put on 16. So 16 better than 12 but smells and they need to improve. Outside is uncleaned, dirty, floor worn, stairs old and cracked.,,
Stayed 1 night in Dec 2022
Response from Kiana on Dec 21, 2022
Dear Abdoul,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Dajshia C

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2022
Response from Tatiana on Dec 14, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

arthur

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the girl that checked me in... the smell of just moped floor and water that would not dry up on the floor
Response from Kiana on Dec 14, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Marsha

Traveled with family and small children, Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and helpful. However, when I walked into the room and turned on the lights there were roaches/insects scurrying around. I let the front desk know and they did give me a refund.
Stayed 2 nights in Nov 2022
Response from Kiana on Dec 14, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Nicholas

Stayed 1 night in Sep 2022

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Nothing unique
Stayed 1 night in Oct 2022
Response from Tatiana on Oct 24, 2022
Thank you Sharon for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Tatiana KGeneral Manager

6/10 Okay

Carl

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2022
Response from Tatiana on Oct 24, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Mary

Liked: Room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
DO NOT 🚫🚫 STAY HERE IT IS A DUMP!!!!!! CURTAIN FALLING DOWN WITH ANTS ON THEM, SPIDERS, ROACHES, THE FLOORS WERE NASTY ,TUB WAS DIRTY STAY AT YOUR OWN RISK.
Stayed 3 nights in Dec 2021

6/10 Okay

Rebecca

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2021

2/10 Terrible

Katie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked what said it was a quality inn online… we pull up and there’s quality in taped over the Super 8 logo. This is VERY misleading. I would never stay at a super 8. As soon as we arrived we noticed exterior doors which is a safety issue for me, as well as very questionable people in and around the rooms and parking lot. We did not even feel comfortable going in to talk to anyone and ate our money. AWFUL!!
Stayed 1 night in Oct 2021

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I really enjoyed this hotel. Was clean and i loved the bed. The room was clean and the front desk were polite and friendly
Stayed 1 night in Nov 2021

2/10 Terrible

dawn

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay
The poor girl checking in needed more training. The room had cockroaches broken toilet seat a refrigerator that leaked all across the floor overnight for added security in the room they provided a bully stick I guess to beat an intruder with. They do not provide breakfast as promoted. Probably a good thing god only knows what would come with that nor would anyone want to eat anything from there. If didn’t pay already and have driven 14 hours with trailer in tow and knew we could have gotten in somewhere else definitely would have.
Stayed 1 night in Nov 2021

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Latisha

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Room had very nice decor and while wen I stay at hotels I do my own cleaning there was a lot of hair left in shower from past guest
Stayed 1 night in Oct 2021

10/10 Excellent

Fred Alan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021