Ratings based on 48 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby Luke
Highly recommend!Posted Nov 9, 2013
Wonderful atmosphere and the staff is incredible!
Recommendedby Chris from Charlotte
Glad I chose the Ritz-CarltonPosted Aug 27, 2013 on Hotels.com
Took my wife to see "The Lion King" for her birthday and the Ritz-Carlton Charlotte was the perfect place to stay since it is so close to the Blumenthal Theater. You can make your way to the Blumenthal from the 3rd floor of the Ritz without having to venture outside. This was great because it looked like it was going to rain at any minute that evening before the show. Our room was shiny clean and had everything you could possible need including slippers and bath robes to wear. The bathroom was extra nice with a separate toilet room and there was a TV in the mirror so you could watch the news or weather before going out. The staff was very friendly, helpful and quick. They all seemed to enjoy working at the Ritz-Carlton and wanted you to be happy to be there too! I will be planning future stays at the Ritz-Carlton in Charlotte for other special occasions.
Recommendedby A verified traveler from Greenville, SC
It is the RitzPosted Aug 16, 2013 on Hotels.com
Excellent stay, although I would of liked the room to be a little more prestigious, the stay was amazing. You definitely should choose the Ritz when wanting to be pampered. The amenities were more than what could be asked for, and the hotel staff is there and willing to do whatever it takes to make your stay more comfortable.
for Everyoneby Mark from Columbia
VIP ServicePosted Aug 12, 2013
One of the best hotel experiences we have ever had. We had 2 small children with us and the hotel went above and beyond to cater to them and make them feel special. A wonderful staff provided us with terrific service - A++
for Business Travelersby A verified traveler
Posted Jul 26, 2013 on Hotels.com
for Everyoneby Kirk
Top notch servicePosted Jul 16, 2013
Pros: Location location and service
Location: Everything is across the street
We only stayed one night but the service was above and beyond what I expected, it was good to be called by your name and Mark spoiled our kids with a late night desert with their names on the plate. Those are the little things that make this a 5 star hotel.
for Everyoneby carol from NC
it was a frightening experience, due to the factPosted Jul 8, 2013
in the heat of the day the large glass windows pop like they are going to break. the explanation to the guest was we only have single paned windows and the building is still settling
for Everyoneby A verified traveler
Weekend Wedding Trip.Posted Jun 17, 2013
Pros: A smaller hotel but very swank. Prompt room service.
Cons: We had some trouble with TV reception due to satellite problems.
Location: Downtown Charlotte has a lot going on. Good restaurants. Young crowd and active nightlife.
New hotel. Very tastefully decorated with usual Ritz touches. Centrally located in downtown Charlotte. Staff was well trained, helpful, very professional and polite. Good room service. Great exercise facility.
for Everyoneby Marcia from Tampa, Fl
Great staffPosted May 21, 2013
Pros: the staff
Cons: nothing loved it all
The staff were awesome. Very kind and accomodating. Best Ritz I've ever stayed in and I have visited alot of Ritz. People there were unforgettable. Great job guys
for Everyoneby Brad
Nice little break.Posted May 3, 2013
Had a nice, relaxing night. BLT was excellent, staff was great, as they always are. Bar at 15th floor would be great for business as well.