Ratings based on 1,155 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
by A verified traveler
Booked for 4, left after the second night.Posted May 24, 2015
Was in town for a job related training. Booked the hotel for 4 nights and decided to leave after the second night. Hotel being advertised (through Expedia) as having continental breakfast and that wasn't the case. Front desk clerk let me know there was bottled water available in the room, and that wasn't the case. No room service, no hair dryer in the bathroom.
by A verified traveler from Washington
Hoping Transition Brings ImprovementPosted May 7, 2015
Pros: Good price in a pricy neighborhood.
Cons: Staff needs training in customer care. May need more staffing. The phone needs to be answered when a customer needs help.
First, Shawn (Sean?) was great. Also, there was a woman on staff who was also great. Others could use some training in customer care. Not that they weren't trying, but they don't all seem to know how to relate to customers. I got to the airport in the evening and tried to call and find out about shuttle service. The phone rang forever with no answer. I called several more times, with similar results. Twice someone answered with "Please hold." But no one ever came back. It was awkward calling from the airport on my cell, so I gave up and had my wife keep trying from home. She eventually got through and was able to find out how do to catch the shuttle. When I checked in, I saw there was only one person there at a peak time She wasn't going to answer the phone and check people in at the same time. Sometimes she would just let the phone ring, and other times she would answer with a "please hold" message but no obvious intention of getting back to the caller. Later in the evening there was a second person behind the desk, and I guess they were doing a better job of getting the phone. But I had seen the second person around when I was checking in, and I don't know why she wasn't helping all along. About half the staff seemed personable, and half did not. They did not seem to be naturally crabby people, they seemed to need better training. The property is changing from Quality to Wyndham. Hopefully, they will work on improvements.
by A verified traveler
Posted Apr 25, 2015
Changed hotels. You can tell they are in the middle of a remodel, but there is a TON of updating to do....
by A verified traveler from Florida
The worst hotel I've ever beenPosted Apr 14, 2015
The lamps were left unplugged. The A/C was left unplugged. The bed sheets had stains. The bathtub had stains. One chair was in a poor condition. The hotel was dirty.
by A verified traveler from North Carolina
Nasty HotelPosted Apr 3, 2015
Nothing good to say! Everything was horrible. Left after 2 hours and drove 3 hours home.
for Couplesby Robert
Posted Apr 2, 2015 on Hotels
for Business Travelersby Ann from Bristol, VA
Renovations were not a problemPosted Mar 26, 2015 on Hotels
Though the lobby was under renovation, everything else was fine. I was concerned that Breakfast might not happen, but they had moved it to another room and it was excellent. I like this hotel and have chosen to stay here every month and will continue to do so while I am making trips to Charlotte.
for Familiesby EUSEBIO from Virginia
Renovation timePosted Mar 21, 2015 on Hotels
The hotel was in the middle of a renovation since it was adquired by another hotel chain, so conditions to stay was unconfortable. However, hotel staff was very attentive and kind.
for Everyoneby A verified traveler from Philly
Posted Mar 16, 2015
Pros: Location and the staff is really nice
Location: The hotel is located within walking distance of McDonald's, Sonny's BarBQue , Denny's and chilli's
I always love to stay at this hotel, I can't wait until they finish the upgrade so I can come back to see it
for Business Travelersby A verified traveler
Très moyen mais tarif attractif. Pour dépanner.Posted Mar 16, 2015 on Hotels
Hôtel en travaux de réfection, pas signalés lors de la réservation. Donc ambiance de chantier pas agréable pour un hôtel. Etablissement très défraîchi. Petit déjeuner très moyen.