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Reviews of Comfort Inn & Suites Orange - Montpelier

2.5 out of 5
Comfort Inn & Suites Orange - Montpelier
334 Caroline St, Orange, VA

Reviews

8.2

Very Good

Rating 10 - Excellent. 287 out of 636 reviews" "
Rating 8 - Good. 212 out of 636 reviews" "
Rating 6 - Okay. 56 out of 636 reviews" "
Rating 4 - Poor. 44 out of 636 reviews" "
Rating 2 - Terrible. 37 out of 636 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Kay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the internet to be slow but it was ok I was not using it much
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Kay, We appreciate your feedback regarding the internet speed and will share it with the team for future enhancements. Should you encounter any issues during your stay, do not hesitate to inform our staff immediately for prompt assistance. Your comfort and satisfaction are important to us.

10/10 Excellent

Jacobus, Delfgauw

Liked: Staff & service, property conditions & facilities
Fresh rooms
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Jacobus,We appreciate your feedback on our fresh rooms. Should you have any further comments or suggestions, please feel free to contact our management team directly. Thank you for choosing to stay with us.

8/10 Good

Thomas

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. My only negative was the room condition. The bathroom had a missing corner/soap holder in the shower. Also, it appears lights needed to be added above our beds, and had not been placed. However, the areas were not painted and looked like work needed to be completed.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Thomas, We appreciate your kind words regarding our staff. Your feedback on the room condition is valuable and has been noted for further improvement. Rest assured, we will address the areas you mentioned to enhance our guests' experience. Thank you for bringing this to our attention.

2/10 Terrible

JA, King William

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities
The room had bed bugs, stink bugs, and beetles. The hot and cold water was revesed in the bathroom. Heat and AC inconsistent. Could not find front desk help at night. When you bring issues to the attention of staff they still expect you to pay for it. Next call....Health Department
Stayed 1 night in Jan 2024
Response from Manager on Jan 29, 2024
Hello JA,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments have been noted and will be reviewed by our management team. We recommend reaching out directly to our management for further assistance. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Joseph,We're thrilled to hear that you had a fantastic experience during your stay with us! We greatly appreciate your support and hope to have the opportunity to welcome you back again soon.

4/10 Poor

Deborah

Traveled with family
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 13, 2024
Hello Deborah,Thank you for your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations. We would greatly appreciate it if you could reach out to us directly with any feedback or concerns you may have had during your stay. We value your opinion and would like to address any issues promptly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice day people were pleasant the whole experience was excellent would come again
Stayed 2 nights in Dec 2023
Response from Manager on Jan 3, 2024
Hello Linda, Thank you for choosing our hotel for your stay. We're delighted to hear that you had a pleasant experience and enjoyed the hospitality of our staff. We appreciate your positive feedback and look forward to welcoming you back in the future.

6/10 Okay

William

Stayed 3 nights in Dec 2023
Response from Manager on Jan 20, 2024
Hello William,We appreciate you choosing our hotel for your stay. If there are any specific concerns or issues you would like to address, please don't hesitate to reach out to us directly. We value your feedback and hope to have another opportunity to provide you with a more enjoyable experience in the future.

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday traveling
We have stayed here the last few Christmas nights. Regina at the front desk was very friendly & welcoming when we checked in after we celebrated Christmas all day with family in the town. The hotel has been renovated since last year and is nice & comfortable.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Kathleen,Thank you for choosing to stay with us over the Christmas holidays and for leaving this positive review. We are delighted to hear that Regina provided you with friendly and welcoming service during check-in. It's also great to know that you found the hotel to be nice and comfortable after the renovation. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

sarah

Stayed 2 nights in Dec 2023
Response from Manager on Jan 17, 2024
Hello sarah,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a couple problems
The room was very clean and the beds were very comfortable. My onlynissues were, the front desk person seemed to be doing everything from running the ft. Desk, vacuming and doing the breakfast, so breakfast was kind of slow. Also the coffe maker in the room was a nightmare. It was a twin coffee pot, but when I went to brew just 1 cup, yes I had the switch to 1 cup, water still came out of both sides.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 21, 2023
Hello Jackie,Thank you for your feedback. We appreciate your kind words about the cleanliness of the room and the comfort of the beds. We apologize for any inconvenience you experienced during breakfast due to the multitasking of our front desk staff. We have taken note of your concerns regarding the coffeemaker and will address it with our team. We apologize for the inconvenience caused and appreciate your valuable feedback.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 12, 2023
Hello Cynthia,We are delighted to hear that you had a wonderful stay with us! We aim to provide exceptional service and are thrilled to know that we met your expectations. We hope to have the pleasure of hosting you again in the future!

8/10 Good

Tara

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello Tara,Thank you for choosing our hotel for your recent stay. We're glad that you had a positive experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and look forward to welcoming you back in the future.

10/10 Excellent

ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Orange surprise
Obviously the hotel was refurbised but the level of detail was very good. Most areas visible was clean neat and well kept.
Stayed 1 night in Dec 2023
Response from Manager on Dec 8, 2023
Hello ralph,We're delighted to hear that you noticed the high level of detail in our recent refurbishment! Our team takes great pride in maintaining cleanliness and ensuring that all areas are well-kept. We appreciate your positive feedback and look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Dec 22, 2023
Hello Craig,We are thrilled to hear that you had a fantastic stay at our hotel! It's always a pleasure to receive such positive ratings. Should you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Larica

Stayed 2 nights in Nov 2023
Response from Manager on Dec 19, 2023
Hello Larica,Thank you for choosing to stay at our hotel! We are delighted to hear that you had a wonderful experience during your stay. If you have any additional feedback or if there is anything else we can assist you with, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Koji

Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Koji, We apologize for any inconvenience you may have experienced during your stay. Please reach out to our hotel directly so that we can address any issues you may have encountered. We value your feedback and would like the opportunity to make it right.

6/10 Okay

Don

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Manager on Dec 16, 2023
Hello Don, We apologize if there were any concerns during your stay. Please reach out to our hotel directly so that we can address any issues and ensure a better experience in the future.

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Richard,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We appreciate your positive rating and hope to welcome you back in the future for another fantastic stay.

6/10 Okay

James

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property has been recently renovated. Need better customer service. Not fond of a hotel that has dogs everywhere.
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello James,Thank you for sharing your feedback with us on the recently renovated property. We're sorry to hear that you didn't find our customer service up to your expectations. We pride ourselves on providing exceptional service and will take your comments into consideration for future improvements. Regarding the dogs, please note that our hotel is pet-friendly, and we understand that this may not be ideal for all guests.

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Melissa,Thank you for staying with us and for sharing your feedback. We truly appreciate your review and are glad to hear that you enjoyed your overall stay. We take guest comments seriously and will use them to improve our services. We apologize for any inconveniences you may have experienced and hope to have the opportunity to welcome you back in the future.

8/10 Good

Geri Ann

Business traveler
Liked: Cleanliness, staff & service, room comfort
Needs work
This hotel was sufficient for our needs and the staff was friendly. However there were a few items of concern: hair in the bathroom upon arrival; had to go downstairs to ask for a plug for the bathtub as there was none; no phone in the room to call the front desk; outdated TV with inability to use a guide, simply had to scroll channels and hope for the best; no box of tissues, usually found in the bathroom. If they’re going to charge 200+ for a night’s stay, they’ll need to step up their game.
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Geri Ann, Thank you for choosing our hotel for your stay. We appreciate your positive comments about our friendly staff. We apologize for the inconveniences you experienced during your stay. We will address the issues you mentioned to ensure a better experience for future guests. We appreciate your feedback as it helps us improve our services. We look forward to welcoming you back in the future.

10/10 Excellent

Andrea

Stayed 1 night in Oct 2023
Response from Manager on Nov 14, 2023
Hello Andrea,Thank you for your 5-star rating! We appreciate your positive feedback and are delighted to hear that your stay with us was enjoyable. Should you have any future travel plans, we would be honored to welcome you back to our hotel.

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a good choice. The hotel is in the middle of upgrading, so there was little lobby furniture or decor. The room was larger than most hotel rooms and very nice, very functional. One problem: The TV channels were spotty, e.g. CBS and NBC worked but not ABC or PBS. Free breakfast the next morning included a variety, with scrambled eggs and sausage patties.
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Linda,Thank you for choosing our hotel and for sharing your feedback. We appreciate your understanding regarding our ongoing upgrades. We apologize for the inconvenience you experienced with the TV channels and have alerted our maintenance team to address this issue. We're glad to hear that you enjoyed the spacious and well-appointed room, as well as the variety of options offered at breakfast. We hope to welcome you back for an even better experience in the future.

4/10 Poor

Katie

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hello Katie, It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Mario

Stayed 3 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Mario,Thank you so much for your 5-star rating! We're thrilled to hear that you had a great experience at our hotel. We hope to welcome you back soon!

10/10 Excellent

Rosealinda, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 14, 2023
Hello Rosealinda,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience with us. We hope to welcome you back soon!

4/10 Poor

DEBRA, DALE CITY

Stayed 1 night in Sep 2023
Response from Manager on Oct 22, 2023
Hello DEBRA,We're sorry to hear that your experience was not up to par. Please let us know what issues you encountered so we can address them promptly.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Robert,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay! Our room was totally upgraded all but carpet. Will look super once completed! Outside by trash container/parking area needs some attention. Over all good!
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Dear Guest,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our parking and also our area. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean throughout hotel yet, would love to see carpet in room replaced to match the super upgrades that have been done throughout the room. All amenity areas very clean. Would love to see sanitizer containers refilled in the exercise room. Whirlpool was excellent! Also, a little more tidiness in the parking lot would be great! Overall, very good visit!
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Connie,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our parking and your insights regarding our room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 Excellent

Stacey, Oyster Bay

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Virtually brand new, modern updated lobby, room decor and bathroom. Regina at the front desk went above and beyond to make my family happy and comfortable during our stay. Very close to great restaurants! Has fridge, microwave and laundry facility. Would definitely stay again!
Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Stacey,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our front desk and comments about our room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello Lisa, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Donna

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
An average hotel
This hotel is clean. Once you walk into the lobby it smell like bleach. We have stayed there twice in a month. The bed is too low. The King bed need support. The one mattress is not enough. Breakfast was nothing special. A couple told us at breakfast that they check in yesterday and the hotel staff had a hard time finding them toilet paper. My biggest issue I don't know how much I pay in taxes.
Stayed 1 night in Sep 2023
Response from Manager on Sep 7, 2023
Hello Donna, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Claudia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Hello Claudia,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Eugene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Manager on Aug 26, 2023
Hello Eugene,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, room comfort
Review
Regina was the best. I came in hungry from being at airport all day long and she fed me. Best service ever. But I did collect tons of ants the whole time. Says gym is open 24/7 but sign on door says otherwise. Must be redoing the front entrance as it was bare. But service people from cleaning crew, breakfast, etc should be commended.
Stayed 3 nights in Aug 2023
Response from Manager on Aug 25, 2023
Hello Cynthia, Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

8/10 Good

james

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello james,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Rogelio

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 11, 2023
Hello Rogelio,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Phyllis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotels on a construction hindering parking and access to the building
Stayed 3 nights in Jul 2023
Response from Manager on Jul 27, 2023
Hi Phyllis,I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once the work is complete.

10/10 Excellent

Daniel

Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Hello Daniel,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Hello Brittany,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

8/10 Good

Michelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in decent condition. The rooms were large and seemed to have been recently updated. There was a mini-fridge. Breakfast was a full variety of breakfast items offered. We had a room with a pull out couch and the mattress was plastic wrapped and very clean looking. Parking was a mess. There was active construction happening (as they are renovating their facility), but luckily I found a spot in front of the hotel away from the construction. A bit pricey, but I know that it's just due to location. I picked it because it was cheaper than places closer to the area tourist attractions. We passed a town about 8 miles away with grocery store and other shops. Staff was friendly and courteous. Overall a good experience.
Stayed 1 night in Jul 2023
Response from Manager on Jul 22, 2023
Hello Michelle,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff and your comments about our location. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is under construction. Rooms are dirty and are under construction. Door to our room didn’t latch. Ended up checking out after one night and staying elsewhere.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 18, 2023
Hello Guest, I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.

4/10 Poor

Ryan

Stayed 2 nights in Jul 2023
Response from Manager on Jul 31, 2023
Hello Ryan, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Bryan

Stayed 2 nights in Jul 2023
Response from Manager on Jul 14, 2023
Hello Bryan,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Beverly

Traveled with family
Under construction.. need new elevator..
Stayed 2 nights in Jul 2023
Response from Manager on Jul 7, 2023
Hello Beverly,Thank you for taking the time to share your comments regarding our elevator and comments about our construction. We appreciate you taking the time to share your experience.

10/10 Excellent

Adewole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE AND CLEAN, WELL METAINED AND FRIENDLY.
Stayed 2 nights in Jun 2023
Response from Shawnae Thomas General Manager on Jul 5, 2023
Thank you for your feedback. We appreciate you staying with us and hope to see you again in the future.

8/10 Good

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Staff were kind and friendly. Very helpful. The property was nice it's self. The pool area was an added bonus and clean. The rooms were spacious. The free breakfast was also an added bonus with a well displayed spread sith hot options. The area also had a variety of options and eateries. Very nice town with a picturesque Main St. The food at Spoon and Spindle was our favorite. So many fast food options near by
Stayed 2 nights in Jun 2023
Response from Shawnae Thomas General Manager on Jul 3, 2023
Thank you for taking the time to complete a review. Your feedback is very important to us.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Manager on Jun 30, 2023
Hello David,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.