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Reviews of Comfort Inn Monticello

2.5 out of 5
Comfort Inn Monticello
2097 Inn Dr, Charlottesville, VA

Reviews

7.8

Good

Rating 10 - Excellent. 320 out of 1000 reviews" "
Rating 8 - Good. 396 out of 1000 reviews" "
Rating 6 - Okay. 153 out of 1000 reviews" "
Rating 4 - Poor. 79 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Edmond

Traveled with partner
Liked: Cleanliness, staff & service
Convenient to travel destinations
Stayed 1 night in Jun 2023

2/10 Terrible

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service
The staff was very helpful with recovering two shirts that I left behind.
Stayed 1 night in Jul 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Too much damn rain made it hard to find.
Stayed 1 night in Jun 2023

10/10 Excellent

Linda

Stayed 2 nights in Jun 2023

2/10 Terrible

Brian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Denied
Didn’t get a chance to stay. My power went out at my home and needed a place to stay just one night until power came back on. My wife and daughter and I booked on hotels.com and just went to check in, explained our situation and was rudely turned away because they say their policy doesn’t accept locals. Even with our circumstance we were told we can’t stay and now I’m out of 140$ and still had to book another hotel that gladly accommodated us for the night in the same area!
Stayed 1 night in Jun 2023

6/10 Okay

John

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Andrea P

Traveled with family
Disliked: Staff & service, property conditions & facilities
Rooms werent ready umtil 5pm. Smelled like smoke and carpet were filthy. They painted over water damage and there are exposed wired coming from the wall. I left and didnt stay there. Didnt even touch the bed. Highly not recommend.
Stayed 1 night in Jun 2023

6/10 Okay

Paula

Disliked: Cleanliness, property conditions & facilities
Room assigned upon arrival not clean. Given another room. Not housekeeping services during stay til last night. Carpet was dirty upon arrival. Many trucks in parking lot with people sleeping in them.
Stayed 5 nights in Jun 2023

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet.
Just a quick overnight stay. Super easy check-in, very friendly staff (she let me borrow her readers), comfortable bed and good shower. I heard zero road or parkinglot noise all night. Nice and quiet.
Stayed 1 night in Jun 2023

4/10 Poor

Julie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There was so much dirt on the air conditioning vent I had to clean it so that we weren’t breathing in dirty air all night. The bathroom fan was caked with dust. Caked! The mini fridge cabinet hadn’t been dusted in years. That’s no exaggeration. The phone to call the front desk had crud and dust where the phone sits in the cradle. They say all surfaces are sanitized. I highly doubt that. It’s pretty hard to sanitize something while leaving the dust behind! I felt very uncomfortable staying there. My shoes were on at all times because it was obvious the carpet hadn’t been cleaned in awhile either. Just gross.
Stayed 1 night in Jun 2023

8/10 Good

LIZET

Liked: Cleanliness, staff & service
Quite
Stayed 1 night in Jun 2023

10/10 Excellent

Debra

Stayed 1 night in Jun 2023

6/10 Okay

collin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The managers were very professional. The people at the front desk were polite. The room smelled like a sweaty sneaker. Turning on the AC let loose a blast of moldy air. The carpet was rank. Yuck!
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Not horrible, but not wonderful.....
Staff were helpful and nice. Patrick the owner was very friendly, we spoke on our departure. The beds and pillows very comfortable. Breakfast was fine. Disappointed the pool was not open, wish we would have known, great if there was a note on the reservation page.The room had a "stale" odor and needs some updating and fine tuning.
Stayed 1 night in Jun 2023

6/10 Okay

Brenda

Traveled with partner
Disliked: Property conditions & facilities
The room appeared clean and comfortable although we did experience a problem with ants. The pool was closed which was very disappointing in 81 degrees. Breakfast was poor. If rooms are not serviced daily we needed more than 2 sachets of coffee! The reception desk was friendly but we didn’t see any cleaning staff during our 2 night stay.
Stayed 2 nights in Jun 2023

2/10 Terrible

David

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed one night. Should have left when I smelled the place. They have roof leaks and serious mold contamination. Black slim mold in ice maker, Falling, moldy ceiling tiles, peeling paint, missing sheet rock and my favorite cockroaches running in the bathroom. Spoke to management they say they fired GM and Mangers and will start clean up but the building should be shut down! As a doctor I can tell you this place is a serious health risk. I personally am now on antibiotics for a bad sinus infection. When I called Choice Hotels, owners of Comfort Inn, they were unconcerned and hung up on me twice. I guess they are not very concerned about the health of their customers. I will never stay in Comfort Inn again!
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

John

Liked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For being close to highway, it was remarkably quiet in the room. My husband and I slept great. The room was clean. The staff was so nice. We want to come back.
Stayed 4 nights in Jun 2023

8/10 Good

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel. Good breakfast. Only problem was that both people at the front desk took their break at the same time meaning no one was at the front desk. I walked outside and asked if one of them could check me out. They just said what is the room number. I told them the room number. They said OK you’re checked out. A little strange.
Stayed 1 night in May 2023

6/10 Okay

alexsa

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s not a place we’re going to stay at again.
Stayed 1 night in Jun 2023

2/10 Terrible

Kathryn

Disliked: Cleanliness, property conditions & facilities, room comfort
So so dirty
Horribly dirty I would never ever stay there again. Our non smoking room had very strong smoke odor and they moved us to another room. The second room has carpet stains and the bathroom was dirty but at least we could breathe. I would never recommend this hotel.
Stayed 1 night in May 2023

10/10 Excellent

James, Dauphin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and good value. Close to a lot of historic sites.
Stayed 2 nights in May 2023

8/10 Good

Tiffany

Liked: Cleanliness, staff & service
It was good for a Comfort Inn. I didn't expect much but it was good. The room was cleaner than expected. The staff was wonderful! It was quiet and peaceful and I felt pretty safe. The bed was AMAZING! It was so comfortable. The bathroom was much bigger than expected. The actual property needed repairs/updates but was cool.
Stayed 2 nights in May 2023

8/10 Good

Donna

Stayed 2 nights in May 2023

4/10 Poor

Peter

Disliked: Cleanliness, property conditions & facilities
Disappointed
Stayed 1 night in May 2023

6/10 Okay

Mary

Traveled with partner
Liked: Cleanliness
The hotel was a bit difficult to get to even though we could see it clearly. The rooms were fine. The breakfast in the morning was sparse at best and the person attending it was not very attentive to what was needed.
Stayed 1 night in May 2023

2/10 Terrible

Stephen

Stayed 3 nights in May 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't even consider
This place was dismal - and even had a notice on the front desk about people being banned from a long list of counties due to previous damage and disturbances. Wish I'd seen that before checking in. Occupied mostly by road-work crews and their enormous trucks. Never again!
Stayed 3 nights in May 2023

10/10 Excellent

Richard

Stayed 1 night in May 2023

2/10 Terrible

Don

Disliked: Cleanliness, amenities, property conditions & facilities
Don’t stay here!!!!
Stayed 1 night in May 2023

6/10 Okay

eric

Liked: Staff & service
Room was good. But hard to get too driving-wise. Grounds a little scruffy.
Stayed 2 nights in Apr 2023

8/10 Good

VARAHA NARASIMHA CHALAPATI

Stayed 1 night in Apr 2023

4/10 Poor

Michel

Stayed 1 night in May 2023

2/10 Terrible

Bronson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not helpful when there was an issue with my reservation through expedia. They just said you need to work it out on your own.
Stayed 2 nights in Apr 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Not happy with our stay
The location was not desirable. Two lights outside our room in the parking lot were blinking like a strobe all 3 day we were there. There was not enough breakfast food for everyone and more was not brought out...and they started taking it down at 9:15 when it is open until 10:00.
Stayed 3 nights in Apr 2023

6/10 Okay

Erin

Disliked: Cleanliness, property conditions & facilities
We have only had one other experience with a dirty hotel stay. That was at a La Quinta in Missouri. My husband said the VA Comfort Inn is a second. It's a very close second. If I would have thought I could get our money back, we would have gone elsewhere. It's very clear to me now why the reservation was non-refundable.
Stayed 2 nights in Apr 2023

8/10 Good

Timothy

Stayed 1 night in Apr 2023

8/10 Good

Minoru

Stayed 1 night in Apr 2023

8/10 Good

Brenda, Auburn

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Comfortable beds. Entrance blocked by DOT. Staff very friendly.
Stayed 3 nights in Apr 2023

8/10 Good

rasa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that they included breakfast, but had to buy coffee somewhere else, it was very weak and other guests in the breakfast room were saying the same thing
Stayed 2 nights in Apr 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Dennis

Stayed 1 night in Apr 2023

2/10 Terrible

Umang

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unhappy Customer
Joining room with unknown. Each customer could hear normal conversations being heard through connecting door for joining room. No sleep and privacy. Totally unhappy with experience.
Stayed 1 night in Apr 2023

6/10 Okay

Martha

Business traveler
I am vegan and there were not many vegan options. My room did not even had a trash can
Stayed 1 night in Apr 2023

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Quiet and peaceful. Close to everything.
Stayed 2 nights in Apr 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed's were insanely comfortable. Great Nights sleep.
Stayed 1 night in Apr 2023