Outdoor pool, sun loungers

Reviews of Holiday Inn Charlottesville-Monticello, an IHG Hotel

3 out of 5
Holiday Inn Charlottesville-Monticello, an IHG Hotel
1200 5th St. SW, Charlottesville, VA

Reviews

8.2

Very Good

Rating 10 - Excellent. 418 out of 1004 reviews" "
Rating 8 - Good. 336 out of 1004 reviews" "
Rating 6 - Okay. 148 out of 1004 reviews" "
Rating 4 - Poor. 60 out of 1004 reviews" "
Rating 2 - Terrible. 42 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Harcourt, Savannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and dinner was good and the reception was very attentive.
Stayed 3 nights in Mar 2024

8/10 Good

Thomas, Huddleston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's an older building, but it's been well renovated. It is near the highway, but there's a large shopping center right there where you can eat, shop, etc. Desk staff was very pleasant, check-in was fast, and the room was clean.
Stayed 1 night in Mar 2024

8/10 Good

Julia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My surroundings was comfortable with nice lighting outside. My bed was comfortable as well and the room temperature was easy to set. Our carpet had 2 white clorox stains that was anoying to see, but was clean. I would stay here again if visiting.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gina

Stayed 1 night in Feb 2024

10/10 Excellent

Kelsie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Brandon, Norwalk

Stayed 1 night in Feb 2024

10/10 Excellent

chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

Masoud

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024

10/10 Excellent

Tracey

Stayed 2 nights in Nov 2023

10/10 Excellent

Dana, Lawrenceville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay!
Stayed 1 night in Jan 2024

4/10 Poor

Sarah

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Gina

Stayed 1 night in Dec 2023

10/10 Excellent

Jim

Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast was well priced

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

John

Traveled with partner
Liked: Amenities
This property met all of my expectations for a Holiday Inn. Thank you!
Stayed 1 night in Nov 2023

8/10 Good

william

Stayed 2 nights in Nov 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay while in Charlettesville.
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Nov 2023

8/10 Good

Wendy, Annapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Donna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice very clean and I felt very comfortable in the location. The staff was wonderful. They have a limited dining menu, but that was OK with us because we just wanted to have a glass of wine and a little snack. My only complaint was the shower faucet was a little loose and I just told him about that when we checked out. I’m sure they will take care of it.
Stayed 2 nights in Nov 2023
Response from Cheryl Hill on Nov 4, 2023
Thanks for taking the time to share your comments. We are glad you found our staff to be wonderful. Our team takes pride in delivering a satisfying stay for our guests and we are glad that they were successful in doing so for you. We look forward to your next visit!

4/10 Poor

Tamira

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was in poor condition and dirty. Upon arrival, the sink was dirty as well as tub/shower. If that wasn't bad enough, the hotel staff left soiled towels from another room outside our door. When we called to have them removed, they remained there until our checkout the following day. I also attempted to conduct a meeting in the designated working area, but it's located right by the check-in desk with constant traffic to and from the hotel, making it unsuitable as a workspace. Additionally, this hotel is situated right next to a major road, resulting in noise from traffic throughout most of the night due to its thin walls. In addition to hearing our neighbors, the fan/AC unit is incredibly loud and cycles on and off all night based on the temperature setting, causing disruptions. The only positive aspect of our stay was the availability of lemon water at the front desk. I have no intention of staying here again; it's the kind of place where you would check twice to ensure there are no bed bugs.
Stayed 2 nights in Oct 2023
Response from Cheryl Hill on Nov 4, 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Linnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good.
Stayed 1 night in Oct 2023

8/10 Good

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable hotel a short drive from the town centre. Very good breakfast.
Stayed 1 night in Oct 2023

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful accommodations, great location. Highly recommend!
Stayed 1 night in Sep 2023

8/10 Good

Barbara, Durham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Harcourt, Savannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable, convenient, and staff was friendly.
Stayed 3 nights in Oct 2023

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean. Room seemed updated. The 6th floor hall was dark and could use some brighter lighting. There's a Starbucks next door and huge Wegmans down the street.
Stayed 1 night in Sep 2023

6/10 Okay

Julia

Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
Had this been a more $90-126/night property my rating would be better. But for the cost, the room was not put together well, the shower amenities could have been tidied and clearer, the toilet ran once every 20min and the room blinds were disabled. Staff were base helpful but more like a Super 8 level of customer service.
Stayed 1 night in Sep 2023

8/10 Good

Jodi

Traveled with family
Liked: Cleanliness, staff & service
Bartender, she did not want to wait on people. Lousy , customer service skills on her part. Every other staff member worked hard.
Stayed 1 night in Sep 2023

10/10 Excellent

Trevor

Traveled with family
Liked: Staff & service, amenities
Too expensive for a room that the floor leaks under the window.
Stayed 1 night in Sep 2023

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean room, but room had an odor. Smelled like old musty smoke. Maybe carpet needed to be replaced…
Stayed 2 nights in Sep 2023

2/10 Terrible

Alexey

Stayed 1 night in Sep 2023

6/10 Okay

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great room for the pro Ice. Friendly staff. Food options walkable
Stayed 1 night in Sep 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Everything was wonderful. Excellent location to get to all the sites and into downtown. Would definitely stay there again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Kevin

Liked: Staff & service, amenities, property conditions & facilities
I found two bugs in the bathroom.
Stayed 1 night in Sep 2023

8/10 Good

Donna

Traveled with group
Liked: Amenities, property conditions & facilities
Ok
Stayed 1 night in Sep 2023

8/10 Good

Arisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel itself and staff a lot. What I didn't like is that Expedia and Holiday Inn had a lack of communication, and the hotel got overbooked. So the very nice woman at the front desk found us a 2 queen bed room like we asked, but she had to take it from another person who booked the same but had not yet shown up. So I am sure the next customer was not happy. There needs to be better communication between he companies so that the hotel does not get overbooked.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Desk service was excellent. Rooms was clean. Only issue was it took all night to cool the room and it had a stale/dank smell.
Stayed 1 night in Sep 2023

8/10 Good

michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Joan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Estelle, Avenue

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay, hotel was clean, room was clean. The bartender is fabulous.
Stayed 1 night in Aug 2023

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very helpful staff, nice decoration. Clean, modern rooms, very nice bathroom.... I would come back again.
Stayed 1 night in Aug 2023
Response from Cheryl Hill on Aug 15, 2023
I am very happy that the service of our staff, as well as the cleanliness of our hotel, met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Cheryl Hill on Aug 15, 2023
Thanks for your review

10/10 Excellent

Janice

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The location was great for travelers. It was clean and had some dining options within walking distance(Pizza and Starbucks)
Stayed 1 night in Aug 2023