“It was just ok, we expected more.”
No one at the door to welcome or help with bags upon arrival. They had to verify if our room was even ready, which took a while, mind you it was after 3PM (check-in time). Stood around for a while waiting to be seated for afternoon tea as well as breakfast the following day because a host was nowhere to be found. The only friendly face we encountered was the receptionist at the spa. The spa treatment room was cold, not comfortable. The only highlight of our stay was dinner. Food and service were great. No offer to help with bags during check-out. It just seemed like a "cold" hotel, no warmth (not talking about temperature here) and not very inviting.