Ratings based on 265 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
81% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlottetown

relaxing most of the time

Posted Mar 24, 2015
lots of kids running around throughout the night but overall was a good stay at the best western
Comment from Hotel Management
Mar 26, 2015 by Wayne, Hotel Management
I would like to thank you for sharing your comments on your recent stay with us. Yes March is a busy and fun time with children enjoying their March Breaks with us. I am pleased that you were not disturbed too terribly much and still considered your time with us to be relaxing. I hope we will see you again in the future. Sincerely, Wayne Cotton, AGM
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location right downtown. Breakfast was good.

Posted Feb 3, 2015
It was fine we were in town for a hockey tournament with a bunch of kids. The staff was great and allowed the kids to have fun.
Comment from Hotel Management
Mar 6, 2015 by Wayne, Hotel Management
I would like to thank you for your comments on your stay with us. It is very nice to read that enjoyed our breakfast offerings. Yes we do like to see sports come to our hotel. It is always exciting to see the joy and excitement of the kids as they explore our hotel and enjoy the games room. I hope you will return to visit us in the future, even if it doesn't mean for sports. Sincerely, Wayne Cotton, AGM
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel layout

Posted Feb 3, 2015
It was fine. But the last day they didn't clean my room until I called them that night.
Comment from Hotel Management
Mar 6, 2015 by Wayne, Hotel Management
I would like thank you for sharing your feedback about your recent stay with us. I am very sorry that we did not have your room cleaned for your return at the end of the day. I will speak with our housekeeping team because this is not something that usually happens. I hope you will consider us on any future visits to Charlottetown. Sincerely, Wayne Cotton,
Comment from Hotel Management
Mar 6, 2015 by Wayne, Hotel Management
I would like thank you for sharing your feedback about your recent stay with us. I am very sorry that we did not have your room cleaned for your return at the end of the day. I will speak with our housekeeping team because this is not something that usually happens. I hope you will consider us on any future visits to Charlottetown. Sincerely, Wayne Cotton,
4 out of 5
Recommended
for Couples
by Stephanie

This traveler left a rating score only Posted Nov 23, 2014 on Hotels.com
3 out of 5
Recommended
for Families
by mccamsterfrom Sydney Australia

Affordable and close to Downtown

Posted Oct 28, 2014 on Hotels.com
The hotel is showing some age, however it was comfortable enough for 2 nights. The service was strong and the breakfast was wide ranging. It was walking distance to a range of nice restaurants
Comment from Hotel Management
Jan 3, 2015 by Wayne, Hotel Management
Thank you for taking the time to share your experience while staying with us. We strive to provide great customer service and it is very nice to read your comments on our "strong service". Breakfast is another area that we work on every day to offer our guests a great start to their day. I am pleased you enjoyed your stay and I hope we will see you in the future. Sincerely, Wayne Cotton, AGM
2 out of 5
by A verified traveler

Disappointing

Posted Oct 26, 2014
I stayed for three nights and the room was never properly cleaned. Only the beds were made daily. The bathroom was not cleaned, towels were not replaced/folded. Very disappointing experience.
Comment from Hotel Management
Mar 7, 2015 by Wayne, Hotel Management
I am sorry that we did not exceed your expectations. What you describe is certainly not the way we conduct our cleanliness of our property. I will share this with the housekeeping manager. Feedback such as yours helps us improve our service, and I thank you for sharing your experience. I hope you will choose us as your hotel, on a return trip, so we can exceed your expectations next time. Sincerely, Wayne Cotton, AGM
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel in der Innenstadt von Charlottetown

Posted Oct 25, 2014
Pros: Das es in der Innenstadt lag.
Location: Es Liegt in der Innenstadt. Dadurch konnte man mit wenigen Autominuten alles erreichen.
Wir waren für 2 Nächte im Hotel. Trotz der Innenstadtlage war es erstaunlich ruhug. Die anlage idt durch eine straße getrennt. Jedoch sind beide Häuser durch einen hoteleigenen Tunnenl verbunden. Das Frühstücksbuffett war sehr gut und sehr vielfältig. Den Poolbereich haben wir nicht benutzt. Dafür hat die Zeit gefehlt.
Comment from Hotel Management
Mar 7, 2015 by Wayne, Hotel Management
Thank you for taking the time to share your comments on your recent stay with us. Many of our guests enjoy our downtown location close to many of Charlottetowns attractions. I hope we will see you on a return trip to PEI. Sincerely, Wayne Cotton, AGM
3 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Oct 22, 2014 on Hotels.com
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Oct 22, 2014 on Hotels.com
5 out of 5
Recommended
for Couples
by Keithfrom Maitland, Lunenburg County NS

Great walking distance

Posted Oct 19, 2014 on Hotels.com
Very nice visit and stay with the hotel. Stayed three nights. Was able to walk to different shops in the area which we liked. Clean rooms and comfy beds.
Comment from Hotel Management
Jan 3, 2015 by Wayne, Hotel Management
Thank you for sharing your feedback about your stay with us. We strive to provide excellent service. I am pleased that you enjoyed a "comfy" and clean stay. Many guests enjoy our downtown location, close to many attractions, as you have mentioned. I hope we will see you on a return trip to Charlottetown. Sincerely, Wayne Cotton, AGM