Ratings based on 2 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.5 Service & staff
4.0 Room comfort
3.5 Hotel condition
They paid and stayed.
for Business Travelersby Tyler
Comfortable room but serious lack of servicePosted Aug 1, 2012 on Hotels.com
So I wasn't too impressed with this hotel, mainly due to service. The hotel is split with hotel guests and permanent residents (apartments). It looks like its converted from US army off-base housing, this may explain some of the following issues. For several days our beds and towels were not being changed, we would have to go to the front desk and ask for new towels everyday. About halfway through our stay we had to tell them "we expect you in this room everyday to clean, change towels and make the bed at 10am". Parking was around the corner and cost an additional fee (around 500 yen a day). Hotel restaurant and bar was cash only. Breakfast was not very good. View from the room was of an alley and in the afternoon large planes from the air force base would rumble the room. Now for the redeeming qualities. This area is definitely American friendly, with plenty of nice restaurants and friendly (mostly military) neighbors. This was one of the most comfortable beds I have ever slept on. Also free and really good internet speeds but this seems common for every place we stayed in Okinawa.
for Everyoneby Paul from Seoul, South Korea
Comfortable accommodations in Chatan, OkinawaPosted May 26, 2012
Pros: The hotel staff was very friendly and helpful.
Cons: Slow internet connection and lack of international TV stations.
Location: Great snorkling and scuba diving right off the seawall. Lots of good restaurants in the area. Easy walk to the bus stop.
The hotel is in an excellent location about half a block back from the Sunabe Seawall and within walking distance of many good restaurants and scuba diving shops. The hotel restaurant, the Hakulea, was very good with ocean views and sunsets that match the hotels brochure. The portions were designed for the Japanese appetite, not an American one, so they were a bit on the small side, which I found at most of the restaurants. The included breakfast was Japanese style with things like miso soup, fish, various vegetables, eggs, spam. There was also toast and fruit salad. The hotel staff was very friendly and helpful, although a few of them did not speak much English. The room was reasonably nice with a tiled rather than carpeted floor, large beds with very soft mattresses, large soft pillows, desk, sitting area, large closet, safe, and kitchenette. I felt the LAN internet connection was kind of slow, but at least was included in the price. The TV was small, about 22”, and only got about 5 Japanese stations. It would have been nice for a hotel at that price in a resort area to have satellite TV that got stations like CNN international. As is the Japanese custom, when you enter the room, you are expected to take your shoes off and wear the provided slippers. The AC controls were somewhat difficult to figure out as the translated instructions with pictures did not match the controller in my room. The hotel also has a scuba diving shop, although none of the staff speak much English.