Standard Room, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Baymont by Wyndham Cleveland

2.5 out of 5
Baymont by Wyndham Cleveland
360 Sergeant Paul B. Huff Parkway, Cleveland, TN

Reviews

7.8

Good

Rating 10 - Excellent. 350 out of 1005 reviews" "
Rating 8 - Good. 376 out of 1005 reviews" "
Rating 6 - Okay. 137 out of 1005 reviews" "
Rating 4 - Poor. 76 out of 1005 reviews" "
Rating 2 - Terrible. 66 out of 1005 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i liked about the hotel in the area was all the restaurants and shops were very close by. Easy access this hotel has to have the best hot water for taking showers and i really mean that the best. Maybe a little better breakfast selection could have been better. Other then that i would come back again
Stayed 5 nights in Mar 2024
Response from Jeanne on Mar 25, 2024
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and our great location! We look forward to seeing you again!

6/10 Okay

Greg

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Seemed clean. Bed was worn out. Carpeting was worn out also. Thought baymont was a better quality motels. It was cheap. You get what you pay for.
Stayed 3 nights in Mar 2024
Response from Jeanne on Mar 18, 2024
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I apologize for the problems you encountered during your visit with us!

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service
Our one night stay was straight forward. The room was clean, the TV worked well. The receptionist was very helpful and pleasant. The only issue I had was the fact that there was no ice in the entire motel. I have medicine that needs to be kept cool and I need to put ice in a cooler when we are travelling.
Stayed 2 nights in Mar 2024
Response from Jeanne on Mar 15, 2024
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area. We are glad that you enjoyed your stay with us except for our goofy ice machine, that works when it wants to. We look forward to seeing you again!

6/10 Okay

Timothy

Liked: Staff & service, property conditions & facilities
Pretty decent for a 2.5-star hotel. If it weren't so expensive to travel to Chattanooga, i wouldn't have booked this place. It's basically a ghetto motel that they cleaned as best they could. It DOES appear renovated, which is a plus. Expedia gives great room deals, also a plus. But it's average at best.
Stayed 2 nights in Feb 2024
Response from Jeanne on Feb 19, 2024
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area!

8/10 Good

Robin

Stayed 1 night in Jan 2024
Response from Jeanne on Feb 15, 2024
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!

2/10 Terrible

lilja ósk

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jeanne on Jan 18, 2024
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area!

2/10 Terrible

JOHN

Stayed 1 night in Jan 2024
Response from Jeanne on Jan 8, 2024
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the inconvenience you experienced during your visit with us!

8/10 Good

Karen

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Jeanne on Jan 1, 2024
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!

4/10 Poor

Desiree

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jeanne on Jan 1, 2024
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jeanne on Dec 28, 2023
Thank you for your feedback. Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your stay with us and look forward to seeing you again!

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jeanne on Dec 18, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!

2/10 Terrible

Desiree

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Jeanne on Dec 18, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area!

10/10 Excellent

STEVE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sets on a hilltop with an adjoining shopping center and movie theater. Plenty of eating and for those with pets, a very welcoming atmosphere.
Stayed 4 nights in Dec 2023
Response from Jeanne on Dec 18, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great day they assisted
Stayed 1 night in Dec 2023
Response from Jeanne on Dec 18, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was great. Receptionist was very friendly
Stayed 1 night in Nov 2023
Response from Jeanne on Feb 15, 2024
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!

8/10 Good

Lesli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Breakfast was ok.
Stayed 1 night in Nov 2023
Response from Jeanne on Nov 28, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!

4/10 Poor

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities
The lobby area was dwcorated and looked nice. The desk clerk was not overly friendly. Got to room to fi d wet, uswd towels waddwd up intub and used bottles of shampoo and conditioner on vanity with lids flipped open. I went to front desk to ask for clean stuff and he told me to bring the dirty stuff to the officeand hed replace. REALLY? Ni other customers and he was totally unhelpful. Did hace a couple hot items for breakfast which was nice. Room carpet was stained and filthy.
Stayed 1 night in Nov 2023
Response from Jeanne on Nov 23, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area. I apologize for the problems you encountered during your visit with us.

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jeanne on Nov 23, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!

10/10 Excellent

Robert

Traveled with pets, Traveled with family
Liked: Property conditions & facilities
It was clean and comfortable.
Stayed 1 night in Nov 2023
Response from Jeanne on Nov 21, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!

2/10 Terrible

Terry

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Where to start…the pool photo is stock and looks nothing like what’s on site. The site advertised a gym, it was closed. The room reeked and it was slightly above bearable to sleep in. Mold in the bathroom. Although the staff was warm and welcoming, they are clearly overwhelmed. The reception area was unkempt. Breakfast was average at best. The hotel had no complimentary water nor a working water fountain. The only ice machine in the alleyway was inoperable. The hotel cost for 3 nights was relatively cheap, but the experience still wasn’t worth the price.
Stayed 3 nights in Nov 2023
Response from Jeanne on Nov 20, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the problems you experienced during your visit with us!

2/10 Terrible

Dan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jeanne on Nov 21, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the problems you encountered during your visit with us!

6/10 Okay

Miles

Stayed 1 night in Nov 2023
Response from Jeanne on Dec 18, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!

6/10 Okay

Annette, Orland

Disliked: Property conditions & facilities
Upon check in clerk was great. Room carpet was stained and the room smelled bad. Clerk upon check out was rude and needs to work on his customer service. Would not stay again.
Stayed 1 night in Nov 2023
Response from Jeanne on Nov 13, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the problems you encountered during your visit with us!

6/10 Okay

Ronald

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff was very unorganized
Stayed 1 night in Nov 2023
Response from Jeanne on Nov 10, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for being unorganized. Hopefully on your next visit we will have it together!

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not luxury but nice. Pleased
It was nice and clean. The employees were helpful.
Stayed 2 nights in Nov 2023
Response from Jeanne on Nov 7, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!

4/10 Poor

Jeffrey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was bad. My first room was smoke filled so I requested another room. Overall cleanliness was very bad even though the room was fairly clean. I will not stay here again unless there are some major changes to the property.
Stayed 6 nights in Nov 2023
Response from Jeanne on Nov 7, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the problems you encountered during your visit with us!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jeanne on Nov 6, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jeanne on Nov 6, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!

10/10 Excellent

Santee

Stayed 3 nights in Oct 2023
Response from Jeanne on Nov 21, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!

8/10 Good

Mickey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jeanne on Oct 30, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!

10/10 Excellent

Mickey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jeanne on Oct 27, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and we look forward to seeing you again!

10/10 Excellent

Bao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jeanne on Oct 27, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your stay with us and look forward to seeing you again!

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities
needs an upgrade. Outside looks refreshed but
Stayed 6 nights in Oct 2023
Response from Jeanne on Oct 24, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We look forward to seeing you again!

4/10 Poor

Mitchell

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled like someone was smoking in there and smelled like cat . The carpet had cat hair .
Stayed 1 night in Oct 2023
Response from Jeanne on Oct 9, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the problems you encountered during your visit with us!

8/10 Good

David

Stayed 1 night in Oct 2023
Response from Jeanne on Oct 24, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!

10/10 Excellent

Dennis

Stayed 1 night in Sep 2023
Response from Jeanne on Oct 24, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!

6/10 Okay

Virginia

Traveled with family
Disliked: Amenities
The beds were comfortable, air conditioning worked well. Despite being pet friendly it was quiet. The smell was an overwhelming use of air freshener or room deodorizer to mask the smell of a carpet that was stained and so dirty I wouldn't walk barefoot on it. But I guess you get what you pay for. All I needed was a place to sleep and shower, for that it was good.
Stayed 2 nights in Sep 2023
Response from Jeanne on Sep 18, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jeanne on Sep 12, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jeanne on Sep 12, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad you enjoyed your visit with us and look forward to seeing you again!

6/10 Okay

Martina

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Clerk at desk was not helpful. Room old but clean. Very musty smell
Response from Jeanne on Aug 28, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and do apologize for the problems you encountered as well.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities
Property is a little old but clean, staff extremely friendly. Could use some maintenance but overall great value for price. However we did find out they just hired a maintenance man and it was his first day so they did address that issue.
Stayed 2 nights in Aug 2023
Response from Jeanne on Aug 28, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and yes, we are hopeful that our new maintenance man will be a great asset to us! We'd love to see you again!

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jeanne on Aug 25, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!

8/10 Good

Karly

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The location is very close to dining options. The environment is safe and easy to walk up and down the stairs. The room was clean, quiet and relaxing. However, the shower didn't have heated water. Otherwise, my stay was very positive.
Stayed 1 night in Aug 2023
Response from Jeanne on Aug 18, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed our location. Some of our showers are plumbed backwards; the hot is cold and the cold is hot. We do hope to see you again!

8/10 Good

Laurence

Stayed 3 nights in Aug 2023
Response from Jeanne on Sep 10, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jeanne on Aug 14, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!

6/10 Okay

Carroll

Disliked: Property conditions & facilities
Our room was clean, comfortable bed, lobby and breakfast area unattended and dirty, run down, ice machine broke, no fruit, bagels or muffins, but I glad there was coffee😏
Stayed 1 night in Aug 2023
Response from Jeanne on Aug 7, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the problems you encountered during your visit with us. I called for the repairman to fix the ice machine this morning.

2/10 Terrible

Rich

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jeanne on Aug 7, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the problems you encountered during you visit.

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Jeanne on Aug 3, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!

6/10 Okay

Kristi

Stayed 1 night in Jul 2023
Response from Jeanne on Aug 3, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!

8/10 Good

Eric

Business traveler
Liked: Staff & service, room comfort
It worked
Front desk staff was friendly and helpful
Stayed 2 nights in Jul 2023
Response from Jeanne on Jul 28, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!