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What i liked about the hotel in the area was all the restaurants and shops were very close by. Easy access this hotel has to have the best hot water for taking showers and i really mean that the best. Maybe a little better breakfast selection could have been better. Other then that i would come back again
jerry
Stayed 5 nights in Mar 2024
Response from Jeanne on Mar 25, 2024
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and our great location! We look forward to seeing you again!
6/10 Okay
Greg
Traveled with partner
Mar 17, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Seemed clean. Bed was worn out. Carpeting was worn out also. Thought baymont was a better quality motels. It was cheap. You get what you pay for.
Greg
Stayed 3 nights in Mar 2024
Response from Jeanne on Mar 18, 2024
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I apologize for the problems you encountered during your visit with us!
8/10 Good
Linda
Traveled with partner
Mar 15, 2024
Liked: Cleanliness, staff & service
Our one night stay was straight forward. The room was clean, the TV worked well. The receptionist was very
helpful and pleasant.
The only issue I had was the fact that there was no ice in
the entire motel. I have medicine that needs to be kept cool and I need to put ice in a cooler when we are travelling.
Linda
Stayed 2 nights in Mar 2024
Response from Jeanne on Mar 15, 2024
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area. We are glad that you enjoyed your stay with us except for our goofy ice machine, that works when it wants to. We look forward to seeing you again!
Pretty decent for a 2.5-star hotel. If it weren't so expensive to travel to Chattanooga, i wouldn't have booked this place. It's basically a ghetto motel that they cleaned as best they could. It DOES appear renovated, which is a plus. Expedia gives great room deals, also a plus. But it's average at best.
Timothy
Stayed 2 nights in Feb 2024
Response from Jeanne on Feb 19, 2024
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area!
8/10 Good
Robin
Jan 21, 2024
Robin
Stayed 1 night in Jan 2024
Response from Jeanne on Feb 15, 2024
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area!
2/10 Terrible
JOHN
Jan 6, 2024
JOHN
Stayed 1 night in Jan 2024
Response from Jeanne on Jan 8, 2024
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the inconvenience you experienced during your visit with us!
8/10 Good
Karen
Dec 31, 2023
Liked: Cleanliness, amenities
Karen
Stayed 1 night in Dec 2023
Response from Jeanne on Jan 1, 2024
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your stay with us and look forward to seeing you again!
Thank you for your feedback. Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your stay with us and look forward to seeing you again!
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!
Sets on a hilltop with an adjoining shopping center and movie theater. Plenty of eating and for those with pets, a very welcoming atmosphere.
STEVE
Stayed 4 nights in Dec 2023
Response from Jeanne on Dec 18, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!
Check in was great. Receptionist was very friendly
Diane
Stayed 1 night in Nov 2023
Response from Jeanne on Feb 15, 2024
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!
The lobby area was dwcorated and looked nice. The desk clerk was not overly friendly. Got to room to fi d wet, uswd towels waddwd up intub and used bottles of shampoo and conditioner on vanity with lids flipped open. I went to front desk to ask for clean stuff and he told me to bring the dirty stuff to the officeand hed replace. REALLY? Ni other customers and he was totally unhelpful. Did hace a couple hot items for breakfast which was nice. Room carpet was stained and filthy.
Dan
Stayed 1 night in Nov 2023
Response from Jeanne on Nov 23, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area. I apologize for the problems you encountered during your visit with us.
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!
10/10 Excellent
Robert
Traveled with pets, Traveled with family
Nov 20, 2023
Liked: Property conditions & facilities
It was clean and comfortable.
Robert
Stayed 1 night in Nov 2023
Response from Jeanne on Nov 21, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!
Where to start…the pool photo is stock and looks nothing like what’s on site. The site advertised a gym, it was closed. The room reeked and it was slightly above bearable to sleep in. Mold in the bathroom. Although the staff was warm and welcoming, they are clearly overwhelmed. The reception area was unkempt. Breakfast was average at best. The hotel had no complimentary water nor a working water fountain. The only ice machine in the alleyway was inoperable. The hotel cost for 3 nights was relatively cheap, but the experience still wasn’t worth the price.
Terry
Stayed 3 nights in Nov 2023
Response from Jeanne on Nov 20, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the problems you experienced during your visit with us!
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the problems you encountered during your visit with us!
6/10 Okay
Miles
Nov 17, 2023
Miles
Stayed 1 night in Nov 2023
Response from Jeanne on Dec 18, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!
6/10 Okay
Annette, Orland
Nov 13, 2023
Disliked: Property conditions & facilities
Upon check in clerk was great. Room carpet was stained and the room smelled bad. Clerk upon check out was rude and needs to work on his customer service. Would not stay again.
Annette
Stayed 1 night in Nov 2023
Response from Jeanne on Nov 13, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the problems you encountered during your visit with us!
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for being unorganized. Hopefully on your next visit we will have it together!
It was nice and clean. The employees were helpful.
Vicki
Stayed 2 nights in Nov 2023
Response from Jeanne on Nov 7, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!
Breakfast was bad. My first room was smoke filled so I requested another room. Overall cleanliness was very bad even though the room was fairly clean. I will not stay here again unless there are some major changes to the property.
Jeffrey
Stayed 6 nights in Nov 2023
Response from Jeanne on Nov 7, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the problems you encountered during your visit with us!
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!
10/10 Excellent
Santee
Oct 30, 2023
Santee
Stayed 3 nights in Oct 2023
Response from Jeanne on Nov 21, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and we look forward to seeing you again!
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your stay with us and look forward to seeing you again!
The room smelled like someone was smoking in there and smelled like cat . The carpet had cat hair .
Mitchell
Stayed 1 night in Oct 2023
Response from Jeanne on Oct 9, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the problems you encountered during your visit with us!
8/10 Good
David
Oct 2, 2023
David
Stayed 1 night in Oct 2023
Response from Jeanne on Oct 24, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!
10/10 Excellent
Dennis
Sep 28, 2023
Dennis
Stayed 1 night in Sep 2023
Response from Jeanne on Oct 24, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!
6/10 Okay
Virginia
Traveled with family
Sep 17, 2023
Disliked: Amenities
The beds were comfortable, air conditioning worked well. Despite being pet friendly it was quiet. The smell was an overwhelming use of air freshener or room deodorizer to mask the smell of a carpet that was stained and so dirty I wouldn't walk barefoot on it. But I guess you get what you pay for. All I needed was a place to sleep and shower, for that it was good.
Virginia
Stayed 2 nights in Sep 2023
Response from Jeanne on Sep 18, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad you enjoyed your visit with us and look forward to seeing you again!
Clerk at desk was not helpful. Room old but clean. Very musty smell
Martina
Response from Jeanne on Aug 28, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and do apologize for the problems you encountered as well.
8/10 Good
Kevin
Aug 28, 2023
Liked: Cleanliness, staff & service, amenities
Property is a little old but clean, staff extremely friendly. Could use some maintenance but overall great value for price. However we did find out they just hired a maintenance man and it was his first day so they did address that issue.
Kevin
Stayed 2 nights in Aug 2023
Response from Jeanne on Aug 28, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and yes, we are hopeful that our new maintenance man will be a great asset to us! We'd love to see you again!
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!
8/10 Good
Karly
Aug 17, 2023
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The location is very close to dining options. The environment is safe and easy to walk up and down the stairs. The room was clean, quiet and relaxing. However, the shower didn't have heated water. Otherwise, my stay was very positive.
Karly
Stayed 1 night in Aug 2023
Response from Jeanne on Aug 18, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed our location. Some of our showers are plumbed backwards; the hot is cold and the cold is hot. We do hope to see you again!
8/10 Good
Laurence
Aug 15, 2023
Laurence
Stayed 3 nights in Aug 2023
Response from Jeanne on Sep 10, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are so glad that you enjoyed your visit with us and look forward to seeing you again!
6/10 Okay
Carroll
Aug 7, 2023
Disliked: Property conditions & facilities
Our room was clean, comfortable bed, lobby and breakfast area unattended and dirty, run down, ice machine broke, no fruit, bagels or muffins, but I glad there was coffee😏
Carroll
Stayed 1 night in Aug 2023
Response from Jeanne on Aug 7, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the problems you encountered during your visit with us. I called for the repairman to fix the ice machine this morning.
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the problems you encountered during you visit.
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!
6/10 Okay
Kristi
Jul 30, 2023
Kristi
Stayed 1 night in Jul 2023
Response from Jeanne on Aug 3, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!
8/10 Good
Eric
Business traveler
Jul 28, 2023
Liked: Staff & service, room comfort
It worked
Front desk staff was friendly and helpful
Eric
Stayed 2 nights in Jul 2023
Response from Jeanne on Jul 28, 2023
Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us and look forward to seeing you again!