Ratings based on 1,136 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
77% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Alabama

Nice but not clean for the price.

Posted Jul 23, 2014
Bathroom was not clean. Hair in the corners. Toilet paper soaked and then dried.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
Nice older hotel. Just needs a little updating. New doors and windows where you can't hear every noise outside your room would be nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from Largo, FL

Petticoat Junctionesque..

Posted Jul 20, 2014
Overall, we had a fine time. The restaurant and drink prices were a little high for the surroundings, but there was an excellent brewhouse right across the street. We upgraded to a rail car room. It was the ultimate in quaint. They have not been totally updated, but the charm level would suffer if they had been. The main building was impressive, and the bathrooms therein were a throw back to a long time passed. Hopefully the Choo Choo will continue to make needed repairs, as the line between nostalgic and unkempt can be quickly crossed. Kudos to the city of Chattanooga for the free electric shuttle bus in to town, the great bike share system, and everything that they are doing in the pursuit of a sustainable future.
3 out of 5
by A verified traveler

Not as bad as some here say..

Posted Jul 20, 2014
We stayed for a weekend. The room is dated but not dirty or anything. The main problem is the concept. The hotel consists of three building blocks: The lobby along with the gardens and restaurants, the trains that function as hotel rooms, and the 3 motel-like buildings (the actual hotel) with the respected pools. There is nothing connecting the three elements. We stayed at building 3 but except for the arrival, we never went back to the lobby. We walked through the gardens but it could have been any park. It felt like we stayed at a motel with pool, close to a nice park and close some restaurants that are housed in an old train station. But overall, it was not great but also not bad. It is overpriced though.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to the attractions we wanted

Posted Jul 19, 2014
Hotel being upgraded, lots of stuff going on...elevators out of svc, carpets in hallways needed cleaned
5 out of 5
Recommended
for Everyone
by A verified traveler from Evansville, Indiana

Great find. Glad we chose it. Very historical.

Posted Jul 19, 2014
Loved every part of it. Great stay for the family.
4 out of 5
Recommended
for Everyone
by A verified traveler from gainesville ga

Anniversary trip

Posted Jul 18, 2014
If the latest and greatest is what you want this is not the place but if you like history or trains or the convenience of a great location this is it. We had a blast and will be back. The shops are fun the train station turned hotel lobby is amazing and it is right next to the free electric trolleys. Next time we will try out the restaurant that all the locals flock to. Reservations recommended.
4 out of 5
Recommended
for Everyone
by A verified traveler

Unique setting

Posted Jul 17, 2014
Enjoyed the restaurant with the singing staff and walking around the garden area
4 out of 5
by A verified traveler

Posted Jul 15, 2014
We found this hotel well worn and the room a bit musty smelling. The corners of the bathroom floor showed careless work by cleaning staff. It's two redeeming qualities for us were its unique historic value and the convenient location.
3 out of 5
Recommended
for Everyone
by A verified traveler from Tulsa

Needs updating

Posted Jul 14, 2014
Pros: Convenience to sites, history of the hotel and 3 pools
Cons: Overall hotel need of repairs and refurbishing - definitely not what expected from hotel in Sterling Group! in need of more ice machines
Location: Ruby Falls, Lookout Mt., Rock City, Hunter Museum and sculpture garden, downtown area
beds were clean and comfy. Staff failed to replace empty tissue box whole stay. Toilet seat needed tightening, in both room 221 and 223. Other quests room service dishes laid in all from morning till evening - twice. Key entry to outside doors a farce - we never once had to use key as the lock didn't function and evidently hadn't for sometime. Hair dryer loose on wall and the 'vent' needed cleaning. Overall hotel in need of repairs and refurbishing - would definitely not rate it more than a 2 was not what I'd expect from hotel in the Sterling Group!