Ratings based on 406 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

No room room

Posted Jul 22, 2014
I told them we had five I us and we got a room with a king bed and a roll away. None of us slept and we were so uncomfortable!! I will never stay here again!
Comment from Hotel Management
Jul 23, 2014 by TomUnderwood, Hotel Management
Hi Angie Thank you for your feedback and for staying with us recently. I was able to locate your reservation today, and the reservation was made for a king bed, with a note for a rollaway bed. I am very sorry that you did not enjoy your stay with us, but it appears that we provided what was on the reservation. We do appreciate your business very much and your feedback and I apologize for any miscommunication that may have occurred with regard to your reservation. Thank you. Tom Underwood General Manager
3 out of 5
Recommended
for Everyone
by cpmorris from Jasper Ga

Close to free shuttle

Posted Jun 16, 2014
The hotel staff were very nice but the room was somewhat lacking for the price..carpet was dirty and there were black mold spots on ceiling tiles in bathroom.. All in all it's a good place to stay if you want to take the shuttle to and from downtown.
Comment from Hotel Management
Jun 19, 2014 by TomUnderwood, Hotel Management
Hi cpmorris Thank you for your feedback. I sincerely apologize for the housekeeping issues that you mention. I will follow up with our housekeeping team today. I'm glad that you enjoyed the location and our staff, and I hope you'll keep us in mind for any future travels to Chattanooga. Tom Underwood General Manager
5 out of 5
Recommended
for Everyone
by Mandy from Ga.

Great Family Vacation

Posted Jun 16, 2014
Pros: I loved how clean it was. We also loved the indoor pool. I like that you can request a refrigerator in your room...it saves money on eating out!
Cons: I wish they had free parking and free breakfast!
Location: I loved that we could ride the free shuttle all the way to the aquarium! There are tons of things to do in the area and lots of places to eat!
This was the first time me and my family were able to have a family vacation! I was so amazed at how comfortable, clean and beautiful the whole place was. We met several people around town who were staying at different hotels. Most of them already were dissatisfied or had horror stories. They didn't like their rooms, they paid too much, ...etc. I was very proud to tell them about our accommodations! My kids and I LOVED the indoor pool! We had a very nice time and all of our requests were met. We are already making plans to stay again!
Comment from Hotel Management
Jun 19, 2014 by TomUnderwood, Hotel Management
Hi Mandy Thank you for you review. Thanks for spending your vacation in Chattanooga and specifically with us. I'm glad that you enjoyed your stay with us and that your family had a great time. We'll look forward to seeing you again soon. Thanks again Tom Underwood General Manager Chattanooga Marriott Downtown
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel. Very convenient location.

Posted Jun 9, 2014
The hotel overall was very nice. It's very easy to find. They have parking onsite which was reasonably priced. Starbucks right inside. There is a trolley stop right outside, but really you can just walk all around downtown. I would stay here again.
Comment from Hotel Management
Jun 17, 2014 by TomUnderwood, Hotel Management
Thank you for your review. We appreciate your business and I'm glad that you enjoyed your visit with us. We hope that you'll continue to keep us in mind for future visits to Chattanooga. Tom Underwood General Manager
4 out of 5
by Mike from Tn

Downtown

Posted Jun 9, 2014
Compared to hotels in other cities I have stayed I'd have to say that I was disappointed. Not in the staff or the comfort and cleanliness of the room. With the cost to stay here you also pay extra for parking and wifi. There's also no refrigerator in the room.
Comment from Hotel Management
Jun 17, 2014 by TomUnderwood, Hotel Management
Hi Mike Thank you for your review. I'm sorry that we fell short of your expectations, but glad that you did enjoy the staff and the cleanliness of the room. We do charge for parking, as the other downtown hotels do as well. We do have some rooms with refridgerators, and we also deliver upon request. Thanks again for your business and your feedback and we do hope that you'll keep us in mind for any future travels to Chattanooga. Tom Underwood General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted May 29, 2014 on Hotels.com
5 out of 5
Recommended
by Lk from Columbia

Loved it

Posted May 28, 2014 on Hotels.com
Stayed for 2 nights knly! But loved the service, the restaurant as well. One addition they could work with is expanding their menu with a few more entrees or choices.
Comment from Hotel Management
Jul 15, 2014 by TomUnderwoood, Hotel Management
Hi LK Thank you for staying with us. It's great to see that you loved the service and our restaurant. I'll share your comment regarding the menu with our chef to follow up on. Please keep us in mind for any future visits to Chattanooga! Tom Underwood General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel with GREAT Customer Service

Posted May 27, 2014
This hotel seems far from a convention hotel. The staff is very gracious, friendly and always ready to help guests. The breakfast buffet is very good and the wait staff anxious to please the guests. Rooms are large, clean and bright. Even though the hotel was filled, it was very quiet, leading to a good night's sleep in a comfortable bed. The lobby seems more that one at a resort. There are numerous seating groups, and often guests are sitting there reading, etc. There is a free shuttle right out the door that takes you to all the museums and waterfront parks that Chattanooga has to offer. I would highly recommend the Marriott Downtown for your stay in Chattanooga whether you are there for business or as a tourist.
Comment from Hotel Management
Jul 15, 2014 by TomUnderwood, Hotel Management
Thank you for your 5-star review! We appreciate you sharing your feedback with future travelers! We hope that you'll continue to keep us in mind for any future trips to our area! Thanks again! Tom Underwood General Manager
4 out of 5
Recommended
by Al & Lolita from Norcross, GA

Convenient to free local bus service

Posted May 27, 2014 on Hotels.com
We enjoyed our stay. The hotel service was excellent. The staff was very friendly and helpful.
Comment from Hotel Management
Aug 3, 2014 by TomUnderwoood, Hotel Management
Hi Al and Lolita Thank you for your recent stay with us and for your positive review. Please keep us in mind for any future trips to Chattanooga! Tom Underwood General Manager
2 out of 5
Recommended
by Steve from Crystal lake, IL

Very Dissapointed

Posted May 20, 2014 on Hotels.com
I was in town for an event and needed a room for Thursday and Saturday nights. I chose a competitor for the Thursday night stay, cause I arrived late and just needed a pillow for my head. They had free WiFi, refrigerator in the room and provided a very good hot breakfast, for free, in the morning. When checking into this hotel on Saturday, i found out I had to pay to park in the hotel garage, Wi-Fi was extra fee, no refrigerator in the room and I had a menu on my pillow to help me choose my continental breakfast, that cost extra. The bed was comfortable, but I also had to call maintenance to my room twice to fix the tv that wasn't working properly and when parking in the garage, my room key didn't work, so I had to go to the desk and get my ticket validated. Totally not impressed.
Comment from Hotel Management
May 25, 2014 by TomUnderwoood, Hotel Management
Hi Steve Thank you for your feedback. I apologize that we fell short of meeting your expectations during your visit. I apologize for the inconvenience of having to call maintenance for your tv as well as the issue with exiting the garage. I hope both were resolved quickly, but you obviously shouldn't have had to experience either of them. Thank you for your business and for your feedback, and I will follow up on your comments. Tom Underwood General Manager