Premium bedding, desk, blackout drapes, iron/ironing board

Reviews of Comfort Inn & Suites Hamilton Place

2.5 out of 5
Comfort Inn & Suites Hamilton Place
2341 Shallowford Village Dr, Chattanooga, TN

Reviews

7.4

Good

Rating 10 - Excellent. 189 out of 679 reviews" "
Rating 8 - Good. 243 out of 679 reviews" "
Rating 6 - Okay. 125 out of 679 reviews" "
Rating 4 - Poor. 72 out of 679 reviews" "
Rating 2 - Terrible. 50 out of 679 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need obvious updates, also no mattress protectors or pillow protectors on bed. This is concerning. Hardly any channels on tv. I wanted to upgrade to a bigger room but it was too inconvenient for the lady at the desk so we just dealt with what we had.
Stayed 1 night in Mar 2024

8/10 Good

Adam

Traveled with family
Disliked: Amenities
Room had some type of stain all over the walls that’s gross. Breakfast not ready. Parking was terrible. Room was dated from the 60s
Stayed 1 night in Mar 2024

2/10 Terrible

Dawn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet was dirty, breakfast wasn't prepared, manager knocked on my door at 6:10am claiming the room was supposed to be vacant.
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah, Apison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Feb 2024

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome breakfast
Stayed 4 nights in Mar 2024

10/10 Excellent

tom

Liked: Cleanliness, staff & service
Close to many restaurants
Stayed 1 night in Mar 2024

2/10 Terrible

Kyle

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The “suite” seems to be a regular room with a pull out couch separated by a 4 foot partition. The whole property has an odd odour about, can’t really pin it down but it can be described as musty. Friendly enough lady at front desk but when I asked to get some sheets for the pull out couch I was told I’d need to go in the back with her to get them because she can’t reach. The ice bucket was upside down, when lifted up it was caked in dried vomit from the night before, when told to the front desk staff she said she again couldn’t reach it. By the next morning it had been delivered outside our door, but at that time it was time to leave. Might be time to buy a ladder for the staff. Our bedsheet had blood stain on it but at this point I didn’t feel like dealing with it. The next morning the lady in charge of the breakfast was extremely exasperated and seemed angry at anyone. I saw her say to another hotel goer that the curdled milk creamers weren’t her fault but the suppliers’, and to just grab another one.
Stayed 1 night in Mar 2024

6/10 Okay

Mike

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was helpful. But it took over ten minutes to get the door to the room open. Room was average. Noisy. Walls very thin. Parking was tight. And there was no wake up call as promised. I wouldn't stay there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Manish

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are good and the service is also good
Stayed 2 nights in Feb 2024

10/10 Excellent

Kathryn

Stayed 1 night in Feb 2024

8/10 Good

Victoria

Liked: Staff & service, amenities, property conditions & facilities
Great value for a nights stay!
Stayed 1 night in Jan 2024

8/10 Good

Beth

Stayed 1 night in Jan 2024

10/10 Excellent

BECKY

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of trash on the grass near parking lot.
Stayed 1 night in Jan 2024

10/10 Excellent

Megan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the best hotel and made plans to come back in February me and my fiancée Jesica love this hotel
Stayed 3 nights in Jan 2024

6/10 Okay

michelle

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Area felt very safe, also very close to the highway as we were just passing thru. The location is well used and there was mold in the shower so we just didn't take a shower. Mind you it is mold in the grout sealer so maybe just some fresh white mold resistance chalk would fix that. The breakfast was enough options to get us moving in the morning with out adding an additional stop. The staff we saw were very friendly and polite for sure!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Liked: Amenities
Stayed 1 night in Dec 2023

4/10 Poor

Marshall

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Ebony

Liked: Room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Claudia

Disliked: Staff & service
Comfortable, clean, did not like being treated with disrespect and rudeness. Very unprofessional customer service

2/10 Terrible

CAMILLE

Stayed 1 night in Dec 2023

10/10 Excellent

Emmett C.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay
Stayed 1 night in Dec 2023

8/10 Good

Sabrina

Liked: Cleanliness, staff & service
Check in was quick and easy
Stayed 1 night in Dec 2023

2/10 Terrible

Jamella

Disliked: Cleanliness, staff & service, property conditions & facilities
The receptionist was very unpleasant and if i cpuld give a negative 0 i would. NEVER AGAIN!
Stayed 3 nights in Nov 2023

10/10 Excellent

Amos

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There were dozens of long blacks hairs on the bathroom floor in plain sight, spots on one of the pillow cases, no soap in bathroom. It seemed like the room may have been used after it was cleaned, because cleaning person would not have missed these things. Ooooooo!
Stayed 1 night in Nov 2023

10/10 Excellent

Ritzie

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Ritzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice and prices affordable.
Stayed 1 night in Nov 2023

6/10 Okay

Jamie

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

sharon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find and everyone was very friendly
Stayed 2 nights in Nov 2023

4/10 Poor

Alicia

Traveled with family
Disliked: Amenities, property conditions & facilities
Would bot stay here agian. Very noise, overall place is run down
Stayed 2 nights in Nov 2023

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service
Convenient and reasonable rate
Stayed 1 night in Nov 2023

6/10 Okay

Melissa, Fairhope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Jeri

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve stayed at several comfort suites. This one is run down and dirty. it’s not the vibe I was hoping for that’s for sure. My room is gross.
Stayed 1 night in Nov 2023

10/10 Excellent

Bernard

Stayed 1 night in Nov 2023

10/10 Excellent

Keisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Nov 2023

8/10 Good

Jacklyn

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Top notch customer service
We had stained pillow cases and a critter in our room. The gentleman working the deak was very friendly and got use a upgrade and moved very quickly. We had a Friday check in and this place knew how to do it! They had paperwork & room keys prepared and ready to be signed. Quickest amd easiest check in i have ever had!
Stayed 2 nights in Nov 2023

4/10 Poor

Nancy

Disliked: Staff & service
Bad breakfsast
Everything was alright, till breakfast. Breakfast was late, juice machine was put of order, waffle maker did not work, and staff maker said it had not for a week, butdid not shut it off and put on an out of service note. I had yogurt which was fine my husband had the eggs, bacon and sausage patty. He ended up with an upset stomach.
Stayed 1 night in Oct 2023

2/10 Terrible

kelly

Traveled with family
The room smells like mold and I’m not ever staying at a comfort hotel again
Stayed 1 night in Oct 2023

6/10 Okay

Christopher

Disliked: Cleanliness, property conditions & facilities, room comfort
Just not as nice as the others.
While waiting to check-in (at 9pm) a couple came to the front desk to say their room hadn't been cleaned before they checked in and asked for another room. Our room was okay. The parking lot is poorly lit at night. Breakfast was okay but we've had much better experiences at other Choice hotels. Some maintenance repairs and updates would make this property a much nicer place to stay.
Stayed 1 night in Oct 2023

8/10 Good

donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

JOSE Roberto

Stayed 1 night in Oct 2023

10/10 Excellent

Royal

Liked: Cleanliness, amenities
Nice!
Stayed 1 night in Oct 2023

4/10 Poor

David

Disliked: Cleanliness, staff & service
Property was not clean and service was marginal.
Stayed 1 night in Oct 2023

8/10 Good

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Lauren

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Hotel itself wasn’t that bad. Expedia screwed the pooch and never sent over my reservation. But the hotel manager was very pleasant and took care of getting the refund on my behalf. The receptionist was also incredible. So sweet and very helpful throughout the entire stay!
Stayed 1 night in Oct 2023

6/10 Okay

Katherine

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty and smells like smoke. Property needs major up-keeping/renovations.
Stayed 1 night in Oct 2023

2/10 Terrible

Susan

The doors were not locked at night. Much maintenance needed to be done.
Stayed 3 nights in Oct 2023

2/10 Terrible

Susan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Some staff were friendly, most were not. The doors were not locked at night. Many repairs needed. Some mornings food was gone before 9:30/ didn’t replace it.
Stayed 2 nights in Oct 2023

2/10 Terrible

Susan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most staff unfriendly, doors not locked at night, very disappointed overall,
Stayed 1 night in Oct 2023

6/10 Okay

Nancy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Susan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Was disappointed in the uncleanliness of the rooms and common areas.Very dated furnishings.
Stayed 1 night in Sep 2023