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Dear Dina,Thank you for staying with us. I am so glad to see that you enjoyed your time with us at the Courtyard Marriott Downtown Chattanooga. It was a pleasure to serve you and we are delighted that we met your expectations.Thank you again for staying with us. I hope we can welcome you back again soon!
Great property! Across from the aquarium and IMAX theater. Beautiful riverfront, lots of dining options within walking distance. Staff at the hotel were very friendly. Clean, spacious room. We had a great time!
Jen
Stayed 2 nights in Apr 2024
Response from John Abraham on Apr 6, 2024
Dear Jen,Thank you for staying with us. I am so pleased to see you found our hotel to your liking. We strive to deliver a stay that will always exceed your expectations. Our staff will be delighted to hear such kind words, thank you very much. Chattanoogas location is certainly wonderful! There is always something new to do in this great city – don’t be a stranger!
Thank you for staying with us. It was a pleasure to serve you. We do enjoy our location here in the wonderful city of downtown Chattanooga. There is always more to do so dont be a stranger!Thank you again for staying with us. We hope you’ll stop by again soon when you’re in the neighborhood.
My only issue was we had booked for a double bed room and got put in a single bed room was told they would knock half off the first night and move us the next day they didn’t move us so we were kinda cramped the whole time the hotel is very convenient to be able to walk everything and nothing else was bad
Kelsey
Stayed 2 nights in Mar 2024
Response from Daniel on Apr 3, 2024
Kelsey,Thank you for staying with us. So sorry about the room type situation. We have addressed this with Expedia to hopefully avoid this situation goind forward.
Hotel was very nice and clean. Check in was quick and the gentleman helping us answered all questions we had. The 2 ladies that worked at the bistro in the morning at the hotel were very nice and pleasant.
Jennifer
Stayed 2 nights in Mar 2024
Response from Guest Service Representative on Mar 31, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We always aim to provide top-notch service and we are so pleased to hear that our staff took such good care of you. We are glad that we could exceed your expectations. Come back and see us soon!
Very close to the river front area and plenty of restaurants.
Susan
Stayed 1 night in Mar 2024
Response from Daniel on Apr 3, 2024
Thank you for staying with us. We look forward to seeing you again.
6/10 Okay
Erica
Mar 25, 2024
Liked: Cleanliness, staff & service
Erica
Stayed 2 nights in Mar 2024
Response from John Abraham on Mar 28, 2024
Dear Erica,Thank you for staying with us. I offer my apologies for the disappointing stay you had. I hope we get another chance to provide you with a with a stay our guests are normally accustomed to.Thank you again for staying with us. We look forward to hosting you in the future.
DearJoshua,Thank you for staying with us. I offer my sincerest apologies for the disappointing stay you had. I would like to thank you however for taking the time to leave us a review, they are appreciated no matter the circumstances. I hope we get another chance to change your views on the hotel and provide you with a stay our guests are normally used to.Thank you again for staying with us. We look forward to serving you in the future.
The only problem we had, was one of the elevator’s wasn’t working.
gregory
Stayed 1 night in Dec 2023
Response from John Abraham on Mar 8, 2024
Thank you for staying with us while in Chattanooga. We are so pleased to see you found our hotel to your liking. I heard about the elevator issue earlier in the week - I am extremely sorry for the inconvenience. Thank you again for staying with us. We look forward to welcoming you back again soon.
8/10 Good
Jeff
Mar 4, 2024
Liked: Amenities
The room was good, very convenient to attractions. Bathroom was outdated.
Jeff
Stayed 2 nights in Mar 2024
Response from John Abraham on Mar 8, 2024
Thank you for choosing to stay with us during your recent visit to Chattanooga. I am extremely glad to see that you were satisfied with your experience, meeting a guests expectations means the world to us. Our hotel will be undergoing a complete renovation later this year - every guest room is on the list.Thank you for staying with us, we hope to serve you again soon.
Hello!Thank you for choosing to stay with us during your recent visit to Chattanooga. We’re glad to see that you were satisfied with your experience, meeting a guests expectations means the world to us.Thank you again for staying with us. We look forward to welcoming you back to our hotel soon.
Cleanliness and convienent locations to restaurants and shopping centers
Kristin
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 28, 2024
Hi Kristin,Thanks so much for telling us about your recent visit. We are glad that you were able to take advantage of our convenient location and that you enjoyed your stay. I hope you will think of us the next time you are in town.
I like that the hotel was right across the street from the aquarium . I wanted to be as close as possible so that was a plus.
Mercedes
Stayed 2 nights in Feb 2024
Response from Guest Service Representative on Feb 23, 2024
Hi Mercedes,Thanks so much for taking the time to tell us about your visit. We are glad that you were able to take advantage of our convenient location. I hope you will think of us the next time you are in town.
All the staff was helpful and willing to do whatever needed to make our stay great! Would stay again!
Matthew
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 23, 2024
Hi Matthew,Thank you for telling us about your recent experience staying with us. We always aim to provide top-notch customer service for all of our guests, and we are so pleased to hear that our staff took such great care of you. We hope you will think of us the next time you are in town!
Response from Guest Service Representative on Feb 23, 2024
Hi Margaret,Thank you for taking the time to tell us about your recent visit. We are so glad that you enjoyed your stay and that we were able to exceed your expectations. Come back and see us soon!
Response from Guest Service Representative on Feb 15, 2024
Hi David,Thanks for telling us all about your experience. We are glad that we were able to exceed your expectations. We hope you will think of us the next time you are in town. Come back and see us soon!
10/10 Excellent
David
Traveled with partner
Feb 11, 2024
Perfect.. parking , room , staff easy access to all downtown activities..
David
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 15, 2024
Hi David,Thanks so much for telling us about your recent experience. We are glad that took advantage of our location and were able to enjoy your stay. We hope you will come back and see us soon!
Response from Guest Service Representative on Feb 15, 2024
Hi Daniel,Thanks so much for submitting a review! We are glad that you were able to take advantage of our convenient location and that you enjoyed your stay. Come back and see us soon!
8/10 Good
John, Brigantine
Feb 2, 2024
Liked: Cleanliness, staff & service
Nice area
John
Stayed 2 nights in Jan 2024
Response from Guest Service Representative on Feb 6, 2024
Good afternoon,Thanks so much for taking the time to tell us about your recent visit! We are glad that you were able to enjoy our convenient location throughout your stay. We hope you will think of us the next time you're in town. Come back and see us soon!
Response from Guest Service Representative on Feb 1, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We always aim to deliver top-notch customer service and we are so pleased to hear that our staff took such great care of you throughout your stay. Come back and see us soon!
There was an empty sexual performance enhancement package on the floor in my hotel room. It’s obvious my room wasn’t cleaned properly. I wish I’d found it on the first night!
Richelle
Stayed 1 night in Jan 2024
Response from John Abraham on Feb 18, 2024
Hello Richelle,Thank you for staying with us at the Courtyard. I am sorry your stay did not meet expectations. We pride ourselves on keeping our rooms immaculate and always following up on rooms which have been cleaned. Unfortunately, we found nothing in the room after you left. I apologize for the inconvenience anything may have caused!We hope to serve you again in the future ma'am. Take care.
We were able to walk around the area for food and fun. But when we did want to venture out, the parking garage right next door made it easy to come and go without having to worry about finding parking on the street.
Sheena
Stayed 2 nights in Jan 2024
Response from Guest Service Representative on Jan 29, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We love that you took advantage of our convenient location. We are glad we could exceed your expectations and that you enjoyed your stay with us. Come back and see us soon!
Dennis was amazing! He helped us in so many ways! Everyone was so nice and friendly. They made us feel like family. The room was clean, the bed was amazing and so were the pillows. I have a pinched nerve in my neck. Usually when we go somewhere the pillows hurt my neck. It's not the case here. If you're looking for an amazing stay in Downtown Chattanooga look no further than this place. Can't wait to go back ❤️
Vicki
Stayed 2 nights in Jan 2024
Response from Guest Service Representative on Jan 29, 2024
Good afternoon,Thank you so much for taking the time to give us a 5 star review! We strive for excellent customer service with each and every interaction, and we are so pleased to hear that our staff took such great care of you! I will make sure to pass this on to Dennis so that he knows what a positive impact he had on your stay. I'm glad you were able to be comfortable during your visit and we hope you get to feeling better soon!
Dear Jessica,Thank you for staying with us while recently in Chattanooga. Taking the time to post a review is extremely appreciated. We love to see when we've met a guests expectations.Thank you again for staying with us and we hope to see you again soon!
10/10 Excellent
Nancy
Jan 18, 2024
Nancy
Stayed 1 night in Jan 2024
Response from John Abraham on Jan 19, 2024
Dear Nancy,Thank you for choosing to stay with us during your recent visit to Chattanooga. We’re glad to see that you were satisfied with your experience. We strive to meet every guests expectations while with us. Thank you again for staying with us. We look forward to welcoming you back to our hotel soon.
Dear Beverly,Thank you so much for your five-star review. We are delighted to see that you had a positive experience with us. We strive to provide the perfect stay for every guest who stays with us.Thank you for staying with us! We hope to serve you again in the future.
Our stay was great! The location was within walking distance of everywhere we wanted to go! The room was very clean. All of the staff was very friendly. I would definitely stay again.
Josie
Stayed 3 nights in Jan 2024
Response from John Abraham on Jan 19, 2024
Dear Josie,Thank you for staying with us. Your wonderful 5 star review is greatly appreciated, thank you for taking the time to do one. I am sincerely glad our convenient location was able to enhance your stay. There is always something new to do in the area! Thank you again for staying with us, we certainly hope to serve you in the future.
Dear Robin,Thank you for staying with us. We appreciate you taking the time to post such a great review. We are so happy to see that you enjoyed your time at the Chattanooga Courtyard. Our goal is to always exceed your expectations. Thank you again for staying with us Robin. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon.
Dear Delmar,Thank you for staying with us. I am so pleased to see that you enjoyed your time with us at the Courtyard Marriott Downtown Chattanooga. It was a pleasure to serve you and we are delighted that we met your expectations. Taking the time to post a review is greatly appreciated, so thank you for that.Thank you again for staying with us. We look forward to welcoming you back again in the future.
10/10 Excellent
Candance
Jan 9, 2024
Candance
Stayed 2 nights in Jan 2024
Response from John Abraham on Jan 19, 2024
Hello Candance! We are so glad to hear that you enjoyed your time and stay with us at the Courtyard Marriott Downtown Chattanooga. It was a pleasure to serve you and we are delighted that we met your expectations. Taking the time to post a review is greatly appreciated, so thank you for that.Thank you for staying with us. We look forward to being able to take care of you the next time you are in town.
10/10 Excellent
Troy
Jan 7, 2024
Troy
Stayed 1 night in Jan 2024
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We are so pleased that we were able to exceed your expectations. We hope you will think of us the next time you are in town!
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We are so glad that we were able to exceed your expectations. Come back and see us soon!
Close parking. Friendly staff. Great views with a balcony. Very walkable to many different things.
Travis
Stayed 2 nights in Jan 2024
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We are so pleased to hear that our staff took such great care of you throughout your stay. We are glad that you enjoyed your room and that you were able to take advantage of our location. Come back and see us soon!
10/10 Excellent
Stephanie
Traveled with family and small children
Jan 5, 2024
Liked: Cleanliness, staff & service, amenities
Inconvenient parking
Stephanie
Stayed 1 night in Jan 2024
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. It's unfortunate that our parking garage did not meet your expectations. We are glad to hear that you were still able to enjoy the rest of your stay. We hope you will think of us the next time you are in town!
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you so much for taking the time to tell us about your recent visit. We are glad that you enjoyed your stay and we were able to meet most of your expectations. Come back and see us soon!
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We are glad that we could meet most of your expectations. We hope you will think of us the next time you are in town!
Our experience was great. We would definitely stay again! We had a corner room with a view of the river and aquarium. We walked around the area at night with our elementary aged kids to grab dinner and view some of the sights. The beds were comfy, room was clean, and the staff very friendly.
Britney
Stayed 1 night in Dec 2023
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you so much for taking the time to tell us about your recent visit. We are glad that you enjoyed your room and that you were able to take advantage of our location. We are so pleased that our staff took such great care of you throughout your stay. We hope you will think of us the next time you are in town. Come back and see us soon!
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We are so pleased to hear that we could exceed your expectations. Come back and see us soon!
Response from Guest Service Representative on Jan 7, 2024
Good evening,We appreciate you taking the time to tell us about your recent visit. We are glad that you enjoyed your stay and that we were able to exceed your expectations. We hope you will think of us the next time you are in town.
Response from Guest Service Representative on Jan 7, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We are so pleased to hear that we could exceed your expectations and that you enjoyed your stay. We hope you will think of us the next time you are in town.
Location ALWAYS MATTERS greatly and this Hotel definitely has that! Walkable to all that we chose to do each day - only time we took the car out was to go to see the Enchanted Lights at Rock City 20 min away on Lookout Mtn. Tennessee Aquarium and newly released Aquaman Movie at the IMAX Theater were both directly across the street from our super comfortable room. Great walkable restaurants. Did some shopping at a few little shops. Kids loved the pool and kids & grownups loved the fire pit!!! Our 3rd stay here over the years. Thank you Marriott, for making this awesome space available at a price the avg family can afford for a few nights away!
Most Staff was so incredibly helpful and thoughtful and the front desk folks were AWESOME throughout our stay. The cleaning staff was not rude, but were a little indifferent. None spoke English which made it hard to ask for things needed to replenish a few things during our 3 night stay.
Bathroom configuration is small for a 4 person room but hotel is soon to undergo renovation so look forward to that taking place.
Will always choose this hotel when we go to Chattanooga for a few nights!
Jennell
Stayed 3 nights in Dec 2023
Response from Guest Service Representative on Jan 29, 2024
Good afternoon,Thank you for taking the time to write us a review! It was a pleasure serving you. Your 5 out 5 review is truly appreciated and fantastic to see we met your expectations while you were in Chattanooga. We hope to serve you again the future! Take care.
10/10 Excellent
Walter
Jan 1, 2024
Walter
Stayed 1 night in Dec 2023
Response from John Abraham on Jan 24, 2024
Dear Walter,Thank you for taking the time to write us a review! It was a pleasure serving you. Your 5 out 5 review is truly appreciated and fantastic to see we met your expectations while you were in Chattanooga.We hope to serve you again the future! Take care.
Very dated older room and not the cleanest. Not what you would expect from a Courtyard.
Amy
Stayed 1 night in Dec 2023
Response from John Abraham on Jan 8, 2024
Dear Amy,Thank you for staying with us upon your recent visit to Chattanooga. I apologize for the bad experience you had during your stay. I am very disappointed to see that the room you stayed in did not meet your expectations. We look to address such maintenance issues immediately when brought to our attention. Your review has been noted, and shared with our housekeeping and engineering teams. I am pleased to announce that 2024 will bring a renovation to the entire hotel and said issues you experienced will all be looked at and changed accordingly. Thank you again for staying with us and your review. We hope to see you again in the future and will do everything in our power to exceed your expectations next time.
8/10 Good
William
Dec 29, 2023
Liked: Cleanliness, staff & service
William
Stayed 2 nights in Dec 2023
Response from Guest Service Representative on Jan 7, 2024
Good afternoon,We appreciate you for taking the time to tell us about your recent visit. We are glad that we could meet most of your expectations and that you enjoyed your stay. We hope you will think of us the next time you're in town!
10/10 Excellent
Pamela
Dec 29, 2023
Liked: Cleanliness
Pamela
Stayed 1 night in Dec 2023
Response from John Abraham on Jan 19, 2024
Thank you for choosing to stay with us during your recent visit to Chattanooga. We’re glad to see that you were satisfied with your experience. Your perfect review is greatly appreciated. It is our goal to provide an experience for all guests where their expectations are met. We hope to do it for you again in the future!Thank you again for staying with us. Take care and we look forward to serving you again soon.
The included breakfast was NOT included. Sit down restaurant only for pay. $18 parking. Awesome night shift desk clerk.
Erica
Stayed 1 night in Dec 2023
Response from John Abraham on Jan 7, 2024
Hello Erica,Thank you for staying with us and taking the time to post a review regarding your stay. I am sorry to see you didn’t have the greatest time while here. We unfortunately do not offer complimentary breakfast however here at the Courtyard, I am sorry for any confusion there might have been regarding that. Your complimented about said desk clerk is extremely appreciated and will be passed on to him.Thank you again for staying with us, we hope we can serve you again soon.
4/10 Poor
Melinda
Dec 28, 2023
Melinda
Stayed 1 night in Dec 2023
Response from Guest Service Representative on Jan 7, 2024
Good afternoon.Thank you for taking the time to tell us about your recent visit. We are glad that you enjoyed your stay and that we were able to meet most of your expectations. Come back and see us soon!