Property amenity

Reviews of Courtyard by Marriott Chattanooga Downtown

3 out of 5
Courtyard by Marriott Chattanooga Downtown
200 Chestnut St, Chattanooga, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1000 reviews" "
Rating 8 - Good. 259 out of 1000 reviews" "
Rating 6 - Okay. 82 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay! Our toddler was quick to say “this hotel has everything after we checked in and saw the indoor pool and then our room.”
Stayed 1 night in Apr 2024
Response from Daniel on Apr 23, 2024
Kevin,Your toddler has great taste for sure! Thank you for staying with us. We look forward to your next visit.

10/10 Excellent

Susan and

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff. Easy walk to aquarium, creative discovery museum, duck boats, pedestrian bridge across river, and great restaurants.
Stayed 2 nights in Apr 2024
Response from Daniel on Apr 15, 2024
Thank you for staying with us. Glad to see you had a good time in Chattanooga. The duck boats are really fun.

8/10 Good

Cristiano, Sugar Land

Liked: Cleanliness, staff & service, amenities
Needs renovation, but is clean and convenient
Stayed 2 nights in Apr 2024
Response from Daniel on Apr 9, 2024
Christiano,Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from John Abraham on Apr 8, 2024
Dear Dina,Thank you for staying with us. I am so glad to see that you enjoyed your time with us at the Courtyard Marriott Downtown Chattanooga. It was a pleasure to serve you and we are delighted that we met your expectations.Thank you again for staying with us. I hope we can welcome you back again soon!

10/10 Excellent

Jen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Across from the aquarium and IMAX theater. Beautiful riverfront, lots of dining options within walking distance. Staff at the hotel were very friendly. Clean, spacious room. We had a great time!
Stayed 2 nights in Apr 2024
Response from John Abraham on Apr 6, 2024
Dear Jen,Thank you for staying with us. I am so pleased to see you found our hotel to your liking. We strive to deliver a stay that will always exceed your expectations. Our staff will be delighted to hear such kind words, thank you very much. Chattanoogas location is certainly wonderful! There is always something new to do in this great city – don’t be a stranger!

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to downtown attractions
Stayed 2 nights in Apr 2024
Response from John Abraham on Apr 6, 2024
Thank you for staying with us. It was a pleasure to serve you. We do enjoy our location here in the wonderful city of downtown Chattanooga. There is always more to do so dont be a stranger!Thank you again for staying with us. We hope you’ll stop by again soon when you’re in the neighborhood.

6/10 Okay

Kelsey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only issue was we had booked for a double bed room and got put in a single bed room was told they would knock half off the first night and move us the next day they didn’t move us so we were kinda cramped the whole time the hotel is very convenient to be able to walk everything and nothing else was bad
Stayed 2 nights in Mar 2024
Response from Daniel on Apr 3, 2024
Kelsey,Thank you for staying with us. So sorry about the room type situation. We have addressed this with Expedia to hopefully avoid this situation goind forward.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice and clean. Check in was quick and the gentleman helping us answered all questions we had. The 2 ladies that worked at the bistro in the morning at the hotel were very nice and pleasant.
Stayed 2 nights in Mar 2024
Response from Guest Service Representative on Mar 31, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We always aim to provide top-notch service and we are so pleased to hear that our staff took such good care of you. We are glad that we could exceed your expectations. Come back and see us soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the river front area and plenty of restaurants.
Stayed 1 night in Mar 2024
Response from Daniel on Apr 3, 2024
Thank you for staying with us. We look forward to seeing you again.

6/10 Okay

Erica

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from John Abraham on Mar 28, 2024
Dear Erica,Thank you for staying with us. I offer my apologies for the disappointing stay you had. I hope we get another chance to provide you with a with a stay our guests are normally accustomed to.Thank you again for staying with us. We look forward to hosting you in the future.

4/10 Poor

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from John Abraham on Mar 28, 2024
DearJoshua,Thank you for staying with us. I offer my sincerest apologies for the disappointing stay you had. I would like to thank you however for taking the time to leave us a review, they are appreciated no matter the circumstances. I hope we get another chance to change your views on the hotel and provide you with a stay our guests are normally used to.Thank you again for staying with us. We look forward to serving you in the future.

8/10 Good

gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem we had, was one of the elevator’s wasn’t working.
Stayed 1 night in Dec 2023
Response from John Abraham on Mar 8, 2024
Thank you for staying with us while in Chattanooga. We are so pleased to see you found our hotel to your liking. I heard about the elevator issue earlier in the week - I am extremely sorry for the inconvenience. Thank you again for staying with us. We look forward to welcoming you back again soon.

8/10 Good

Jeff

Liked: Amenities
The room was good, very convenient to attractions. Bathroom was outdated.
Stayed 2 nights in Mar 2024
Response from John Abraham on Mar 8, 2024
Thank you for choosing to stay with us during your recent visit to Chattanooga. I am extremely glad to see that you were satisfied with your experience, meeting a guests expectations means the world to us. Our hotel will be undergoing a complete renovation later this year - every guest room is on the list.Thank you for staying with us, we hope to serve you again soon.

10/10 Excellent

Lynn, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Feb 2024
Response from John Abraham on Mar 8, 2024
Hello!Thank you for choosing to stay with us during your recent visit to Chattanooga. We’re glad to see that you were satisfied with your experience, meeting a guests expectations means the world to us.Thank you again for staying with us. We look forward to welcoming you back to our hotel soon.

8/10 Good

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and convienent locations to restaurants and shopping centers
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 28, 2024
Hi Kristin,Thanks so much for telling us about your recent visit. We are glad that you were able to take advantage of our convenient location and that you enjoyed your stay. I hope you will think of us the next time you are in town.

8/10 Good

Mercedes

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel was right across the street from the aquarium . I wanted to be as close as possible so that was a plus.
Stayed 2 nights in Feb 2024
Response from Guest Service Representative on Feb 23, 2024
Hi Mercedes,Thanks so much for taking the time to tell us about your visit. We are glad that you were able to take advantage of our convenient location. I hope you will think of us the next time you are in town.

8/10 Good

Matthew

Liked: Staff & service, property conditions & facilities
All the staff was helpful and willing to do whatever needed to make our stay great! Would stay again!
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 23, 2024
Hi Matthew,Thank you for telling us about your recent experience staying with us. We always aim to provide top-notch customer service for all of our guests, and we are so pleased to hear that our staff took such great care of you. We hope you will think of us the next time you are in town!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Service Representative on Feb 23, 2024
Hi Margaret,Thank you for taking the time to tell us about your recent visit. We are so glad that you enjoyed your stay and that we were able to exceed your expectations. Come back and see us soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 15, 2024
Hi David,Thanks for telling us all about your experience. We are glad that we were able to exceed your expectations. We hope you will think of us the next time you are in town. Come back and see us soon!

10/10 Excellent

David

Traveled with partner
Perfect.. parking , room , staff easy access to all downtown activities..
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 15, 2024
Hi David,Thanks so much for telling us about your recent experience. We are glad that took advantage of our location and were able to enjoy your stay. We hope you will come back and see us soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and close to everything.
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 15, 2024
Hi Daniel,Thanks so much for submitting a review! We are glad that you were able to take advantage of our convenient location and that you enjoyed your stay. Come back and see us soon!

8/10 Good

John, Brigantine

Liked: Cleanliness, staff & service
Nice area
Stayed 2 nights in Jan 2024
Response from Guest Service Representative on Feb 6, 2024
Good afternoon,Thanks so much for taking the time to tell us about your recent visit! We are glad that you were able to enjoy our convenient location throughout your stay. We hope you will think of us the next time you're in town. Come back and see us soon!

10/10 Excellent

Carol

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and professional.
Stayed 1 night in Jan 2024
Response from Guest Service Representative on Feb 1, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We always aim to deliver top-notch customer service and we are so pleased to hear that our staff took such great care of you throughout your stay. Come back and see us soon!

6/10 Okay

Richelle, Stonecrest

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There was an empty sexual performance enhancement package on the floor in my hotel room. It’s obvious my room wasn’t cleaned properly. I wish I’d found it on the first night!
Stayed 1 night in Jan 2024
Response from John Abraham on Feb 18, 2024
Hello Richelle,Thank you for staying with us at the Courtyard. I am sorry your stay did not meet expectations. We pride ourselves on keeping our rooms immaculate and always following up on rooms which have been cleaned. Unfortunately, we found nothing in the room after you left. I apologize for the inconvenience anything may have caused!We hope to serve you again in the future ma'am. Take care.

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
We were able to walk around the area for food and fun. But when we did want to venture out, the parking garage right next door made it easy to come and go without having to worry about finding parking on the street.
Stayed 2 nights in Jan 2024
Response from Guest Service Representative on Jan 29, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We love that you took advantage of our convenient location. We are glad we could exceed your expectations and that you enjoyed your stay with us. Come back and see us soon!

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dennis was amazing! He helped us in so many ways! Everyone was so nice and friendly. They made us feel like family. The room was clean, the bed was amazing and so were the pillows. I have a pinched nerve in my neck. Usually when we go somewhere the pillows hurt my neck. It's not the case here. If you're looking for an amazing stay in Downtown Chattanooga look no further than this place. Can't wait to go back ❤️
Stayed 2 nights in Jan 2024
Response from Guest Service Representative on Jan 29, 2024
Good afternoon,Thank you so much for taking the time to give us a 5 star review! We strive for excellent customer service with each and every interaction, and we are so pleased to hear that our staff took such great care of you! I will make sure to pass this on to Dennis so that he knows what a positive impact he had on your stay. I'm glad you were able to be comfortable during your visit and we hope you get to feeling better soon!

10/10 Excellent

Jessica, Chattanooga

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John Abraham on Jan 24, 2024
Dear Jessica,Thank you for staying with us while recently in Chattanooga. Taking the time to post a review is extremely appreciated. We love to see when we've met a guests expectations.Thank you again for staying with us and we hope to see you again soon!

10/10 Excellent

Nancy

Stayed 1 night in Jan 2024
Response from John Abraham on Jan 19, 2024
Dear Nancy,Thank you for choosing to stay with us during your recent visit to Chattanooga. We’re glad to see that you were satisfied with your experience. We strive to meet every guests expectations while with us. Thank you again for staying with us. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from John Abraham on Jan 19, 2024
Dear Beverly,Thank you so much for your five-star review. We are delighted to see that you had a positive experience with us. We strive to provide the perfect stay for every guest who stays with us.Thank you for staying with us! We hope to serve you again in the future.

10/10 Excellent

Josie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
⭐⭐⭐⭐⭐
Our stay was great! The location was within walking distance of everywhere we wanted to go! The room was very clean. All of the staff was very friendly. I would definitely stay again.
Stayed 3 nights in Jan 2024
Response from John Abraham on Jan 19, 2024
Dear Josie,Thank you for staying with us. Your wonderful 5 star review is greatly appreciated, thank you for taking the time to do one. I am sincerely glad our convenient location was able to enhance your stay. There is always something new to do in the area! Thank you again for staying with us, we certainly hope to serve you in the future.

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John Abraham on Jan 19, 2024
Dear Robin,Thank you for staying with us. We appreciate you taking the time to post such a great review. We are so happy to see that you enjoyed your time at the Chattanooga Courtyard. Our goal is to always exceed your expectations. Thank you again for staying with us Robin. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon.

10/10 Excellent

Delmar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jan 2024
Response from John Abraham on Jan 19, 2024
Dear Delmar,Thank you for staying with us. I am so pleased to see that you enjoyed your time with us at the Courtyard Marriott Downtown Chattanooga. It was a pleasure to serve you and we are delighted that we met your expectations. Taking the time to post a review is greatly appreciated, so thank you for that.Thank you again for staying with us. We look forward to welcoming you back again in the future.

10/10 Excellent

Candance

Stayed 2 nights in Jan 2024
Response from John Abraham on Jan 19, 2024
Hello Candance! We are so glad to hear that you enjoyed your time and stay with us at the Courtyard Marriott Downtown Chattanooga. It was a pleasure to serve you and we are delighted that we met your expectations. Taking the time to post a review is greatly appreciated, so thank you for that.Thank you for staying with us. We look forward to being able to take care of you the next time you are in town.

10/10 Excellent

Troy

Stayed 1 night in Jan 2024
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We are so pleased that we were able to exceed your expectations. We hope you will think of us the next time you are in town!

10/10 Excellent

Gary, Libertyville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We are so glad that we were able to exceed your expectations. Come back and see us soon!

10/10 Excellent

Travis, Saint Joseph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close parking. Friendly staff. Great views with a balcony. Very walkable to many different things.
Stayed 2 nights in Jan 2024
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We are so pleased to hear that our staff took such great care of you throughout your stay. We are glad that you enjoyed your room and that you were able to take advantage of our location. Come back and see us soon!

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Inconvenient parking
Stayed 1 night in Jan 2024
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. It's unfortunate that our parking garage did not meet your expectations. We are glad to hear that you were still able to enjoy the rest of your stay. We hope you will think of us the next time you are in town!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you so much for taking the time to tell us about your recent visit. We are glad that you enjoyed your stay and we were able to meet most of your expectations. Come back and see us soon!

8/10 Good

Steven

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We are glad that we could meet most of your expectations. We hope you will think of us the next time you are in town!

10/10 Excellent

Britney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Our experience was great. We would definitely stay again! We had a corner room with a view of the river and aquarium. We walked around the area at night with our elementary aged kids to grab dinner and view some of the sights. The beds were comfy, room was clean, and the staff very friendly.
Stayed 1 night in Dec 2023
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you so much for taking the time to tell us about your recent visit. We are glad that you enjoyed your room and that you were able to take advantage of our location. We are so pleased that our staff took such great care of you throughout your stay. We hope you will think of us the next time you are in town. Come back and see us soon!

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We are so pleased to hear that we could exceed your expectations. Come back and see us soon!

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Service Representative on Jan 7, 2024
Good evening,We appreciate you taking the time to tell us about your recent visit. We are glad that you enjoyed your stay and that we were able to exceed your expectations. We hope you will think of us the next time you are in town.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Service Representative on Jan 7, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We are so pleased to hear that we could exceed your expectations and that you enjoyed your stay. We hope you will think of us the next time you are in town.

10/10 Excellent

Jennell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
LOCATION and just a great place to stay!
Location ALWAYS MATTERS greatly and this Hotel definitely has that! Walkable to all that we chose to do each day - only time we took the car out was to go to see the Enchanted Lights at Rock City 20 min away on Lookout Mtn. Tennessee Aquarium and newly released Aquaman Movie at the IMAX Theater were both directly across the street from our super comfortable room. Great walkable restaurants. Did some shopping at a few little shops. Kids loved the pool and kids & grownups loved the fire pit!!! Our 3rd stay here over the years. Thank you Marriott, for making this awesome space available at a price the avg family can afford for a few nights away! Most Staff was so incredibly helpful and thoughtful and the front desk folks were AWESOME throughout our stay. The cleaning staff was not rude, but were a little indifferent. None spoke English which made it hard to ask for things needed to replenish a few things during our 3 night stay. Bathroom configuration is small for a 4 person room but hotel is soon to undergo renovation so look forward to that taking place. Will always choose this hotel when we go to Chattanooga for a few nights!
Stayed 3 nights in Dec 2023
Response from Guest Service Representative on Jan 29, 2024
Good afternoon,Thank you for taking the time to write us a review! It was a pleasure serving you. Your 5 out 5 review is truly appreciated and fantastic to see we met your expectations while you were in Chattanooga. We hope to serve you again the future! Take care.

10/10 Excellent

Walter

Stayed 1 night in Dec 2023
Response from John Abraham on Jan 24, 2024
Dear Walter,Thank you for taking the time to write us a review! It was a pleasure serving you. Your 5 out 5 review is truly appreciated and fantastic to see we met your expectations while you were in Chattanooga.We hope to serve you again the future! Take care.

4/10 Poor

Amy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Below average
Very dated older room and not the cleanest. Not what you would expect from a Courtyard.
Stayed 1 night in Dec 2023
Response from John Abraham on Jan 8, 2024
Dear Amy,Thank you for staying with us upon your recent visit to Chattanooga. I apologize for the bad experience you had during your stay. I am very disappointed to see that the room you stayed in did not meet your expectations. We look to address such maintenance issues immediately when brought to our attention. Your review has been noted, and shared with our housekeeping and engineering teams. I am pleased to announce that 2024 will bring a renovation to the entire hotel and said issues you experienced will all be looked at and changed accordingly. Thank you again for staying with us and your review. We hope to see you again in the future and will do everything in our power to exceed your expectations next time.

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Guest Service Representative on Jan 7, 2024
Good afternoon,We appreciate you for taking the time to tell us about your recent visit. We are glad that we could meet most of your expectations and that you enjoyed your stay. We hope you will think of us the next time you're in town!

10/10 Excellent

Pamela

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from John Abraham on Jan 19, 2024
Thank you for choosing to stay with us during your recent visit to Chattanooga. We’re glad to see that you were satisfied with your experience. Your perfect review is greatly appreciated. It is our goal to provide an experience for all guests where their expectations are met. We hope to do it for you again in the future!Thank you again for staying with us. Take care and we look forward to serving you again soon.

6/10 Okay

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The included breakfast was NOT included. Sit down restaurant only for pay. $18 parking. Awesome night shift desk clerk.
Stayed 1 night in Dec 2023
Response from John Abraham on Jan 7, 2024
Hello Erica,Thank you for staying with us and taking the time to post a review regarding your stay. I am sorry to see you didn’t have the greatest time while here. We unfortunately do not offer complimentary breakfast however here at the Courtyard, I am sorry for any confusion there might have been regarding that. Your complimented about said desk clerk is extremely appreciated and will be passed on to him.Thank you again for staying with us, we hope we can serve you again soon.

4/10 Poor

Melinda

Stayed 1 night in Dec 2023
Response from Guest Service Representative on Jan 7, 2024
Good afternoon.Thank you for taking the time to tell us about your recent visit. We are glad that you enjoyed your stay and that we were able to meet most of your expectations. Come back and see us soon!