Ratings based on 218 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from Alabama
Posted Sep 8, 2014
Pros: Breakfast was awesome and the jakoozi in the room was very relaxing
Cons: cleaniness and warmer pool
Me my husband and my one year old son stayed here for three nights and we absolutely loved it.The staff were very friendly and eager to help in any way and the room was perfect for everything we needed and wanted.The breakfast is amazing and the fitness room was very convenient.The only complaints I have at all was the indoor pool wasn't heated like I thought it would be and the bathroom wasn't as clean as it could have been.I would definitely go back though!
for Everyoneby A verified traveler from Cape Canaveral, FL
Good overnight locationPosted Aug 27, 2014
Pros: breakfast, location
Cons: guy who checked us in was a little spacy
Location: much to do in the area but we were en route home and didn't visit anything
Just stayed the night en route but enjoyed the breakfast and the location right off of the interstate.
by A verified traveler from Macon, Ga
Nice hotel, friendly staff, yet very noisy.Posted Aug 26, 2014
Room was nice but was not able to get adequate rest. Kids were running hallways that sounded like severe thunderstorms while yelling & laughing, knocking on room doors & running.
Comment from Hotel Management
Aug 27, 2014 by Tanya, Hotel Management
We appreciate you sharing feedback about your stay. I am so sorry for the disturbance that you experienced. That is certainly not our desire! Our staff is available to address concerns 24/7 during your stay. We are very diligent about reminding everyone of our committment to providing accommodations that are relaxing and enjoyable. We hope to see you again next time you visit Chattanooga and we'll guarantee you get adequate rest and relaxation!
by A verified traveler from Michigan
Needs updating.Posted Aug 21, 2014
Pros: Staff and complimentary breakfast.
Cons: Overall cleanliness of the hotel.
The hotel staff was fast with check in and check out and vert customer service orientated. The room was not clean as there were stains on the bed blanket. Carpeting could be replaced and wallpaper was peeling in stair well. It is a busy hotel and I know they having no problem filling its occupancy on the weekend but that still does not mean they should lower their standards especially since they bear the Marriott name.
Comment from Hotel Management
Aug 26, 2014 by Tanya, Hotel Management
Thank you for sharing about your stay. The items you mentioned are certainly not our standard and are unacceptable. Did you happen to let us know about the bedding during your stay? We would have like the opportunity to fix it immediately. When you're not 100% satisfied, we want to know so that we can make improvements for all of our guests. We were completing some renovations to our stairwell, perhaps that was the wallpaper you saw? I am so sorry for the inconvenience, it is now completed. It is our desire to provide you with an excellent stay! We hope that you choose to stay again and give us the opportunity to wow you with our excellent service and accommodations! Thank you again for your comments. Tanya Vess General Manager
by A verified traveler from G
Needs to be cleaned.Posted Aug 18, 2014
I have been staying at this hotel for the last couple of years on our drive from Detroit to Orlando. It is going downhill in terms of cleanliness. Our trip down was meet with a bathroom where the floor had not been touched and there is nothing more off putting than hair in the bathroom. They did take care of the room which is why I rated the staff excellent. There are other area though out the hotel that were dusty or wallpaper was peeling. It needs a little overhaul and some more attention to detail. The hotel sells out every weekend so perhaps that's why there is no hurry but I think my family will be looking elsewhere next time we decide to drive.
Comment from Hotel Management
Aug 22, 2014 by Tanya, Hotel Management
Thank you for the feedback you provided about your stay. I am so sorry for the inconvenience you experienced. As you know from being here in the past, we take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet our own expectations and the issues were addressed immediately. Thank you for letting our staff know about the cleanliness issues during your stay and allowing us to make it right with you. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and will take extra measures to prove this to you during your next trip through Chattanooga.
for Everyoneby A verified traveler from Neptune Beach, FL
Skip the free breakfast.Posted Aug 16, 2014
Room was fine, except shower temp never got above luke warm, and staff efficient and friendly. "Breakfast" worse than most "free" b'fasts.
for Everyoneby A verified traveler from Crossville, TN
Clean, comfortable hotel....Posted Aug 15, 2014
Pros: Convenience, free breakfast
Cons: Air conditioner is loud and hard to control flow of air.
Location: Convenient to Cracker Barrel
No issues. Beds were very comfortable and staff was pleasant.
for Everyoneby A verified traveler from Indiana
Great place to stayPosted Aug 13, 2014
If you're just looking for a place to rest your head this is the spot. It was clean, free breakfast and friendly staff in a quiet location.
for Couplesby A verified traveler
Whirlpool/Spa ExcellentPosted Aug 11, 2014
Pros: Nice hotel, good Breakfast, Whirlpool/spa king bed room was very nice, clean and spacious
Cons: Ice machine on first floor was not working.
Hotel property is nice, but section of town is rough. Alot of locals walking in front of the hotel during day and night, did not make my spouse feel secure . Cracker Barrel across the street, within walking distance.
for Everyoneby A verified traveler
Posted Aug 8, 2014
Cons: Could hear people walking around upstairs.
Hotel is conveniently located off I-75 just south of I-24. Restaurants are nearby. Clean, comfortable room.