Ratings based on 459 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte

Easy downtown but far from tourist stuff...

Posted Aug 11, 2014
Pros: New property, clean and pleasing.
Cons: They charged $3 for overnight parking. This is silly and was not disclosed at the time of reservation.
Location: Chattanooga has a lot of cool stuff downtown- the Tennessee Aquarium, the river district, etc. Unfortunately, it's a touch far for an easy walk.
Nice, new Express hotel on the edge of downtown. Several blocks from the main drag but very convenient nonetheless. Easy to find and easy access to the highways.
4 out of 5
Recommended
for Everyone
by A verified traveler from Huntsvillle, AL

Nice hotel downtown

Posted Aug 6, 2014
Pros: Convenient to most of downtown.
Location: Good location, I would suggest Rembrandt's Coffee House
We stayed one night at the Holiday Inn Express downtown. It was nice but check-in took forever, we stood behind 3 other folks checking in for about 30 minutes. We were finally able to check in. The room was clean and comfortable. My wife and I agreed that the bed was not comfortable at all. (and we are young- 26) we didn't sleep well because of this. The free breakfast was okay except for the biscuits which were hard as rocks.
2 out of 5
by A verified traveler

Don't stay here if you plan on sleeping

Posted Jul 20, 2014
Pros: Nothing
Cons: Fix the noise problem, lower the rates.
If you're placed on the top floor (5th), demand a lower floor. There is a deafening droning noise that permeates the entire floor. This hotel is way overpriced. There are plenty of other hotels in downtown Chattanooga much better and cheaper than this one.
Comment from Hotel Management
Jul 25, 2014 by Samatha Johnson, Hotel Management
We appreciate your feedback. We are sorry to hear you did not enjoy your stay with us.
2 out of 5
by A verified traveler

Posted Jul 14, 2014
The beds were really uncomfortable and I woke up every morning to sore to move. Also they didn't clean the room one day and just threw some clean towels on the bathroom sink. I will not be staying there again.
Comment from Hotel Management
Jul 30, 2014 by Samatha Johnson, Hotel Management
We appreciate your feedback. We will definitely take your comments into consideration for the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jackson, MS

Great location in downtown away from the crowds.

Posted Jul 8, 2014
Staff was very accommodating to our family. Extremely patient and they were nice & professional at the same time.
Comment from Hotel Management
Jul 19, 2014 by Samatha Johnson, Hotel Management
We are so glad that we can provide you with the consistency that you have come to love. We look forward to seeing you again soon. Have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Jul 7, 2014
This is my second time staying at this hotel. I come to Chattanooga quite a few times a year. I'll definitely be booking this hotel whenever I need to stay overnight. The staff is very helpful and the rooms are nice. The hot breakfast is a plus too!
Comment from Hotel Management
Jul 19, 2014 by Samatha Johnson, Hotel Management
We are so glad that we can accomadate you in your travels. We appreciate your feedback and will continue to provide you with great service at your next visit. Have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler from Jackson, MS

Posted Jul 1, 2014
Pros: location, friendly staff and clean rooms and comfort. Ease of checkout.
Location: close to downtown shops, restaurants, and points of interest.
The entire Hotel Staff was so very nice and eager to assist. Facilities were great and the breakfast was wonderful. We would definitely stay there again - the location was near to all you want to do.
Comment from Hotel Management
Jul 19, 2014 by Samatha Johnson, Hotel Management
Thank you for youe positive feedback it is greatly appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Great Stay

Posted Jun 25, 2014
This was a great stay. The staff was super friendly. The hotel was very clean and comfortable. The breakfast exceeded our expectations. We would definitely stay there again.
Comment from Hotel Management
Jul 19, 2014 by Samatha Johnson, Hotel Management
We are so glad that we exceeded your expectations. We appreciate your positive feedback and hope to serve you again in the future.
5 out of 5
Recommended
for Everyone
by anna from FL

Nice hotel and very clean with great friendly staf

Posted Jun 19, 2014
The only thing bad was WI FI was down, and they didn't give us enought towels.
Comment from Hotel Management
Jul 19, 2014 by Samatha Johnson, Hotel Management
We appreciate your feedback and positive comment.
3 out of 5
Recommended
for Everyone
by A verified traveler

NICE HOTEL AND HANDY TO DOWNTOWN ACTIVITIES

Posted Jun 15, 2014
Pros: LOCATION
Cons: NOTIFY GUESTS ABOUT THE PARKING. IF THERE WAS SIGNAGE, IT NEEDS TO BE MORE PROMINENT OR CHECK IN STAFF SHOULD BRING IT TO YOUR ATTENTION.
Location: AQUARIUM, GREAT RESTAURANTS AND NIGHT LIFE
WASN'T TOLD THEY WOULD CHARGE ME $3/NIGHT FOR PARKING UNTIL I FOUND THE BILL UNDER MY DOOR. THE HOTEL WAS FULL AND WHEN WE CAME IN AT NIGHT THERE WERE A LOT OF MEN WATCHING HOCKEY IN THE LOUNGE ENJOYING SOME PIZZA AND BEER. EARLY THE NEXT MORNING THE HOTEL EMPLOYEE WAS OBVIOUSLY NOT HAPPY WHEN SHE HAD TO EMPTY THE FULL TRASH CANS AS SHE DROPPED THE TOP ON THE FLOOR AND ABOUT SCARED ME OUT OF MY SEAT. OTHER THAN THAT THE STAFF WAS ACCOMMODATING, IT WAS CLEAN, THE POOL WAS NICE AND THE LOCATION GREAT.