Reception

Reviews of Howard Johnson by Wyndham Chattanooga Lookout Mountain

2.5 out of 5

Reviews

5.8
Rating 10 - Excellent. 138 out of 820 reviews" "
Rating 8 - Good. 175 out of 820 reviews" "
Rating 6 - Okay. 162 out of 820 reviews" "
Rating 4 - Poor. 139 out of 820 reviews" "
Rating 2 - Terrible. 206 out of 820 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Traveled with partner
Liked: Cleanliness, staff & service
Overall it was acceptable. They forgot room cleaning even through it was requested. You get what you pay for.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Christopher

Traveled with family
Disliked: Property conditions & facilities
This place was a complete dump. It was supposed to be smoke free but as soon as we opened the door to the room cigarette smoke hit us in the face. The bed and sheets were dirty with cigarette burn marks in the blanket. The toilet is so low to the ground you need a forklift to help get off of it. We booked the room 3rd party and requested 2 double queen beds and didn’t get that. The employees are shady and the place gives off creeper vibes. Definitely go somewhere else.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,It is saddening for us to read about your recent experience with us. However, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit. If you have any queries regarding this issue, please call the property for further assistance.

2/10 Terrible

Barbara

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 1 night. Will not ever stay here again. Place was a dump. Had to pay a $50 deposit for possible damage (really?) that we still have not been credited back yet, no mention of this when we booked online. Guy at check in was rude. Guy at check out barely spoke English and could not figure out how to give us a receipt. Questionable people walking around parking lot, one of them ended up being an employee. Not sure if they lock the lobby up at a certain time because there was a night check in window which made us nervous about the safety of the area. We were told breakfast was Fruit Loops, Frosted Flakes, and blueberry muffins, that's it so nothing for Diabetic people. Most hotel beds are very hard but this one was so soft we sank in. Not a lot of restaurants nearby either so we had to have unhealthy fast food.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Hi Barbara,We're disappointed to hear about your negative experience during your stay. The issues you've mentioned are certainly not typical of our standards. Regarding the deposit, it is already mentioned on our website to ensure transparency and cover any potential damages. As for the safety of the area, we assure you that we prioritize the security of our guests and property. Additionally, while our beds are typically designed for comfort, we understand preferences may vary. We do have dining options nearby that we encourage guests to explore. We appreciate your feedback and hope you'll consider giving us another chance to provide you with a more positive experience in the future.

8/10 Good

Anne

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk staff very good. No maid service.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 31, 2024
Hello Anne,We appreciate your kind words about our front desk team. For any concerns regarding housekeeping services during your stay, please feel free to reach out to our management team directly. Your feedback helps us improve our guest experience.

10/10 Excellent

Juliana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 14, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Deborah

Traveled with family
Disliked: Cleanliness
Id love to soeak with someone about thissray. I got all i was comfortable up until i was butt naked ans looked above me to find a silver dollar size hole in the ceiling. Im completely turned off and i ll stray away now from howard johnsons.lm brighter side Beds were very comfortable
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 14, 2024
Hi Deborah,We have thoroughly investigated your concerns and found no evidence of holes in the room. Ensuring the safety and privacy of our guests is our top priority, and we take such matters seriously. We kindly request that you refrain from making false claims on social media. Thank you for your understanding.

8/10 Good

Tupufia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 16, 2024
Dear Guest,Thank you for your stay and rating. I hope that you enjoyed your stay with us, and your next stay is just around the corner. Please reach out to us if there is anything we can help you with for your next visit.

6/10 Okay

Jennifer

Traveled with family and small children
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 9, 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Damon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 27, 2023
Hi Damon,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

2/10 Terrible

Gracie

Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 11, 2024
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Susan

Business traveler
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 18, 2023
Hi Susan,Thank you for reaching out and sharing your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.We look forward to welcoming you back again soon!

6/10 Okay

Randy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Okay
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 12, 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Dec 11, 2023
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Anthony L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chattanooga
Outside pool closed for winter. Breakfast only coffee, juice and muffin. I don’t eat muffins and would have preferred a piece of toast and jam. No tea. Older hotel but room clean .close to McDonald’s and Walmart and dollar store up the street.
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Anthony L,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the closure of our outside pool for the winter season. As for our breakfast options, we appreciate your suggestion for toast and jam and will pass it along to our team for future consideration. We strive to provide a clean room and are glad to hear yours met your expectations. Our convenient location near various amenities is definitely a bonus. We hope to welcome you back in the future for an improved experience.

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect and affordable
Stayed 3 nights in Dec 2023
Response from Sophia CSR on Dec 7, 2023
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your lovely feedback. We are eager to see you again.

10/10 Excellent

Susan

Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 6, 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Victor

Business traveler
Liked: Cleanliness, staff & service, room comfort
Bed was very comfy
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Dec 1, 2023
Hi Victor,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Terry

Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 14, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Scott

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is very convenient to Ruby Falls, Rock City and lots of good food close by. There's a Hardees and McDonald's on the lot next to the motel that you can walk to or nicer restaurants close by. A Walmart within a mile or so. Very convenient and the Manager is just the nicest person.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 21, 2023
Dear Guest,Thank you so much for your positive feedback! We're thrilled to hear that our location served you well and that you found our proximity to attractions, dining options, and shopping convenient. We take pride in providing excellent customer service, and it's rewarding to hear that our efforts are recognized. We look forward to welcoming you back in the future.

2/10 Terrible

Carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Really, Really dirty and broken down. Smelly, old room.
Stayed 4 nights in Nov 2023
Response from Guest Relations Management on Nov 15, 2023
Hi Carlos,Thank you for taking the time to provide some feedback.We're sorry to learn that you weren't entirely pleased during the time you were staying with us. We would like to apologize for any inconvenience caused. We hope the staff was able to support and assist you with the issues you have encountered to make your stay a bit more pleasant. Your feedback is essential to us as we strive for ways to enhance the guest experience at our hotel.We sincerely hope you will return and allow us to provide you with a far superior experience.

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelled like cigarette smoke in the room , door locks were not secure on the rooms, stains on sheets . Absolutely terrible left as soon as we got there.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 6, 2023
Hi Danielle,We appreciate your feedback and would like to extend our sincere apologies for the issues you experienced during your recent booking with us. It is our priority to provide a comfortable and enjoyable experience for all our guests, and we understand that we fell short of your expectations. We are very sorry for all the issues that you encountered, especially the smell of smoke in the room. As a smoke-free establishment, this is not in line with our standards, and we will take immediate steps to address this and ensure that our rooms are thoroughly refreshed to provide a clean and pleasant environment for our guests. Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations. Thank you for bringing these matters to our attention.

4/10 Poor

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 1, 2023
Hi Susan, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

8/10 Good

Alicia

Liked: Staff & service
Could have had a little more options for breakfast. Other than that was an okay place to stay very convenient to all the things to be able to do in Chattanooga, Tennessee.
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Nov 1, 2023
Hi Alicia, It is lovely to hear from you, and we value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a warm and welcoming experience, and we are delighted that this goal was achieved. We are happy to learn that you had a good time and that you thought the accommodations were comfortable and convenient.Thank you for your feedback on the breakfast. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

8/10 Good

Albert

Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Oct 26, 2023
Hi Albert, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Eugenie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for the cost and location.comfy bed and very roomy
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 19, 2023
Hi Eugenie,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the cost and the location. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

6/10 Okay

Brenda

Traveled with family
Liked: Cleanliness, staff & service
It was Convenient to everything. Quiet. Nice snack breakfast. Friendly Staff. The Negatives were: The bathroom exhaust fan did not work. The toilet did not flush the first time we used it. They plunged it and told us to flush two times every time we used it which turned into three or more times each use. We should have been offered another room when they plunged it unsuccesfully. It was frustrating to have to keep flushing. We have stayed in other Howard Johnsons and never had any issues. Dissappointed in the maintenance of this Howard Johnsons.
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Oct 13, 2023
Hi Brenda, Thank you for your feedback. First, we would like to thank you for your appreciation of our breakfast and the friendliness of the staff.We do apologize though for the broken exhaust fan and the poor service of our maintenance staff regarding the issue with the toilet. This is certainly not the level of service that we strive to provide to our valued guests. We understand that it would have been helpful for them to offer alternatives or solutions to accommodate you, and we regret that this was not the case. We will take steps to ensure that our staff is better equipped to handle similar situations in the future.We value your feedback and will use it as an opportunity to improve our service and prevent similar incidents from occurring in the future. We hope that you will give us another chance to provide you with the excellent service that you deserve on your next visit. Once again, we sincerely apologize for the inconvenience you experienced, and thank you for bringing this to our attention.

4/10 Poor

Katie

Traveled with family
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 8, 2023
Hi Katie, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Whitney

Traveled with family
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Oct 8, 2023
Hi Whitney, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

LINDA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 5, 2023
Hello LINDA,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to activities and it had 2 of my favorite things - clean and bug free.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 3, 2023
Hello Anna ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Candace, Zionsville

Traveled with family
Liked: Cleanliness, staff & service
The staff was great! Could not have been better. To me, the problem is with Wyndham. This is an older motel/hotel, and the Wyndham corporation needs to put some $$$ in repair and renovations. This is not a management or even local possible franchise issue. It is the larger corporation at the top that needs to do longtime repair work. Some type of coffee maker in bedrooms also is needed. Even though there is a very limited breakfast, the coffee/cereal, and juice machine was broken. You just came away with the feeling this was not a local management/ownership issue but much higher up.
Stayed 2 nights in Sep 2023
Response from Guest Relations Management on Sep 28, 2023
Hi Candace, We value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a warm and welcoming experience, and we are saddened that this was not what you experienced. We do appreciate that you like the service of the staff.Thank you for your feedback on the hotel. We are taking note of all the comments and feedback you mentioned. We will address these issues with the management.Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize and address our areas for improvement.Thank you for your honesty, and we hope to have the chance to welcome you back and provide you with the exceptional experience you deserve.

8/10 Good

Tabitha

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 24, 2023
Hi Tabitha,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

6/10 Okay

David

Traveled with family
I do not demand a "Continental Breakfast" but at least one animal protein would not be bad, especially when you go hiking to the mountains and even more so when they offer you "Breakfast Included" they should place "Snacks included" muffins and cereal are not a breakfast 😉
Stayed 3 nights in Sep 2023
Response from Guest Relations Management on Sep 7, 2023
Dear David, We value the time you took to share your impressions of your stay at our hotel.Thank you for your feedback on the breakfast. We understand the frustration. We appreciate this comment and we will pass this on to the management and our kitchen staff.Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

2/10 Terrible

Crystal

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Thing don’t really work there completely dirty and know that they’re not cleaning not well up keeped I wouldn’t recommend at all. Had to get another hotel
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Aug 29, 2023
Dear Crystal, We are sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and we apologize for any inconvenience you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and cleanliness and comfort is our top priority. We assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are clean and in good working condition. These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. We value your feedback and would appreciate the opportunity to make things right. Please don't hesitate to reach out to us directly so that we can work to address your concerns and regain your trust as a valued guest.

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Aug 28, 2023
Dear Stacey, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorites in Chattanooga.
Nice place. Comfortable clean. Great room comfortable bed
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Aug 28, 2023
Dear Micheal, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the comfort of the guestroom and all its amenities. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, clean & comfortable
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Aug 25, 2023
Dear Kellie, We appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are happy to hear that you had a great stay and that you found the accommodation clean and comfortable.We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Stacey

Traveled with family
Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Aug 22, 2023
Dear Stacey, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

Sandy

Stayed 3 nights in Aug 2023
Response from Guest Relations Management on Aug 24, 2023
Dear Sandy, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

6/10 Okay

Yasmin

Stayed 3 nights in Aug 2023
Response from Guest Relations Management on Aug 22, 2023
Dear Yasmin, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
was a decent place to stay, not much of a breakfast
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Aug 22, 2023
Dear Valued Guest, We value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a warm and welcoming experience, and we are delighted that you have enjoyed most of your stay. Thank you for your feedback on the breakfast. We apologize that it wa snot satisfactory.Given that we are always looking for ways to improve the hotel experience for our guests, your feedback will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

8/10 Good

Stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
when in Chattanooga
was a nice place to stay - was glad that the pool was open. would go back if i came back to town
Stayed 1 night in Jul 2023
Response from Guest Relations Management on Aug 10, 2023
Dear Stephen, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed most aspects of your stay, especially the pool.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

8/10 Good

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast wasn’t much to talk about.
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Aug 9, 2023
Dear Robin, It is lovely to hear from you, and we value the time you took to share your impressions of your stay at our hotel.We strive to provide every guest with a warm and welcoming experience, and we are pleased to hear that you enjoyed most aspects of your stay.Thank you for your feedback regarding the breakfast. We apologize that it was not much to your liking. We will pass this comment on to our kitchen staff so they can review the food choices to better serve our guests.Given that we are always looking for ways to improve the hotel experience for our guests, this feedback will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

6/10 Okay

amanda

Traveled with group, Traveled with family
Liked: Staff & service, amenities
It was ok for the price.
Stayed 2 nights in Aug 2023
Response from Guest Relations Management on Aug 8, 2023
Dear Amanda, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

2/10 Terrible

Theresa marie

Stayed 2 nights in Aug 2023
Response from Guest Relations Management on Aug 7, 2023
Dear Theresa Marie, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Manager on Jul 23, 2023
Hello Dorothy,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Candice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean. We were close to the places we wanted to go.
Stayed 2 nights in Jul 2023
Response from Guest Relations Management on Jul 19, 2023
Dear Candice, It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are delighted that you love our guest room and our location! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition.Thank you for sharing this review and we look forward to seeing you again!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relations Management on Jul 19, 2023
Dear Valued Guest, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Mark

Stayed 1 night in Jul 2023
Response from Guest Relations Management on Aug 7, 2023
Dear Mark, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Deirdre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised to find that there were still Howard Johnson’s. It was a nice, quiet place. I loved the color scheme, very cheerful. It took a minute to figure out how to get the showers to come on. FYI, pull the ring down. The beds were comfortable and it was convenient to where we were going
Stayed 1 night in Jul 2023
Response from Guest Relations Management on Jul 13, 2023
Dear Deirdre,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!