Deluxe Room, 2 Double Beds, Non Smoking | Desk, blackout drapes, free WiFi, bed sheets

Reviews of Red Roof Inn Chattanooga Airport

2 out of 5
Red Roof Inn Chattanooga Airport
7014 Shallowford Rd, Chattanooga, TN

Reviews

6.6
Rating 10 - Excellent. 6 out of 18 reviews" "
Rating 8 - Good. 5 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 6 out of 18 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

5.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Eva

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing they understood my situation… the room was exactly what they showed on the website minus the red walls…. I didn’t have any issues in the rooms when I asked for something they made sure they accommodated my needs… I think this will be my go to hotel to get away….
Stayed 16 nights in Jan 2024
Response from Toni-Ann RediResponse Specialist on Feb 18, 2024
Hello Eva,Thank you for choosing our Red Roof Inn Chattanooga Airport. We're elated that you were pleased with the hospitality provided by our staff, plus the room meeting your expectations. We strive to provide satisfactory stays, so I am happy that was achieved with you. Thank you again for choosing to stay with us, we hope to see you again soon. Very truly yours,Red Roof Management

10/10 Excellent

Joyce, Harrison

Stayed 1 night in Jan 2024
Response from Chevanese RediResponse Specialist on Jan 19, 2024
Thank you for your positive rating, Joyce, following your stay at the Red Roof Inn Chattanooga Airport. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

Tanisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was nicely remodeled, but there were roaches all over. There were also folks hanging outside the rooms. Keep looking.
Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on Nov 6, 2023
Hello Tanisha,I appreciate you sharing your feedback following your stay at the RED ROOF INN CHATTANOOGA AIRPORT. It's good to hear that you found your room to be nicely remodeled. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported and the encounter you mentioned. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Good

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No microwave in room
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on Nov 4, 2023
Hello Joe,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHATTANOOGA AIRPORT. We value you as a our guest and welcome your 4/5 score. I'm sorry to hear that you did not have a microwave in your room. If it is that you booked a standard room, that room would not come with such amenity. On your next stay should you have any issues while with us, please contact our front desk immediately so Red Roof can take care of the issue to ensure your satisfaction.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Manojkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Nov 1, 2023
Dear Manojkumar, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHATTANOOGA AIRPORT. We appreciate your kind remark highlighting that your stay was good. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Sydney

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There where bugs on wash cloths and front desk clerks kept scaring me knocking on my room door asking for ciggarettes as soon as seen me outside smoking so i did not stay the entire noght
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Nov 1, 2023
Dear Sydney, Thank you for leaving your feedback after your experience at RED ROOF INN CHATTANOOGA AIRPORT. Regarding the encounter you had with our front desk staff and insects you described, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Adrianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a one night stay. Staff was friendly. Room was clean. I would stay again when needed
Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on Oct 27, 2023
Dear Adrianne,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHATTANOOGA AIRPORT. It’s great to hear that found our property to be clean and our staff friendly. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

2/10 Terrible

Joshua

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I came because I was on a budget but despite the somewhat remodeled space. The hotel rooms have t that moldy funky scent and I had allergies the whole time.
Stayed 3 nights in Oct 2023

8/10 Good

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities
By airport
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 21, 2023
Dear Alessandra,Thank you for your review and your almost perfect scoring of 4/5. We appreciate you taking the time to share your feedback regarding your experience with us. We at the RED ROOF INN CHATTANOOGA AIRPORT thanks you for your comments and are happy to hear you were pleased with our close proximity to the airport. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

Steven

Traveled with partner
Disliked: Amenities, property conditions & facilities
Shower was for people under 5 ft 5. Heatcand air unit was junk. Rooms were poorly remodeled at best. Drug deals in broad daylight.
Stayed 2 nights in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 16, 2023
Hello Steven, We are sorry to hear your recent experience at the RED ROOF INN CHATTANOOGA AIRPORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely, Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total remodel is a hit!
Room was a total remodel. No carpet, Fresh paint, new bathroom. Great value for the price.
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 13, 2023
Dear Brian, It is so wonderful to see that we at the RED ROOF INN CHATTANOOGA AIRPORT were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for your insights regarding our remodeled room, the fresh paint job and our affordable rates. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit reflected in your 10/10 score. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 11, 2023
Hello Martin, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN CHATTANOOGA AIRPORT. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Melissa

Stayed 1 night in Sep 2023
Response from Antonio,RediResponse Specialist on Oct 4, 2023
Hello Melissa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHATTANOOGA AIRPORT and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

10/10 Excellent

Amber

Liked: Cleanliness, property conditions & facilities, room comfort
Review
Everything was great except at check in there were loose ends The lady working could not find my reservation due to the system not being up to date. Then once finally after bout an hour of standing and waiting the original room we were assigned to the key wouldn't work but finally there was a woman who came to window looking at me all crazy so needless to say the proper paperwork wasn't done nor filed right. Eventually after an hour and half we finally get our room. The rooms have been redone which was absolutely beautiful. The bed was so freaking comfortable.
Stayed 1 night in Sep 2023
Response from Devorine Red Roof Management on Sep 27, 2023
Dear Amber,Thank you for sharing your experience with us. I am happy that the challenges you faced with the missing reservations and the not working you found our bed comfortable and our room to be nice. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Chattanooga Airport. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Notu if c c tj b uouxhh if
Stayed 1 night in Sep 2023
Response from Sharma RediResponse Specialist on Sep 12, 2023
Dear Mohammad,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHATTANOOGA AIRPORT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. In the future, please consider adding additional comments of your stay to your survey to let us know what we’re doing well and where we can improve. Thank you again for your review. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Forrest

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The main office smelled of urine. The room had not been cleaned from the last guest.
Stayed 1 night in Aug 2023
Response from Nishaye Red Roof Management on Aug 9, 2023
Dear Forrest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Chattanooga Airport. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the possible odor in room is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels. Very truly yours, NishayeRed Roof Management RediResponse Specialist

8/10 Good

Marco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay mucho que decir solo se q es conveniente
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse on Oct 30, 2023
Gracias por compartir esta calificación casi perfecta Marco. En RED ROOF INN CHATTANOOGA AIRPORT le agradecemos sus comentarios tras su reciente experiencia con nosotros. Estamos felices de haber sido una comodidad para usted. En Red Roof nuestro objetivo principal es brindar una estadía limpia y cómoda para todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita.Apreciamos enormemente el tiempo que se ha tomado para calificar nuestro hotel y esperamos su próxima visita.Atentamente,Kerry-LeeGestión del techo rojoEspecialista en RediResponse