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Reviews of Grand Hotel Terminus Reine

3 out of 5
Grand Hotel Terminus Reine
5 avenue du General de Gaulle, Chaumont, Haute-Marne

Reviews

6.8
Rating 10 - Excellent. 14 out of 91 reviews" "
Rating 8 - Good. 31 out of 91 reviews" "
Rating 6 - Okay. 27 out of 91 reviews" "
Rating 4 - Poor. 13 out of 91 reviews" "
Rating 2 - Terrible. 6 out of 91 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Stayed 1 night in Mar 2022

2/10 Terrible

Georg

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t have my reservation. No rooms. No assistance
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming building and interior made this hotel stay a little different. Perfect overnight when travelling by train too.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
While relatively old by US standards (not European), it was well maintained and very comfortable. Nice breakfast too.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 1 night in Aug 2019

6/10 Okay

dermot

Business traveler
Liked: Staff & service
Convenient to train station and plenty of interesting places within walking distance. Interesting type of hotel , i enjoyed it but may be for everyone.
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
People nice, everything outdsted and the bathroomvery small and showercube grimy.
Stayed 1 night in Jul 2019

6/10 Okay

Sheila

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not exactly Grand Hotel.
Very cramped bathroom, toilet squashed in between wash-basin and shower, two rickety beds with wooden head and foot boards rather short for a tall person and uncomfortable.
Stayed 1 night in May 2019

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel near the station Chaumont
Very nice hotel full of hunting trophies better than the F1 chain but still basic - no coffee or tea in the bedroom one blanket one pillow lots of noise from the heating I think! Shower water went on the floor so had to mop up with a towel but wasn't expensive and only for one night! breakfast wasn't an exceptional one - continental but ham was the only meat and not a great choice so for 20€ for two people rather expensive for what was on offer! However bed was comfortable so slept reasonably well and I wanted two singles and this was the only hotel on that night that had them so all in all I would use them again but would ask reception for more pillows blankets and towels!
Stayed 1 night in Mar 2019

8/10 Good

Rainer

Liked: Cleanliness, staff & service, room comfort
Charming French!
The reception desk was re assuring and efficient after many
Stayed 1 night in Sep 2018

4/10 Poor

me, europe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very happy!
Ive got several OK stays before in this hotel. Advertised free Internet connection is not anymorenough available. Youll have to solvd it yourselves. Don't go there if you really need it for business. No IT person on site to explain why is not working.
Stayed 4 nights in Oct 2017

8/10 Good

Business travel, Canada

Liked: Cleanliness, staff & service
Travel for business
Excellent dinning in the hotel restaurant, decently priced. Very friendly and helpful front desk personnel. Recommended for business travelers.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall not too bad
Nice lounge and bar with frendly staff, but the bedroom was quite small and orange - although it was clean,comfortable and the shower worked well. Just a short walk to the town.

6/10 Okay

Peter, London

VERY CENTRAL WITH EXCELLENT SECURE PARKING
I stayed at the hotel in July 2013, having stayed there several times before. It's no great shakes but it does what it says on the tin. It's very central and within easy walking distance of the centre and several restaurants (the hotel's restaurant itself is pretty fair but not cheap). The rooms are simple but clean, the hot water works, the secure underground parking is excellent. You'd never want to stay here more than 1 night but it's a pretty fair stop-off to/from Calais. VFM is pretty good too.

4/10 Poor

GI, UK/Italy

Disliked: Property conditions & facilities, room comfort
Dissapointing
This was a return visit. I chose this hotel because of previously excelent restaurant and free garage parking. 1. Because the day of my stay (Thursday 1st November) was a holiday, the restaurant was closed and only alternative in the hotel was the pizzeria. 2. On the Expedia site for this hotel, it clearly states "free parking", (which was the case on my last visit) but was charged €6. 3. It would be difficult to immagine how a bathroom could be made any smaller!

8/10 Good

Olivier

Business traveler
Stayed 1 night in Jan 2022

10/10 Excellent

claire

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un hotel trés cosy et surprenant. un acceuil parfait et un restaurant au top avec un service parfait!
Stayed 1 night in Oct 2021

10/10 Excellent

Alexandre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Catherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel très compétent et accueillant Cadre très personnalisé, décoration dédié à la Région
Stayed 3 nights in Oct 2020

10/10 Excellent

gerald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

christophe

Business traveler
Disliked: Property conditions & facilities, room comfort
Hôtel vieillot et cher pour la prestation offerte.
Stayed 1 night in Jun 2020

8/10 Good

MICHEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Chantal

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Je ne conseil pas vraiment
C'est un 3 etoiles hors d'age. Les photos des chambres sur le site ne ressemble pas a la réalité. J'ai eu l'impression d'entrer dans un hotel qui n'a pas bougé depuis 30 ans ! Sauf qu'il est au tarif d'un 3 etoiles actuel. Quand va t'on revoir ce system de notation en france ?
Stayed 1 night in Jan 2020

8/10 Good

Rémi

Business traveler
Liked: Cleanliness, staff & service, room comfort
Bonne situation, déco âgée mais bien entretenue
Hotel bien situé et personnel agréable et au service du client. La déco des chambres date (ok pour les fans du vintage) mais tous les équipements sont en état, on voit que malgré l'âge des chambres, elles sont toujours bien entretenues. Le petit déjeuner est bien. 2 restaurants dans l'hôtel, une pizzeria (la chaufferie au sous sol) et un plus chic ou la nourriture est soignée.
Stayed 2 nights in Nov 2019

2/10 Terrible

Walter

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je reserve 2 nuits une chambre avec grand lit pour 79€/nuit. J arrive a l'hôtel je monte en chambre et decouvre 2 petits lits... Je redescend signalé l anomalie et montrea confirmation de réservation. On me dit que pour ce prix là ce sera 2 petits lits! Tout a un prix et pour un lit double c est 93€... En gros c est la faute d Hotels.com qui prend de grosses commissions et pleins d arguments bidon...
Stayed 2 nights in Oct 2019
Response from DIRECTION - F.JEHLE on Nov 21, 2019
Bonjour Monsieur, Je reçois votre mauvaise note. Je n'ai pas donné "d'arguments bidons...", j'ai essayé de vous expliquer que Expedia n'avait pas précisé dans la réservation le grand lit et nous avons recherché et rien trouvé. Cependant, maintenant je découvre que sur la réservation était écrit "double bed". Je reconnais donc notre erreur. Faites-moi parvenir un RIB et je vous rembourse la différence que vous aviez acceptée car nous vous avons proposé une catégorie de chambre supérieure. Veuillez, je vous prie, recevoir nos excuses, où si c'est plus simple et que vous avez l’occasion de revenir, nous vous ferons un avoir sur votre prochain séjour. Nous n'avons pas l'habitude de faire "pleins d'arguments bidons". Cordialement, F.JEHLE - La direction

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Chambre TOP deco surprenante Restaurant à tomber Le menu a 50€ fabuleux Très bon accueil à l’hotel au restaurant
Stayed 2 nights in Aug 2019

8/10 Good

Dorthe

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Im ersten Zimmer war das Bett nicht frisch bezogen. Das Laken war ziemlich schmutzig. Nach Beschwerde bekamen wir sofort ein anderes Zimmer mit sauberer Bettwäsche. Der Herr von der Rezeption hat sich mehrmals bei uns entschuldigt und uns einen Kir Royal zum Essen spendiert. Also gutes, freundliches, professionelles Personal. Die Pizzeria im Hotel ist zu empfehlen. Gutes Essen und auch hier sehr freundliches Personal.
Stayed 1 night in Jun 2019

4/10 Poor

Alexis

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking payant disponible, mais place devant l'hôtel dans la rue, ascenseur, restaurant/pizzeria au sein de l'établissement, chambre spacieuse, très calme.
Stayed 1 night in May 2019

8/10 Good

BJ

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Décoration faite des affiches de cinéma. Très original.
Stayed 1 night in Feb 2019

6/10 Okay

Adrien

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A éviter
Chambre très vétuste pour 109€ sans le petit déjeuner. Chauffage qui ne permet pas de dépasser 19€. Odeur désagréable dans la salle de bain. Matelas qui a déjà beaucoup (trop) vécu. Porte en bois non perméable phoniquement. Vraiment très déçu par cette hôtel. Seul point positif, le restaurant et l'amabilité du personnel.
Stayed 1 night in Nov 2018

6/10 Okay

alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel agréable bien placé. Déco hyper original. Très bon accueil
Stayed 1 night in Oct 2018

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Jean-Luc

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour
Hotel correct, situé juste en avec de la gare. Place payante à proximité. Chambre propre et confortable avec 'e nécessaire
Stayed 1 night in Jun 2018

8/10 Good

Amandine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Pierre yves

Liked: Cleanliness, staff & service
Bien
Hotel bien situé si vous venez en train. Parking payant à proximité. Personnel accueillant. Restaurant disponible à proximité ou dans l hôtel. Chambre rétro comme la décoration. On aime ou pas mais j'ai trouvé original
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Op de website staat ook dat er een restaurant is, alleen in de weekeinden niet. Niet gezien of niet goed gelezen. Ontbijt was geweldig.
Stayed 1 night in May 2018

6/10 Okay

alyssa, bobigny

Liked: Staff & service, room comfort
Disliked: Cleanliness
Hôtel très bien mais ...
J’ai passé une nuit dans cet hôtel, le personnel est très agréable rien à redire sur ca. Mais par contre, froid de canard dans la chambre (en mars) et les draps qui ne sentaient pas très bon. A mon arrive j’avais demander un petit déjeuner pour le lendemain matin que je n’ai jamais eu et ils me l’ont quand même facturé. Sinon super hôtel, calme et silencieux. Parfait pour les nuits !
Stayed 1 night in Mar 2018

8/10 Good

Patrick

Liked: Staff & service
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveler

chambre glaciale et tarif de la chambre excessif pour Chaumont
Stayed 1 night in Jan 2018

8/10 Good

sylvie, la ville du bois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un séjour très agréable
Disponibilité du personnel ainsi que son écoute et sa bonne humeur permet de passer d'agréable moment.
Stayed 2 nights in Sep 2017

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour Hotel terminus â Chaumont
Hotel agréable désuet mais avec un Acceuil êt du personnel à l'écoute Repas de qualité. Pomme le petit déjeuner Chambre core t mis à part les couleurs des murs Positionnement géographique facilitant les déplacements à pied
Stayed 1 night in Sep 2017

6/10 Okay

Leena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2017

4/10 Poor

patrice

Liked: Staff & service
Disliked: Property conditions & facilities
chambre très vétuste, les photos laisser présager des chambres refaites
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Correct
Style un peu désuet mais propre, pratique avec deux restaurants, gare à proximité et cinoche en face.
Stayed 1 night in Jun 2017

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hôtel
Hôtel agréable et personnel particulièrement disponible. Chambre simple et fonctionnelle. La décoration des couleurs et des salles est surprenante. A quand des sucrettes au petit-déjeuner?
Stayed 4 nights in May 2017