Ratings based on 38 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Liverpool

Fantastic Hotel & Resort

Posted Mar 4, 2015
Pros: Everything
Location: Location is fab, and lots to do.
I was at a Weddind at this Hotel, what a fantastic place, no faults what so ever.
5 out of 5
Recommended
for Families
by Rogerfrom Örebro

En minnesvärd upplevelse

Posted Dec 28, 2014 on Hotels.com
Bara gott att säga om de åtta dagar vi hade nöjet att vara där. En suverän service med en väldigt familjär anda med ett trevligt poolområde alldeles intill stranden. De levererade en suverän meny på en trevlig restaurang med stort urval. Även ett stort plus till frukosten. Inget strul eller tjafs med någonting under hela vistelsen och vi är överväldigande. Ett stort tack till all personal där.
2 out of 5
by A verified travelerfrom deutschland

Keine 4,5 Sterne

Posted Dec 22, 2014
Pros: Die Lage
Cons: Austattung, Frühstück,Ausstattung der Zimmer
Location: Lage ok
Für 4.5 Sterne ist das Hotel überbewertet,und Preislich überzogen. Frühstück gerade ausreichend Käse und Wurst schmecken gar nicht.Tische sind für 4.5 Sterne nicht schön eingedeckt,was man in 4.5 Sterne erwartet. Klimaanlage sehr laut ,und der Fussboden fast immer mit Kühlwasser belegt.Zimmerausstattung ist ausreichend ,aber habe weit mehr erwartet für das Geld, und die grösse des Bungalows.Der Pool im Zimmer na ja wer das brauch, aber Spaas macht dieser nicht ,da man von allen Seiten eingeschlossen ist ,und nur ein Fenster zum rauschauen hat.Wenn man sich auf die Terasse setzt dann schaut man nur auf Betonwände,so ist alles in der Anlage aufgebaut ,auf Beton und dieser ist in vielen Variationen zu sehen ,auch der Fussboden,für mich ein No Go im Urlaub. Gartenanlage na ja habe schon bessere Gärten im Hotel gesehen. Personal war freundlich und hat ihr bestes getan. Strand ist sehr schön, und die Anlage liegt auch ganz nah am Strand. Das war das einzige was mich ein wenig Glücklich machte. Viel Geld wenig Hotel
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mount Isa, QLD

Relaxing stay

Posted Oct 23, 2014
New Star Beach Resort was fantastic! The staff were one of the best things about it plus the location. We stayed in a beach front villa as it was our honeymoon & the staff made as feel so welcomed & like it was our home. Absolutely stunning! Easy access to everythjng at the resort & a huge room. Plenty of cupboard space, a nice sitting area, outside shower (plus an inside shower & bath). Would love to come back for a visit. Can't recommend this resort enough.
5 out of 5
Recommended
for Couples
by A verified travelerfrom San Francisco, CA

Wonderful staff and great location

Posted Oct 16, 2014
Pros: Great location, even better staff. Perfect honeymoon resort.
Cons: One minor snafu where it was unclear how much I would be paying for a ride. This was largely due to the language barrier with the hotel's driver.
Location: Lay on the beach, then lay on the pool, then lay on the beach some more. Get a ride into town if you want to party at night.
The staff were incredibly attentive and friendly. The general manager even invited all guests to a little complimentary happy hour sort of thing so that he could introduce his staff to us and make sure everyone was enjoying their stay. Granted, this was during the low season, so I can't guarantee the level of service would be the same if the resort was at full capacity. The location is hard to beat on Ko Samui. It's far enough removed from the heart of Chaweng Beach that you'd never know there was a wild party scene up there, but it's close enough that it's easily accessible via a short taxi ride. Also close to Lamai Beach, which is supposed to be very beautiful, although we didn't get to visit during daylight. Oh yeah, and this is easily a 4-5 star level resort and comes with all the amenities. The one warning I'll offer is that you'll do a fair amount of walking up stairs and/or steep grades, especially if you're not in a beachfront room/suite and/or you plan on leaving the resort each day. Not a far distance, just sort of steep, with no elevators or escalators. Wasn't a problem for us, but could be for those who are less mobile.
5 out of 5
Recommended
by Ckfrom Seattle WA USA

Great stay

Posted Sep 2, 2014 on Hotels.com
We had a great stay at the New Star and would certainly stay there again. The beach was fantastic, the room spacious and extremely clean and the breakfast buffet tasty with a wonderful selection of food.
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Aug 30, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Adelaide, Australia.

Great hotel on an excellent beach.

Posted Aug 25, 2014
Pros: Very well located, away from the hustle and bustle of Charweng, but only a short cab or Sontow ride to town.
Cons: Not much. Maybe a gym for those that want one.
Location: Close to most things. Tours are plentiful and cover most wants. Island tour and Koh Tow snorkeling are worth consideration.
Excellent beach with great views but may not suit older people as it can be a little steep in places. Beach sellers are well behaved and only directly approach you if you invite them to- a simple shake of the head, or no eye contact and they stay away. The pool is warm and well extremely clean and well maintained. The rooms are large and well maintained. Starting to show the age in a few places, but still quite neat. Staff are very attentive and friendly, nothing is too much trouble. Breakfast is fresh and plentiful, lunch and dinner by the pool is very enjoyable. Lay on the beach all day, dinner and shopping in the cool of the evening, tomorrow, breakfast, beach, shopping.... doesn't get much more relaxing. Don't miss the night market at Bophut on a Friday night!
3 out of 5
Recommended
by suefrom New Zealand

Great beach and pool but hotel needs maintenance

Posted Jun 16, 2014 on Hotels.com
Booked a cottage, nice room but air con was abysmal and very noisy needs upgrading, We had no aircond for first night of our stay. Also breakfast could have been a lot better if more attention was paid to presentation. Aircon at breakfast room also need upgrading, would hate to have been there in high season.High points one of the best swimming beach in Koh samui, fantastic pool. had a great thai night on beach excellent food and value for money.All staff need training in English, very poor for standard of hotel. Would be a great hotel if management attended to maintenance a lot of cottages and hand rails need painting.Stay here only if you get a good deal because you wont get a better beach or pool.
3 out of 5
Recommended
for Couples
by Topper

This traveler left a rating score only Posted Apr 20, 2014 on Hotels.com