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Reviews of Crowne Plaza Chengdu Panda Garden, an IHG Hotel

5 out of 5
Crowne Plaza Chengdu Panda Garden, an IHG Hotel
Poly Park 198, 1980 S. Shu Long Blvd., Xindu District, Chengdu, Sichuan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 87 out of 139 reviews" "
Rating 8 - Good. 36 out of 139 reviews" "
Rating 6 - Okay. 13 out of 139 reviews" "
Rating 4 - Poor. 2 out of 139 reviews" "
Rating 2 - Terrible. 1 out of 139 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay
This was a fabulous hotel with a huge room and every amenity. Their free shuttle service to the pandas was excellent. We will always stay here when we are in Changdu!
Stayed 5 nights in Nov 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Oct 2019

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel for the Pandas.
The most convenient hotel to visit the Pandas. Our second visit. Shuttle bus is good.
Stayed 1 night in Sep 2019

10/10 Excellent

Jana, California

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star hotel with 5 star service! Everyone there helped make our visit special! Would recommend them to everyone and would definitely come back and stay again!
Stayed 8 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes! Stay here!!!
We stayed here on our first night of arrival into China. This hotel experience was EXCELLENT. Highly recommend without hesitation. Everything was perfect, and staff was well prepared to receive foreign visitors. Breakfast buffet was very fancy and included. There was a free and very convenient shuttle to the panda base in the morning only ten minutes away. We didn't stay for the day, but the grounds and pools seemed very nice, too.
Stayed 1 night in Jun 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for pandas
Facilities were great, close to panda research center, staff were very friendly and willing to help, but just need to be more aware of customer needs without being prompted. The organization of the sponsors’ tables for our conference could have been better, eg clearer instructions on what to expect before the conference. WiFi was also a bit slow.
Stayed 2 nights in May 2019

8/10 Good

Lou

Liked: Cleanliness, property conditions & facilities, room comfort
Good
Room great size, very comfy bed, great cable TV channels, lovely bathroom. A/C more of a fan so we couldn’t get it as cold as we would have liked for sleeping. Buffet breakfast was very good but food and drink in general was very expensive. You have to eat in their restaurants as there is nothing else around the hotel so you have to pay their prices. Food was good, especially the Chinese food. Outdoor pool closed and we weren’t told In advance. Indoor pool good. Main problem for us is that hotel is really far out of Chengdu, actually in the middle of nowhere. It’s close to the panda’s and they do provide a few free shuttle bus services. If you want to go out in the city at night you’ll need to get a taxi for half an hour which is about ¥100. There was happy hour at the bar but they don’t tell anyone this! We were told by another guest so then took advantage of the offers. The grounds are very attractive and nice to walk in.
Stayed 3 nights in Mar 2019

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the Pandas, far from the city center..
Overall, a great hotel. The staff was very helpful and friendly. If I only want to go to Chengdu to see the Pandas, i would stay here again since they are so close. However, if I also want to see the city, I wouldn’t as the hotel is so far from the city center and there is very limited public transportation. The breakfast had plenty of options, both Western and Chinese. The hotel is surrounded by a large residential area so there were a few small grocery stores and restaurants. There was a local market fairly close with fresh fruit and some street food. Beyond that, it required a didi or taxi for anything else.
Stayed 3 nights in Mar 2019

10/10 Excellent

IVY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Overall is good
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and the staff was awesome. the location of the hotel is a bit far from the downtown core of the city. This made taxis kind of expensive
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Everything was excellent customer service, rooms were awesome, people are the best
Stayed 2 nights in Jan 2019

10/10 Excellent

EDWARD, SAN FRANCISCO, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service wad great, with the exception of one induvial who did not like Americans. It was a long way away from the City Center, but quite. The way we like it. I would stay there again in a drop beat.
Stayed 7 nights in Nov 2018

10/10 Excellent

Sam, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay would definitely stay again. A but if a language barrier, but lovely staff
Stayed 2 nights in Nov 2018

6/10 Okay

Tom, Chicago

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful room, nice pool and sauna/steam room, truly 5-star. It is shocking that a crooked bell boy running his own side businesses is tolerated in such a place. I ordered a taxi at least 20 minutes ahead. There was no taxi. After another 15 minutes a buddy of the bell boy arrived in his car trying to charge me 4 times the meter rate. The reception personnel didn't see a problem and didn't help. Disgusting.
Stayed 1 night in Oct 2018

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with benefits.
Lovely hotel, good food, comfortable but two things are stand out - a) close to the Panda park with transport provided by the hotel and b) the local market - go across the major road and into a local market - good deals e.g. genuine Chinese tea set for £30 where could have paid hundreds elsewhere. Only found thanks to the position of the hotel which is great value with very helpful staff.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Would Happily Stay Again
Excellent hotel, clean and comfy. Spa was good. Has beautiful garden. Plenty of variety for breakfast. Restaurant food not the best however. Close to panda breeding centre.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, My only issue is with their travel desk. Need to be more informed
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Taleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

PEI-TSUNG

Liked: Cleanliness
Disliked: Staff & service, room comfort
Don't Book Unless Absolutely Have To...
I travel for work and always book for a King bed room. When I got to the hotel check-in at 11pm, I was given a two double-bed room. When inquiring for getting a King bed room, the staff said the only king bed available is an administrative suite which will cost me if I want it. Usually at other hotels I would have been upgraded to the King bed suite at no extra cost, since it's late and there is no point for the hotel to keep the room anyways. Even worse, when I refuse to pay to upgrade, the staff looked at me like I was a cheap-stick. They certainly do not wish to try satisfying customer, but only doing the most basics. When I check-out and asked for a taxi-cab to the subway station, they arranged a cab that intend to take me to the train station. I have never experienced such a chaos at a hotel anywhere. Certainly the worst hotel stay ever.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good for easy access to the Panda Base, but not ideal for repeated trips into the city.
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Relatively quiet hotel in a garden setting.
Quiet hotel set in gardens located 17km to north east of the city and within walking distance of Panda Research Base. Weddings are frequently held in the gardens using the hotel as a reception area. Breakfast had all the selections on offer to cater for most tastes including western cuisine. Good tasty danish tarts & donuts!! Mike, a member of the concierge staff, was very helpful and spoke very good English. The nearest subway station does require a bus and/or taxi ride to access. The hotel does have a courtesy bus to & from the nearest subway station (Zoo) and Panda Research Base but these are relatively infrequent running only 4-5 times a day.
Stayed 4 nights in Sep 2017

8/10 Good

ds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near Panda Research center.
The Hotel location make it easy for us to visit the Chengdu Panda Base. Also convenience tp visit other attractions.
Stayed 3 nights in Sep 2017
Response from Christy W on Sep 27, 2017
Dear guest, thank you very much for staying with us at Crowne Plaza Chengdu Panda Garden, and share your nice feedback! It's great to know that you've enjoyed a wonderful holiday with us as you liked our staff, rooms and service! Our shuttle bus to Chengdu Panda Base provides convenience to our guests. Thank you to the compliment again, and we will continue to improve our facilities and service! Hope to welcome you back soon!

10/10 Excellent

tiffany, taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 5 star hotel!
Excellent! True 5 star hotel! Comes with all the luxury of a 5 star hotel. Staff was friendly!
Stayed 1 night in Aug 2017
Response from Christy W on Aug 31, 2017
Dear Tiffany, Thank you for Choosing Chengdu Crowne Plaza Panda Garden, and share with us your nice feedback. It's our top goal to make every guests had wonderful staying experience at our hotel. Thanks again for your support and have a nice day!

10/10 Excellent

Paul R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top-notch
This is an excellent, resort-style property with wonderful features and amenities. It is in a very nice area in close proximity to the panda sanctuary. Do note that it is a long drive from the airport and central Chengdu. And it would be even better if the hotel bar was open later but that is just a minor quibble. Worth every dollar.
Stayed 2 nights in Aug 2017
Dear guest, Thank you for choosing Chengdu Crowne Plaza Panda garden, and share your precious feedback. It's our pleasure that you've spent a wonderful time with us. Without doubt, we're at the best location to stay if you're visiting Panda Sanctuary, and provide free shuttle bus service to go several places in Chengdu City upon reservation. We hope you still enjoyed at our lobby bar, and our beautiful hotel. We're looking forward to welcoming you back again!

6/10 Okay

Zhaoyang

Liked: Cleanliness, staff & service, property conditions & facilities
AirCon doesn't work well
Everything is great except the AC doesn't work well. The room AC control doesn't work on AC. No matter what temperature and the fan you set, the AC runs its own way: weak, room temperature, stuffy.
Stayed 1 night in Jul 2017
Dear guest, Thank you for choosing Chengdu Crowne Plaza Panda garden, and post us your feedback. I hereby to sincerely apologize for the inconvenience caused due to the AC issue. Your comment on this has been taken action by relevant department and we'll definitely improve on this to provide our guests better staying experience. Looking forward to welcoming you back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
good location to visit the Pandas! The hotel room is super large and comfortable! Didn't try the pool but it looks nice, hope stay there more
Stayed 1 night in Jun 2017
Dear guest, Thank you for choosing Chengdu Crowne Plaza Panda garden, and share your precious feedback. It's our pleasure to know you've spent a wonderful time with us. As you know, we're at the best location to stay if you're visiting Panda Sanctuary, and provide free shuttle bus service to go several places in Chengdu City upon reservation. We definitely welcoming you back to try out the pool, and you won't be disappointed. Once again, thank you for staying with us, and hope to see you in the near future.

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Convenient for pandas
New hotel in good condition. Convenient for visiting pandas. Make sure you arrive early at pandas to avoid crowds and see them while they are active. Concierge is not well organised and caused us almost to miss our flight, which was not appreciated. No apologies from hotel.

8/10 Good

m, hkg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
city centre
the hotel look nice n close to city centre is also very easy go to hotel the room size is big

10/10 Excellent

Coral

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, deserves all 5 stars
Really nice people, able to arrive late ( we arrived at 2am) free shuttle to the pandas

10/10 Excellent

kevin, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay to meet with the great pandas.
We booked two rooms for 3 nights, one for me and the other for my parents. This is our first stay at this hotel and the purpose of this trip is Vacation. A warm welcome by the hotel staff at check in, as I said, 'hello', they welcomed me back in my language which is English. They helped us with our luggage and introduced us to the corner suites on the Twentieth floor. To our surprise, a welcomed fruit basket is found in both of our suites. The entrance hall is huge, filled with pandas everywhere, even inside the rotating doors. There are all sizes, huge, large, medium, and small,. However, there are no live pandas inside the hotel, as they are only 10 minutes away from the, ' Chengdu Research Base of Giant Panda breeding' by the complementary shuttle from the hotel which leaves every hour and the return trip is provided upon request. Buffet breakfast is good, a mixer of westernized Chinese, Japanese, and American, attended all 3 days. There is also a small gift shop which sell souvenir pandas and candy. The friendly staff at the check in counter, the helpfulness of the bell people, who help us with our luggage, complementary shuttle service to/from the Chengdu research base, which made our stay in Chengdu a pleasant one, in that I give this hotel a full 5 out of 5.

10/10 Excellent

love it, R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent staff very helpful
They went above to arrenge my panda encounter . English is not as good but they are very helpful
my window view
They have the connection to do this

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Great value for the price! Very elegant hotel with lovely infinity pool, great food, and excellent service. All amenities included in room. WiFi was sporadic and VPN did not work however. Still enjoyed immensely.

10/10 Excellent

Anne-Catherin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

greg, hobart tasmania australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
panda heaven
lovely hotel lovely staff close to panda breeding base good breakfast distance from city and airport is a problem but hotel provides a shuttle bus service to panda base and city like most Chinese hotels catering for foreign guests staff need training on white wine service white wine on menu did not match white wine available ( happens in many Chinese 4+ stars and above) need to supply staff with shadow menu so they are not caught on the hop if you want proximity to pandas and a family friendly hotel this is the hotel for you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Panda Center
This hotel is a little out of the way but is situated in a beautiful park setting. The primary reason for this visit was to see the Panda Center so the location was perfect. We did visit the Chengdu city center which was congested and busy. We were happy to return to the tranquility of our hotel.

10/10 Excellent

Julie, York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, lovely hotel!
From the moment we approached the Crowne Plaza Panda Garden Hotel we were totally impressed with the décor and with the welcoming friendliness of staff. Public areas were spacious and clean with cuddly toy pandas displayed in the foyer, at the entrance and also climbing the bamboo in the restaurant! The room was clean, warm and comfortable and service was amazing right from the start to the finish of our stay. Breakfast was nice with a good selection of luke warm (would have been better if hot) and cold food. We really appreciated the hotel's free shuttle bus service to and from the nearby Chengdu Panda Base and Chengdu city centre. This is one of the nicest hotels we have stayed in and the service we received was sincerely the best. We hope to return to Chengdu one day and will definitely stay at the Panda Garden Hotel.

10/10 Excellent

Junyu, Chicgo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a great to stay there.

8/10 Good

Milinda, Larkspur, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we had stayed longer
We stayed here to visit the pandas. We only had one night, and I wish we'd stayed longer in order to see more of Chengdu. The bathtub was marvelous! The grounds were beautiful. The staff were very nice and spoke fairly good English, particularly Jenny and Loren (whose English was excellent). A few negatives: 1) The hotel is far from downtown, so we might have chosen a different place to stay to explore Chengdu's surroundings if we had more time. 2) Food choices are limited to the hotel restaurant; the surrounding neighborhood did not have any restaurants. The room service pizza was awful! Not as bad as ketchup and American cheese on a bagel (which we had in Xi'an!) but close. 3) The front desk staff were very picky about accepting US dollars for exchange; they would only take pristine bills. Thankfully, the hotel had an ATM and we were able to withdraw money from our US account. Also, they did not understand that we wanted two adjoining rooms (i.e. connected with a door, not just next to each other), but since it was just for one night we just separated the family with one parent and one kid in each room.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Forty minutes from airport.
Great stay. Nice hotel and great service. Breakfast buffet is satisfactory. Beware of taxi fare... the forty+ minute trip should cost RMB 120 but drivers will demand more (RMB 200 - 300). We paid RMB 200 for 2 trips to the hotel and RMB 150 for 2 trips from the hotel to the airport. We like this hotel and the hotel staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay and fantastic staff.
The staff made this stay GREAT. Marco, the front desk agent made us feel welcome and anticipated all our needs. The bell staff and concierge took great care of us. All of the hotel staff made a good effort to be friendly, helpful and communicate in English. The room was comfortable and up to standard and the buffet breakfast provided a good selection. We will be in Chengdu three times over the next three weeks and picked this hotel because it is near the Panda Station. The hotel is about 40 minutes by taxi fro the airport... taxis have meters but the driver demanded a premium (RMB 200 in our case versus the RMD 120 meter). Overall, we are happy we selected Crown Plaza Panda Garden.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice location and environment around hotel. 5 minutes from Panda park. Not too many things to do outside hotel. Bus drives you to downtown 4 times per day and pick you up at fix times

10/10 Excellent

David, Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Panda Visit
I would book this hotel again if ever I was to visit Chengdu a second time. Everything about it was amazing. We could not have asked for a better hotel. The one draw back was the on site main restaurant. We visited during the Lunar New Year and the only dinner buffet offered was the Chinese Hot pot which was expensive and not what we wanted to eat. Also many of the items on the a la carte menu were unavailable. Luckily there are nice restaurants near by that were great to eat at.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
This is a Google hotel, because is near of panda base, The hotel have a bus to panda base and centro of chengdu, it is free!!!! The room is so beatiful and crean,staff speak english

8/10 Good

Suezann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice hotel! Welcome drink was a nice touch. Loved the shampoo and conditioner in the rooms. The hotel was close to the panda base which is why we booked it but due to a recent illness you could not cuddle a panda so we tried a base that was an 1 1/2 away and they said it wa too hot out. Other than the panda base that looked like a tourist zoo everything was quite a drive away. The staff was nice and the breakfast was a huge buffet I many different foods.

6/10 Okay

Kate, Chicago

Liked: Cleanliness
Close to Panda Garden
The best thing about this hotel is the proximity to the Panda Garden.

10/10 Excellent

Kunal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location for the Panda Centre
This hotel is in possibly the best possible location IF you want to visit the Panda Breeding facility, however, it is quite far out of town if you want to visit the city centre, but they try to make up for this by having almost everything you might need in or around the hotel (e.g. Pools, Spa, Karaoke, Panda gift shop etc.) The hotel itself combines modern western and traditional Chinese styling very elegantly - lobby, breakfast area etc. are very nice and there is a good Chinese restaurant in the hotel which serves delicious (but very spicy) Sichuan food. Rooms themselves are luxurious and very comfortable and we were very happy with them and room service is also very reasonable in price. Staff were very helpful with providing information about our stay and getting to and from the Panda centre and also made sure we were not inconvenienced in any way, when there was a slight error in the booking that had gone through to them. The time to get to / from the airport was about 45mins in a taxi as there was never much traffic because the hotel is outside town (I'm assuming it's near the ring road). There is a free shuttle that goes to the Panda Centre (very quick) and to the city centre (didn't try this one).