Ratings based on 9 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
78% of guests recommend
4.6 Room cleanliness
3.3 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Business Travelers
by John from Australia

Great hotel for business

Posted May 24, 2014 on Hotels.com
There is nothing wrong with this hotel. The room is clean, bed comfortable, and bathroom adequate. There is no separate shower which could be a small issue for some but otherwise the room is great. The restaurant is good for business. Front desk is polite and helpful. Area wise it is a bit out of the way form shops but there is a lot of restaurant around.
4 out of 5
for Business Travelers
by Roundie from China

Good business stay

Posted Feb 22, 2014 on Hotels.com
Good hotel for business stay when you nede visit nearby industrial areas
5 out of 5
for Personal Event
by Adriana from New York

Staff is extremely helpful

Posted Oct 7, 2013 on Hotels.com
My friend and I had to purchase plane tickets to fly back to Shanghai, so they recommended we purchase them by phone. I was able to keep up with the lady on the phone fairly well up until we had to give her our names, which are not Chinese and difficult to spell on the phone. The staff at the front desk were extremely helpful and texted and emailed her both of our names and passport info, otherwise she would not have been able to make the reservation for us. In addition, they gave us excellent directions to the sigh-seeing places we wanted to go.
2 out of 5
for Business Travelers
by shawn from singapore

Double acceptance of payment

Posted Sep 18, 2013 on Hotels.com
I booked my room at this hotel through hotels.com, but when I went over to the reception for my check-in showing the print-out of my confirmation, they wanted another deposit of 5000 CNY which I think was ridiculous. Only after several conversations with the manager at the hotel was the issue resolved, and this itself took 2-3 days.
3 out of 5
by A verified traveler

Holiday Inn Century City East - added costs

Posted Aug 2, 2011 on Hotels.com
Even now the hotels.com description still lists "Airport Transportation (complimentary)" under "Services/View more services," and that is one reason we booked this hotel. We also purposely booked at a rate with "Full Breakfast". And we pre-paid extra for a third person in the room. Upon arrival, we did have to pay for the airport shuttle, double what we had paid elsewhere, but for a much shorter trip. We were additionally charged an exorbitant price for an extra bed, and found we were only being given one breakfast. Too many additional charges and for these prices, we expected more from the concierge, who was not able to help us with theater tickets and reluctantly gave us a map.
3 out of 5
by A verified traveler from xi'an, china

Nice but remote

Posted Mar 25, 2010
Nice hotel...clean, comfortable, attractive. Perhaps not the best location for someone wanting to see and experience the "real" Cheng Du, as the hotel is located in a new city development still being built ....basically a huge outdoor mall with 2 hotels and many name-brand boutiques. It was fine for a lay-over night, however, and the staff is quite friendly and helpful.
2 out of 5
by A verified traveler from Doylestown

disappointed service

Posted Sep 29, 2009 on Hotels.com
There was a traffic control starting at 7:00 AM in the morning when I was leaving for the airport. Only outbound traffic was allowed. The hotel did not notify its guests about this. When I accidently found it out the night before and asked the front desk to arrange a cab for me at 6:30 AM, the front desk spent a long time trying to sell me its limo service (300 RMB) instead of simply getting the cab (50 RMB) for me. I needed to escalate a simple request like this all the way to the manager on duty to get my cab.
3 out of 5
by A verified traveler from Larchmont

Good Hotel, Do not count on promissed options.

Posted Aug 30, 2009 on Hotels.com
Hotel was for a quick between overnight between flights. They advertized free Airport transportation service. I even called the 800 number to confirm and they did. At the airport no service available. Called hotel and they said they could send a car for 300 RMB and it would tale 45-60 minutes. The cab costs 45 RMB. At the hotel the manager on duty said they never provided this service. Called the 800 number and they said thery should. Needless to say I paid for a cab Both ways. Could have stayed at a better hotel if I had know. Restaurants at the east Century were horrible. The upscale Chinese had customers but no one to see at PM for a table. We walded to the West tower where the lobby restaurant was satisfactory. Hotel room was typical Holiday Inn with a minor upside for decor. Look elswhere if looking for a good hotel.
5 out of 5
by A verified traveler from Oakland, CA

great place, very impressed

Posted Jul 14, 2009
great hotel everyone was very nice and did their best to answer every question i had, a bit far from the main city but getting back (by taxi) is only around 20rmb so not too bad