Ratings based on 33 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby tc from uk
Great hotel close to riverPosted May 24, 2014
Very nice hotel, with good location next to river and new entertainment area. Short walk to metro station. Staff pleasant &helpful & assisted us to book sightseeing trips. Reasonable food options.
Recommendedby Deb from Wheaton, Illinois
Close to riverPosted Apr 18, 2014 on Hotels.com
This was the second shangri la hotel I stayed at in china. Both were very nice and were very helpful for western travelers.
for Everyoneby JIM from AUSTRALIA
EPITOMIZED EXCELLENCE!Posted Mar 25, 2014
Pros: MY WIFE AND I ENJOYED EVERYTHING ABOUT THIS HOTEL FROM THE PICK-UP AT THE AIRPORT BY THE HOTEL STAFF TO THE DROP-OFF UPON OUR DEPARTURE.
Cons: EVERYTHING BRINKS ON PERFECTION!
Location: THE PANDA RESERVE, LESHAN AND THE WATER IRRIGATION PROJECT.
OUR EXPERIENCE AT THE SHANGRI-LA, CHENGDU, HAS BEEN NOTHING SHORT OF EXCEPTIONAL OR OUTSTANDING!
for Business Travelersby M. MacKay from Maine
Great Location, Extremely ComfortablePosted Nov 17, 2013 on Hotels.com
The Shangri-la's location could not be better: just around the corner from the famous nightclub street and just across the river (with a convenient footbridge) from the live music bars and restaurants. This was my last hotel on a two-week trip, and I was happy to pay a premium for an extremely comfortable bed (by Western standards) and a delicious breakfast (Chinese and Western both available and both very good). The staff speak good English and helped in a number of ways, from changing money to hailing cabs.
for Everyoneby Amelia from Singapore
Posted Nov 9, 2013
for Business Travelersby Business Traveller from UK
Posted Nov 2, 2013 on Hotels.com
Overall a pleasant experience
for Business Travelersby Ilze from Canada
Great stayPosted Oct 26, 2013 on Hotels.com
The only comment I have is that the restaurants and coffee were way to expensive. We paid $40 for two coffees- not even a specialty coffee- just plain perked coffee. Meals were the same thing. The porters and bell boys were extremely helpful in getting cabs.
for Everyoneby keren
Nice hotel, loved the locationPosted Sep 26, 2013
Should check if upgrade to the horizon club is not cheaper then breakfast...
for Everyoneby Tony from Penang, Malaysia
Great 5 Star HotelPosted Jul 22, 2013
Pros: Great presentation, clean, quiet, and very comfortable rooms
Location: Great - right on the river and near plenty of restaurants and bars
This is a great hotel and I will cerrtainly use it again when I visit Chengdu. It has a high standard of finishes and very well located. The rooms were very quiet and comfortable with free wifi. My only two minor issues was that the creamer powder in the minbar was never replaced the five days I stayed there and in the Chinese Restaurant off the lobby (Shang Palace from memory) a number of the foods and wines listed were not available - it was embarrasing having to re-order in front of guests several times as staff did not know what was not available when orders were taken.
for Familiesby Krishnan from Singapore
Fantastic servicePosted Jun 1, 2013 on Hotels.com