Ratings based on 27 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby Amelia from Singapore
Posted Nov 9, 2013
for Everyoneby keren
Nice hotel, loved the locationPosted Sep 26, 2013
Should check if upgrade to the horizon club is not cheaper then breakfast...
for Everyoneby Tony from Penang, Malaysia
Great 5 Star HotelPosted Jul 22, 2013
Pros: Great presentation, clean, quiet, and very comfortable rooms
Location: Great - right on the river and near plenty of restaurants and bars
This is a great hotel and I will cerrtainly use it again when I visit Chengdu. It has a high standard of finishes and very well located. The rooms were very quiet and comfortable with free wifi. My only two minor issues was that the creamer powder in the minbar was never replaced the five days I stayed there and in the Chinese Restaurant off the lobby (Shang Palace from memory) a number of the foods and wines listed were not available - it was embarrasing having to re-order in front of guests several times as staff did not know what was not available when orders were taken.
for Familiesby Krishnan from Singapore
Fantastic servicePosted Jun 1, 2013 on Hotels.com
for Familiesby A verified traveler from breukelen, holland
Great and not so greatPosted May 31, 2013
Pros: swimming pool and exercise facilities
Cons: banging in the hallways and waiting for service
Location: the best
Endless hammering in the hallway was irritating. Went to the Starbucks to escape the noise. Waited to check out, and waited twenty minutes for someone to come to my room to bring luggage downstairs. Swimming pool is great and exercise room is great, my main reason to stay instead of very reasonable alternatives nearby: large, uncrowded, soft music in the swimming pool, headphones for TV or music provided for exercise room. Still, overall it is not a five star experience.
for Familiesby Robyn from Australia
Best hotel by farPosted May 20, 2013 on Hotels.com
What an absolute treat it was staying at the Shrangri-La.. We had a river view room with amazing views. The hotel was beautifully decorated, it was clean and in good repair. Staff were absolutely amazing, from the moment we walked through the doors til the time we left, the staff bent over backwards to make our stay a memorable one. All the staff that we spoke with spoke and understood English. The concierge was amazing, he helped us in so many ways. Overall if your looking for a hotel in Chengdu don't look any further. Best hotel I've stayed at.....
for Familiesby Don Draper from New York City
Good choice for ChengduPosted May 2, 2013 on Hotels.com
The hotel is enormous and it's always bustling in the lobby. We had dinner at one of the hotel restaurants, Shang Palace, and enjoyed it very much. Also, the breakfast we had in hotel was the best we had during a 2 week China vacation. The service is excellent, though the bed was firmer than I prefer.
for Getaway With Friendsby Rune
Almost perfectPosted Mar 10, 2013 on Hotels.com
We had an almost perfect stay. We opted for the upgrade to the Horizon room but once in the room, they didn't have beds for all 3 of us as promised. They showed in a separate bed making the room really crowded. At check-out they charged a 15 percent service in addition to the upgrade price. This was not okay and after a little debate with the manager they removed it. Too bad, everything else was wonderfull. Location, view, staff (really wonderful!) and value for money was amazing.
for Business Travelersby Daniel
Posted Feb 26, 2013 on Hotels.com
for Business Travelersby A verified traveler
Posted Dec 20, 2012 on Hotels.com