Ratings based on 34 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Good Walking Hotel

Posted May 22, 2015
Pros: Comfortable bed and a really nice bathroom; it seemed to be brand new and very high quality.
The Sheraton is in the heart of Chengdu and central to a number of tourist sights such as temples, a monastery, the main shopping district, Wide and Narrow Alley, Mao and museums, all within a 15 minute walk. Bank of China is north ten or fifteen minutes, convenient for changing USD. Fruit stands and noodle joints are everywhere. BTW taxis are very inexpensive. Most everyone seems happy and friendly, not only staff but the man on the street as well. Careful, though, streets run north-south right around the hotel but soon go at a 45 degree angle, which can get tricky; if your a walker bring a cheap compass and grab a map.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Göteborg

Funktionellt affärshotell

Posted Apr 13, 2015
Cons: Personalens engelska är inte precis på toppnivå. Kravet på deposition ca 5000 Y ovanpå ett förbetalt rumspris på 2800 kr borde kommuniceras tydligare.
Location: Nära till metrostation. Det finns en trevlig kött- och grönsaksmarknad i kvarteret.
Väl fungerande och allmänt mycket bra hotell - i första hand för affärsresenärer, men genom att det ligger bra i förhållande till kommunikationer (både i förhållande till flygplatsen och när det gäller närhet till metrosystemet) passar det för alla grupper av besökare.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom singapore

Good

Posted Apr 9, 2015
Fantastic stay! Nice hotel, convinent location, lovely stay
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Convenient hotel in city center

Posted Mar 21, 2015
Staff was excellent. Wonderful experience. Doorman gave me an umbrella when it looked like rain, waitress signed me up for 20 % discount, close to subway and easy to catch taxi. Loved my time in Chengdu.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

まあまあ

Posted Feb 14, 2015 on Hotels.com
多少、部屋の設備が古いと感じますが、悪くはありません
5 out of 5
Recommended
for Business Travelers
by chee sanfrom Kuantan, Malaysia

I-Quality Chengdu Sheraton

Posted Feb 10, 2015 on Hotels.com
Great overall, some ingress of outdoor fumes causes some discomfort when i was at the desk to work on my laptop.
1 out of 5
by A verified travelerfrom Shanghai, China

A hotel with poor training and management

Posted Dec 10, 2014
Pros: Location.
Cons: A overhaul of training and management.
Location: There are plenty of things to do and places to visit nearby.
Upon checking out, I was asking for an invoice for my stay and the hotel staff would not provide me one. They claimed that I paid my stay through expedia.com, and I should get my invoice through expedia.com. After about 15 minutes discussion, a manager at the hotel finally agreed to talk to expedia.com to resolve the issue. However, two weeks went by, and I have not heard anything back from the hotel yet. I called Starwood Hotels & Resorts Worldwide headquarter in the U.S. to ask for help. A agent at the headquarter tried to call the hotel to explain the situation, and the hotel could not respond properly due to lack of understanding in English. The agent had to send an e-mail to the hotel, and I am still waiting for an answer after more than two weeks. What I have observed is that although the facility is modern, the staff members lack the proper training and attitude to help the hotel guests for any problem. They seem to care about the problems described to them in a training menu, not any issue that they encounter in the real world. This type of behavor ultimately comes from the hotel's poor management. I am very disappointed.
5 out of 5
Recommended
for Getaway With Friends
by Jo-Linfrom Taiwan

Good

Posted Oct 29, 2014 on Hotels.com
入住期間隔壁的體育館有演唱會,即使入住的樓層為高樓層,多少還是能夠聽到外面嘈雜的聲音。除此之外,一切都很不錯!
5 out of 5
Recommended
for Couples
by KENNETHfrom Australia

Great service

Posted Oct 10, 2014 on Hotels.com
Enjoyed the breakfast, great range of food. They even gave my wife a complimentary birthday cake for her birthday.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Great location

Posted Oct 10, 2014 on Hotels.com
Staff were all very friendly, spoke English. Great shopping at Tianfu Square, about 20 minutes walk from hotel.