Ratings based on 34 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Los Angeles
Good Walking HotelPosted May 22, 2015
Pros: Comfortable bed and a really nice bathroom; it seemed to be brand new and very high quality.
The Sheraton is in the heart of Chengdu and central to a number of tourist sights such as temples, a monastery, the main shopping district, Wide and Narrow Alley, Mao and museums, all within a 15 minute walk. Bank of China is north ten or fifteen minutes, convenient for changing USD. Fruit stands and noodle joints are everywhere. BTW taxis are very inexpensive. Most everyone seems happy and friendly, not only staff but the man on the street as well. Careful, though, streets run north-south right around the hotel but soon go at a 45 degree angle, which can get tricky; if your a walker bring a cheap compass and grab a map.
for Everyoneby A verified traveler from Göteborg
Funktionellt affärshotellPosted Apr 13, 2015
Cons: Personalens engelska är inte precis på toppnivå. Kravet på deposition ca 5000 Y ovanpå ett förbetalt rumspris på 2800 kr borde kommuniceras tydligare.
Location: Nära till metrostation. Det finns en trevlig kött- och grönsaksmarknad i kvarteret.
Väl fungerande och allmänt mycket bra hotell - i första hand för affärsresenärer, men genom att det ligger bra i förhållande till kommunikationer (både i förhållande till flygplatsen och när det gäller närhet till metrosystemet) passar det för alla grupper av besökare.
for Everyoneby A verified traveler from singapore
GoodPosted Apr 9, 2015
Fantastic stay! Nice hotel, convinent location, lovely stay
for Everyoneby A verified traveler from Michigan
Convenient hotel in city centerPosted Mar 21, 2015
Staff was excellent. Wonderful experience. Doorman gave me an umbrella when it looked like rain, waitress signed me up for 20 % discount, close to subway and easy to catch taxi. Loved my time in Chengdu.
for Business Travelersby A verified traveler
まあまあPosted Feb 14, 2015 on Hotels
for Business Travelersby chee san from Kuantan, Malaysia
I-Quality Chengdu SheratonPosted Feb 10, 2015 on Hotels
Great overall, some ingress of outdoor fumes causes some discomfort when i was at the desk to work on my laptop.
by A verified traveler from Shanghai, China
A hotel with poor training and managementPosted Dec 10, 2014
Cons: A overhaul of training and management.
Location: There are plenty of things to do and places to visit nearby.
Upon checking out, I was asking for an invoice for my stay and the hotel staff would not provide me one. They claimed that I paid my stay through expedia.com, and I should get my invoice through expedia.com. After about 15 minutes discussion, a manager at the hotel finally agreed to talk to expedia.com to resolve the issue. However, two weeks went by, and I have not heard anything back from the hotel yet. I called Starwood Hotels & Resorts Worldwide headquarter in the U.S. to ask for help. A agent at the headquarter tried to call the hotel to explain the situation, and the hotel could not respond properly due to lack of understanding in English. The agent had to send an e-mail to the hotel, and I am still waiting for an answer after more than two weeks. What I have observed is that although the facility is modern, the staff members lack the proper training and attitude to help the hotel guests for any problem. They seem to care about the problems described to them in a training menu, not any issue that they encounter in the real world. This type of behavor ultimately comes from the hotel's poor management. I am very disappointed.
for Getaway With Friendsby Jo-Lin from Taiwan
GoodPosted Oct 29, 2014 on Hotels
for Couplesby KENNETH from Australia
Great servicePosted Oct 10, 2014 on Hotels
Enjoyed the breakfast, great range of food. They even gave my wife a complimentary birthday cake for her birthday.
for Getaway With Friendsby A verified traveler
Great locationPosted Oct 10, 2014 on Hotels
Staff were all very friendly, spoke English. Great shopping at Tianfu Square, about 20 minutes walk from hotel.