Ratings based on 24 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
good location, comfortable hotel.Posted Apr 13, 2014
Cons: hot tub/jacuzzi
staff is helpful and speak english (little). breakfast was very good and lots of options including vegetarian. only negative thing would be its so called spa facilities. hot tub doesn't have bubbles and is not hot. its cold water in a hole. swimming pool has only one depth through (2m) so kids cannot use the pool.
for Business Travelersby Kris from Toronto
Fine for businessPosted Nov 22, 2013 on Hotels.com
It was kind of pricey for China but the stay was fine.
for Business Travelersby BW from Boulder
Great room and food, best in the cityPosted Nov 14, 2013 on Hotels.com
It was excellent. I traveled to this city a lot of times past 2 years and each time i stayed in different hotel. This is the only on that i thought I would stay again.
Recommendedby Brian from Co
One of the best I have seen in the cityPosted Nov 14, 2013 on Hotels.com
very good. great room, great service, great food.
for Everyoneby Tony from Colorado Springs, CO
Excellent Hotel:Posted Nov 11, 2013
Pros: All the accomodations the hotel provides
Cons: Customer relations
Location: Love the location
i have booked this this hotel twice in the past two years, and I can truly say that I love the location, and how tidy this hotel is. Although the hotel advertise an internet service in each room is not true. The management has discontinued this service. but they do provide access to the internet on the second floor. One thing that I would like to mention, is that it was quite difficult to get a taxi, the hotel should improve this service to all that stay at this hotel. The hotel management, and there customer services could improve, and welcome each and every customer with a more personnel greeting. Overall I have enjoyed my stay at the Sofitel , and I would recommend this hotel to any one that travels to Chengdu. Sincerely, Anthony Vigil
for Business Travelersby A verified traveler from Montreal
Best Sofitel so far...Posted Jul 26, 2013 on Hotels.com
A marvellously well-run hotel - the Sofitel in Chengdu manages to hit all the right notes for both business travellers and tourists, largely because the staff have been trained impeccably and the quality of the service is uniformly high. My colleagues and I have been traveling around China for over a month now, and I can attest to the fact that the Sofitel in Chengdu has exceeded in service all the other places we've stayed - including two other 5 star hotels in Beijing. Even in the case of a difficult misunderstanding over a billing issue - the hotel desk staff were patient, polite and helpful - making things right with the minimum of fuss and the maximum of grace. I cannot recommend this hotel more highly.
Posted Jul 20, 2013 on Hotels.com
for Business Travelersby Joy from NJ
perfect stay!!Posted Jun 21, 2013 on Hotels.com
The place is extravagant! I loved everything about my stay!
for Business Travelersby A verified traveler
Posted Mar 20, 2013 on Hotels.com
for Business Travelersby Robert C
Chengdu HotelPosted Feb 25, 2013 on Hotels.com
Excellent from the moment I walked in the door. Staff was extremely gracious. Room was exceptionally spacious. Laundry was done quickly. Food in restaurant was delicious. Would recommend this hotel to anyone staying in Chengdu.