Ratings based on 20 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby Tony from Colorado Springs, CO
Excellent Hotel:Posted Nov 11, 2013
Pros: All the accomodations the hotel provides
Cons: Customer relations
Location: Love the location
i have booked this this hotel twice in the past two years, and I can truly say that I love the location, and how tidy this hotel is. Although the hotel advertise an internet service in each room is not true. The management has discontinued this service. but they do provide access to the internet on the second floor. One thing that I would like to mention, is that it was quite difficult to get a taxi, the hotel should improve this service to all that stay at this hotel. The hotel management, and there customer services could improve, and welcome each and every customer with a more personnel greeting. Overall I have enjoyed my stay at the Sofitel , and I would recommend this hotel to any one that travels to Chengdu. Sincerely, Anthony Vigil
for Business Travelersby A verified traveler from Montreal
Best Sofitel so far...Posted Jul 26, 2013 on Hotels.com
A marvellously well-run hotel - the Sofitel in Chengdu manages to hit all the right notes for both business travellers and tourists, largely because the staff have been trained impeccably and the quality of the service is uniformly high. My colleagues and I have been traveling around China for over a month now, and I can attest to the fact that the Sofitel in Chengdu has exceeded in service all the other places we've stayed - including two other 5 star hotels in Beijing. Even in the case of a difficult misunderstanding over a billing issue - the hotel desk staff were patient, polite and helpful - making things right with the minimum of fuss and the maximum of grace. I cannot recommend this hotel more highly.
Posted Jul 20, 2013 on Hotels.com
for Business Travelersby Joy from NJ
perfect stay!!Posted Jun 21, 2013 on Hotels.com
The place is extravagant! I loved everything about my stay!
for Business Travelersby A verified traveler
Posted Mar 20, 2013 on Hotels.com
for Business Travelersby Robert C
Chengdu HotelPosted Feb 25, 2013 on Hotels.com
Excellent from the moment I walked in the door. Staff was extremely gracious. Room was exceptionally spacious. Laundry was done quickly. Food in restaurant was delicious. Would recommend this hotel to anyone staying in Chengdu.
for Getaway With Friendsby A verified traveler
Originally assigned room appallingPosted Jan 31, 2013 on Hotels.com
We were given a room that they said was an upgrade and which was on the club floor. When we opened the door to the room we couldn't believe our eyes. The carpet and sofas were dirty. Part of the bedding was strewn on the floor. Pillows were on the counter beside the bathroom. Sheets were on a chair. After we called to complain we got a nice room but by then we were already scarred by our first impression. They didn't offer us anything else which would've probably been standard for any other hotel given the condition of the room they first gave us.
for Everyoneby A verified traveler
Subtract 2 from Star Rating - 3 at a bestPosted Dec 26, 2012
Not what you would expect from a 5 star hotel. Cleanliness not acceptable. Incompentent staff.
for Business Travelersby david
room typesPosted Oct 28, 2012 on Hotels.com
I booked a room with a queen bed, but when I arrived at the hotel the reception said the hotel was overbooked and I would be given a twin room. They seemed to think it was all a bit of a joke. But had a really wanted a queen room, I would have been very annoyed and dissapointed that Hotels.com room type bookings mean little,
for Couplesby A verified traveler
Wonderful location and hotel!Posted Oct 18, 2012 on Hotels.com
I booked a 4 night stay at this hotel through Hotels.ca and ended up staying another night. The hotel upgraded my room for me at no charge and I had a suite so that was quite pleasing from the start. The room was lovely, clean and huge... more suited to the Western style hotel you would expect from Sofitel. The location was great... a short walk to shopping and if you enjoy an evening stroll or a morning run like I do then the river walkway is well lit at 6am and you can either jog or walk for km's and not lose your way back... just stay to the river. This is a full service hotel with all the amenities one could ask for and more. Also, at about half the price of other well know name hotels but you don't see a drop in quality or service by staying at this hotel.