Ratings based on 87 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Milano

Ottimo albergo in centro a Chennai

Posted Mar 27, 2015
Pros: Hotel moderno, pulito ed arredato con gusto. Personale estremamente cortese
Ottimo albergo con personale estremamente cortese e disponibile. Il mio è stato un soggiorno di lavoro ed hi chiesto all'albergo di procurarmi un macchina con autista per un trasferimento in una città vicina. Il viaggio di andata è durato più del previsto perchè, in prossimità della destinazione, l'autista si è fermato ripetutamente per chiedere indicazioni. E' anche stato necessario pagare una tassa locale di 3500 INR perchè l'auto noleggiata non aveva il permesso di uschire dallo stato ed una multa di 1000 INR perchè la macchina era sprovvista del certificato anti inquinamento. Al rientro in Hotel ho illustrato il problema ed il manager di turno si è fatto carico di discuterlo direttanmente con la società di noleggio. La mattina seguente mi hanno restituito in contanti le 1000 rupie della multa ed applicato uno sconto del 20% sulla tariffa concordata. Due giorni dopo la partenza ho ricevuto una mail di scuse dal direttore dell'albergo con l'informazione che mi avrebbero riaccreditato sull carta di credito un ulteriore 30% di sconto sulla tariffa di noleggio. Ho apprezzato moltissimo questo gesto, non tanto per l'importo ma per la correttezza e la serietà della direzione dell'albergo, visto che ormai avevo pagato ed accettato il conto che mi avevano presentato. Tornerò certamente in questo albergo per il mio prossimo soggiorno a Chennai.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent visit

Posted Mar 1, 2015
Cons: front desk lacked a bit of clarity but made good efforts
Great hotel, great breakfast buffet, new hotel, nice facilities, spacious comfortable room
2 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

NICE HOTEL; DODGY PRACTICES; POOR SERVICE RECOVERY

Posted Feb 18, 2015
Pros: It is attractive as detailed above.
Cons: Don't try to scalp the customers.
This is a nice hotel; pleasing lobby, great breakfast; lovely rooftop restaurant; clean, comfortable rooms; friendly staff. HOWEVER: we encountered two examples of dubious practice. The first is that, on asking that a taxi be ordered, we discovered that the staff are constrained to use a particular hie firm at silly rates. They would have charged us OVER SIX TIMES what we had to pay when we got another cab. Secondly, the rooftop restaurant allegedly only has high mark-up imported gin. We specifically asked for singles, were charged for doubles and, despite bringing it to the management's attention (front desk, duty manager, restaurant manager) in the hotel and subsequently through an exchange of e-mails, the hotel has not seen fit to correct the error. Once taxes and charges have been added the difference is just enough to be irritating. Our son, who lives in Chennai, has heard similar tales from others so the mistake may not be entirely unintended.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice boutique hotel with great rooms

Posted Feb 13, 2015
Very friendly staff, great breakfast buffet, clean and spacious rooms in a quiet part of Chennai.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent choice in Chennai

Posted Feb 2, 2015
Incredibly helpful staff who went out of their way to help me.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minnesota

Great hotel, great food

Posted Jan 19, 2015
Loved this hotel! Food is great!! We had stayed at several hotels at different places during our vacation, but this hotel had salads that were unavailable elsewhere, including Le Meridien. We will go there again. Service is great! Highly recommend it.
4 out of 5
Recommended
for Families
by Madhavifrom Bangalore

19th stay...& will return again !!

Posted Dec 31, 2014 on Hotels.com
Its our 19th visit this time to the Raintree hotel. This time as always was a very pleasant experience. The renovations have been completed & the place has a very updated & swanky look! The rooms have been spruced up & the plumbing fixed. One thing that I miss in the rooms is the dresser drawers as it used to serve as storage for small items in our luggage. Overall very happy with the service, the breakfast spread & the efficiency of the staff.
5 out of 5
Recommended
for Couples
by Milesfrom New Yorl

Raintree Hotel - A fine experience

Posted Dec 20, 2014 on Hotels.com
A fine first-class hotel. Everything was perfect except the charges for hotel transportation which was way out of line with other hotels my friends were staying at.
5 out of 5
Recommended
for Everyone
by A verified traveler

Rustig en fantastisch hotel

Posted Dec 11, 2014
Alles is heel fijn verzorgd. Ontbijt is fantastisch. De warme ontbijtgerechten worden op kleine schaal aangeboden zodat deze niet te lang op de warme platen worden gehouden. Er staan ook 2 supervisors die nog alles in oog houden.
4 out of 5
Recommended
for Personal Event
by Soniafrom New Delhi

Will return here for sure!

Posted Nov 29, 2014 on Hotels.com
A very pleasant hotel with good staff and a great attitude.