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Reviews of ēRYA by SURIA Cherating

3 out of 5
ēRYA by SURIA Cherating
Km 32.5 Jalan Kuantan/Kemaman, Cherating, Pahang

Reviews

6.6
Rating 10 - Excellent. 19 out of 150 reviews" "
Rating 8 - Good. 45 out of 150 reviews" "
Rating 6 - Okay. 53 out of 150 reviews" "
Rating 4 - Poor. 22 out of 150 reviews" "
Rating 2 - Terrible. 11 out of 150 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water Leaking
Stayed 2 nights in Sep 2023

4/10 Poor

Gui

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unless you have no choice
1. Out-dated facilities and conditions, can you image the room telephone c/w no cable? 2. Poor front desk servives, their even can't answer what time is breakfast start. 3. Just serve very basic local Malay food for BREAKFAST, BUT no Nasi lemak!!
Stayed 2 nights in Apr 2022

8/10 Good

ABDUL

Stayed 1 night in Mar 2022

4/10 Poor

Rozeha

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room is dirty. There are stains on the blankets and pillows. There is no hair dryer provided. The unpacked soap from previous guest is still there in the room. Quite disappointed.
Stayed 1 night in Mar 2022

8/10 Good

Md Nasron

Stayed 1 night in Feb 2022

8/10 Good

Verified traveler

Stayed 1 night in Oct 2020

10/10 Excellent

Nurulhuda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sevis tip top
penginapan yang berbaloi dengan harga..
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Check in process is very long. Only 3 team member were there during arrival at 330pm. About 7-10 guests flocking the counter. No line! Please invest in cordon rope. It doesn’t cost a bomb. Take more than half an hour to check in. Was given a wrong room. Booked suite but given terrace room. Another half an hour to wait for the room to be ready. Property condition is bad. Tile chips are here and there. Safety issues here with family and kids running around. Breakfast offering is ok. Room towels are not allowed at swimming pool. But no pool towel either or perhaps not enough. Team members are no where to be seen except at front office, f&b outlet and room floor. Looks like they have less than 20 team member running the hotel. Room size is huge. Cleanliness are acceptable despite cockroaches found mainly in bathroom. What sells this hotel is the location; near to beach. If you are on budget than this hotel is fine. If you are looking for something to talk about at office about your last vacation and stays here, better not. Anyway, served as quick gateway with budget constraint
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 1 night in May 2019
Response from ēRYAbySuria team on May 24, 2019
Dear our value guest, Thank you for spending your time to write us a review and for your supportive comments. Nothing makes us happier than reading comments from a satisfied guest. On behalf of the ēRYAbySURIA Cherating resorts team, we would like to express our highest gratitude for your positive feedback. We are happy to know that every aspect of our hotel has been of service to you and how you enjoyed all of the comforts we provide. It is our responsibility to ensure that each and every guest enjoys their stay at the ēRYAbySURIA hotel to the fullest. Your compliments are highly appreciated and we look forward to welcoming you in the future. Hope we can see you again soon! Kind Regards and Take Care, Our Team From ēRYAbySuria Cherating

2/10 Terrible

ayub

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty..pay for 3 adult but room only for 2 adult..dirty
Stayed 2 nights in Nov 2018
Response from eryabysuria on Nov 8, 2018
Dear Mr Ayub, Thank you very much for taking time to share your feedback about our resort on Expedia .com as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and good service hotel.... Also nice place for company family day
Stayed 1 night in Nov 2018
Response from eryabysuria on Nov 8, 2018
Dear Mrs / Mr, Thank you for spending your time to write us a review and for your supportive comments. We are especially delighted to hear about your perfect experience with our facilities and enjoyed all of the comforts we provide. On behalf of eRYA by Suria Cherating Beach Resort team, we would like to express our highest gratitude for your compliments. Hope we can see you again soon! Kind regards. eRYA by Suria Cherating Beach Resort

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2018
Response from eryabysuria on Oct 5, 2018
Dear Mr/ Mrs, Thank you for sharing your positive feedback following your stay at eRYA by Suria Cherating Beach Resort. Having you was a pleasure and we are delighted you enjoyed your stay. On behalf, of all team members at eRYA by Suria Cherating Beach Resort, we hope will see again in the future ! Thank you : eRYA by Suria Cherating Beach Resort

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Sep 2018
Response from eryabysuria on Sep 27, 2018
Dear Mr/ Mrs, Thank you for sharing your positive feedback following your stay at eRYA by Suria Cherating Beach Resort. Having you was a pleasure and we are delighted you enjoyed your stay. On behalf, of all team members at eRYA by Suria Cherating Beach Resort, we hope will see again in the future ! Thank you : eRYA by Suria Cherating Beach Resort

8/10 Good

Azizah

Liked: Cleanliness, staff & service
A little gem
Stayed 1 night in Aug 2018
Response from eRYA on Aug 19, 2018
Dear Sir/Madam, Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

8/10 Good

Nurul Ashikin

Liked: Property conditions & facilities, room comfort
Room was ok. Would be great if bathroom is cleaned on walls and shower door. Breakfast was so so
Stayed 1 night in Jul 2018
Response from eryabysuria on Aug 1, 2018
Dear Madam Nurul Ashikin, Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

6/10 Okay

Adrian

Disliked: Property conditions & facilities
Good but requires a revamp
The hotel is dated, rooms were outdated and requires lots of updating. The room was generally clean. Breakfast was terrible, lack of variety and wasnt appetizing. Also there was an event going on and the singers shouting at the top of their voice till 11.30pm. Affecting our sleep. Management should stop them at 10pm. The phone was not even connected so unable to call them.
Stayed 1 night in Jul 2018
Response from eryabysuria on Jul 24, 2018
Dear Sir Adrian, Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

8/10 Good

ana, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and view
Nice hotel, room and beach..clean..very good staff...
Stayed 1 night in Jun 2018
Response from eryabysuria on Jul 6, 2018
Dear Madam Ana, Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

8/10 Good

Zulkifli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from eryabysuria on Jun 26, 2018
Dear Sir Zulkifli, Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

8/10 Good

AMIRUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from eryabysuria on Jun 21, 2018
Dear Sir Amirul, Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

8/10 Good

Janet

Liked: Cleanliness
Stayed 1 night in Jun 2018
Response from eRYA on Jun 18, 2018
Dear Sir/Madam, Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Feel outside boutique hotel around more better than this.
Stayed 1 night in Jun 2018
Response from eRYA on Jun 17, 2018
Dear Sir/Madam, Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

8/10 Good

Ahmad Mustapha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just nice
room was ok.. food need to be improve.. then staff was good and friendly.. orverall just nice..
Stayed 1 night in Jun 2018
Response from eRYA on Jun 17, 2018
Dear Mr Ahmad Mustapha, Thank you very much for taking time to share your feedback about our resort on expedia.com as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

6/10 Okay

zainal, KL

Disliked: Cleanliness, room comfort
Nice view from the restaurants
The bed is too soft,tv old and no programme.Toilet needs to be upgraded
Stayed 1 night in Jun 2018
Response from eryabysuria on Jun 14, 2018
Dear Sir Zainal, Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

10/10 Excellent

Ma Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb
The staff are superb they are excellently nice. Even if the hotel is quit old, management was able to maintain the cleanliness. Rooms are great we stayed at the ground floor beach front. It was superb. We really enjoy or stay .
Stayed 1 night in May 2018
Response from FILZAH on May 16, 2018
Dear Madam Ma Fatima, Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

6/10 Okay

Verified traveler

Liked: Staff & service
Nice resort...near to the beach...pool also ok...breafast ok...
Stayed 1 night in May 2018
Response from Azmi on May 10, 2018
Assalam Dear Mr / Madam Thank you very much for taking time to share your feedback about out resort on Expedia.com as it will truly assist us in our continuous effort to improve our service, in order to provide our guest with the best moment on holyday. It concerns us greatly to read your comment with regards to your experience at our resort recently We hope next time , you will choosing our resort as your vacation place, thank you, sincerely eRYAbySURIA, Cherating.

6/10 Okay

Verified traveler

Old school hotel with nice beachfront
Acceptable condition with: 1. spacious room 2. nice beach during low tide, clear water too breakfast very simple, but ok.
Stayed 2 nights in Apr 2018
Response from eryabysuria on May 8, 2018
Dear Sir/Madam, Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

10/10 Excellent

Liyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will come again.I love the beach.
Response from Azmi on May 6, 2018
Dear miss liyana , Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

6/10 Okay

JAAFAR

Disliked: Cleanliness
Response from eryabysuria on May 4, 2018
Dear SIR , (EXPEDIA) Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

6/10 Okay

JAMAYAH

Need improvement on the furnishing
Old furniture but the staffs I could say they are friendly..
Response from azmi on Apr 27, 2018
Dear Miss Jamayah . Thank you very much for taking time to share your feedback about out resort on Expedia. as it will truly assist us in our continuous effort to improve our service, in order to provide our guest with the best moment on holyday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret at that we have failed to meet your expectations. We hope next times , you will choosing our resort as your vacation place, thank you, sincerely eRYAbySURIA, Cherating.

4/10 Poor

Danny, selangor

Disliked: Cleanliness
Hotel review
We found the hotel to be pleasant and nice to stay at.. the room had a good sea view. The beach was quiet which was great as we could spend some quality and peaceful time there.. however, breakfast was bad-some of the food and drinks served were bland and had no taste. The bathroom cleanliness could do with some help.. in addition, the karoke session should be done indoors.. currently outdoors, it was disturbing the occupants as the sound was very loud...
Stayed 2 nights in Apr 2018
Response from Azmi on Apr 24, 2018
Dear Miss Dhania . Thank you very much for taking time to share your feedback about out resort on Expedia as it will truly assist us in our continuous effort to improve our service, in order to provide our guest with the best moment on holyday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret at that we have failed to meet your expectations. I have taken the issues up with Head of Department and will ensure that follow-up is taken. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. We hope next time , you will choosing our resort as your vacation place, thank you, sincerely eRYAbySURIA, Cherating.

4/10 Poor

SUHAIDI

Disliked: Staff & service, property conditions & facilities, room comfort
Response from FILZAH on Apr 10, 2018
Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

6/10 Okay

helmi, malaysia

Liked: Staff & service
Pool to small
Old hotel design..please upgrade ur design to get more comfort to guest..pool to small cause to many guest in weekend cant support all guest..only kid can swim.. Extra bed for 3person not same bad..so the comfortable is low.
Stayed 1 night in Mar 2018
Response from FILZAH on Mar 28, 2018
Dear Sir Helmi, Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

6/10 Okay

kiat, Kuala Lumpur

Reasonable room rate, close to the beach.
Checking in took a little longer than usual, the staff however were very friendly and helpful. Hotel cleanliness level probably need to raise up a bit, especially near the swimming pool.
Stayed 1 night in Mar 2018
Response from FILZAH on Mar 27, 2018
Dear Sir Kiat, Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

10/10 Excellent

mohamad haffizal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from FILZAH on Mar 31, 2018
Thank you very much for taking time to share your feedback about our resort on Expedia. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

8/10 Good

Bourdeen, Johor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is good and has a beautiful view. Delicious food with all reasionable prices. Safe and convenient location for honeymooners and couples. Beatiful and attractive interior furnishings. Beside breakfast it is not so good and needs to be repaired. Thank you.
Stayed 1 night in Feb 2018
Response from FILZAH on Feb 21, 2018
Dear Sir Bourdeen, Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

4/10 Poor

Mohd Puryadin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from FILZAH on Mar 31, 2018
Thank you very much for taking time to share your feedback about our resort on Expedia. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

8/10 Good

mohd zairi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for honeymoon
nice view and nice staff,,but wifi is to low coverage in room
Stayed 1 night in Feb 2018
Response from FILZAH on Feb 6, 2018
Dear Sir Mohd Zairi, Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

6/10 Okay

Verified traveler

Room just fine..the beach is not for swim at all very dangerous
Stayed 1 night in Feb 2018
Response from FILZAH on Feb 5, 2018
Dear Sir, Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA,Cherating

8/10 Good

WAN ROSDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Anuar Md Noor - Operation manager on Jan 18, 2018
Dear Mr Wan Rosdi, Thank you very much for taking time to share your feedback about our resort on Booking.com as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, eRYAbySURIA

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good resort to stay. Including breakfast for 2, unfortunately all menus out of order before 9am. Need to wait before restocking.
Stayed 1 night in Dec 2017
Dear Sir, Thank you for your review. We are truly sorry your experience of Breakfast during your stay at our resort was disappointing. We try hard to make all our guests happy and comfortable and regret that your stay was hindered by the experience you have mentioned. I am sure we would have been able to improve on some of the issues you have raised. Thank you again for staying with us and we hope to be able to get a chance and show ourselves that we are getting improve. Please feel free to contact us should you need any assistance. Thank You. Yours truly, eRYAbySURIA

8/10 Good

yusanisa, johor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
nice place with beach....very good for relaxing with family....
Stayed 1 night in Dec 2017
Response from FILZAH on Dec 23, 2017
Dear Madam YUSANISA, Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, Auni Filzah Ali Sales Coordinator & Guest Service Executive

10/10 Excellent

Firdaus, Kajang, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.. Near to the beach.. Calm
Can hear the wave. The scene are nice.. Pool no need swimming suit
Stayed 2 nights in Dec 2017
Response from FILZAH on Dec 16, 2017
Dear SIR FIRDAUS, Thank you very much for taking time to share your feedback about our resort on Expedia as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, Auni Filzah Ali Sales Coordinator & Guest Service Executive

4/10 Poor

MD RAZIF

Disliked: Staff & service, room comfort
Bad experience holiday
Bad experience for my holiday. Late check in. Electricity power failure, no back up generator, tv channel very bad, not clear tv pictures, breakfast very limited for RM25 per pax. Swimming pool only suitable for kids. Really not recommended to stay here.
Stayed 1 night in Dec 2017
Dear Mr Razif, Thank you for your review. We are truly sorry your experience of power failure during your stay at our resort was disappointing. We try hard to make all our guests happy and comfortable and regret that your stay was hindered by the experience you have mentioned. I am sure we would have been able to improve on some of the issues you have raised such as morning breakfast and room maintenance. Thank you again for staying with us and we hope to be able to get a chance and show ourselves that we are getting improve. Please feel free to contact us should you need any assistance. Thank You. Yours truly, eRYAbySURIA

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Dear Sir, Warmest greeting from eRYAbySURIA. The management of eRYAbySURIA would like to take a moment to thank you for your selection of eRYAbySURIA as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, eRYAbySURIA

6/10 Okay

Kamarul

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

FATIMAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

2/10 Terrible

Taufiq Cheng, Cherating, Pahang

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Short vacation
Family trip . Overall stay was ok. Ants in the room, got bitten few times. Cold and hot water shower provided. Breakfast were ok. Resort near beach with several outdoors facilities such as football and volleyball.
Stayed 1 night in Jun 2017
Response from Mohd Hisyam on Jul 10, 2017
Dear Mr Taufiq Cheng, Thank you very much for taking time to share your feedback about our resort on Expedia.com as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, Mohd Hisyam Guest service, event & review management

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Nice place, low qualiy hotel
Hotel is directly on the beach Restaurant and breakfeast are bad (low choice, bad quality, no refill) Booked for 3 adults, one bed ! They added one extra uncomfortable bed Equipment in poor situation: all windows defective, hihg noise from swimming pool
Good evening.. Dear Mr Ononymous, Thank you very much for taking time to share your feedback about Suria Cherating Beach Resort on Agoda.com as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, Mohd Hisyam Guest service, event & review management

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort

2/10 Terrible

Nad, KL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is not clean and very smelly. Water drainage in bathroom is clogged.
Response from eRYA on May 26, 2017
Good evening.. Dear Miss Nad, Thank you very much for taking time to share your feedback about Suria Cherating Beach Resort on Agoda.com as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. We hope next time, you will choosing our resort as your vacation place , thank you. Sincerely, Mohd Hisyam Guest service, event & review management