Ratings based on 1,008 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, In Cherokee, N.C. Across from Casino.

Posted Jul 7, 2015
Pros: Very polite staff, And really clean room.
Cons: A little cleaning on outside of hotel, But the inside was great.
Location: In Cherokee, N.C. Lots of outdoor activities, And Casino across the street.
It was wonderful. We didn't stay but for 1 night, And it was beautiful. I asked for A special request, And got more than I had asked for.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Harrah's Casino

Posted Jul 6, 2015
Pros: Great Breakfast
Cons: Get rid of the bedbugs
Location: Good places to eat nearby. Historical culture great.
Very comfortable room. Great Jacuzzi. Fair value for the price.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2015
Nice clean room. Breakfast was good. Staff very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lyerly, GA

Nice hotel

Posted Jul 6, 2015
My overall experience was wonderful. My husband and myself had a little altercation between another guest, but as far as the hotel everything was awesome.
4 out of 5
Recommended
for Everyone
by A verified traveler from Warner Robins, GA

Beds were hard and could not sleep.

Posted Jul 6, 2015
Pros: close to casino
Cons: beds
Other than the beds, it was great. Rooms were clean and breakfast was pretty good. Not great but for free, what can we expect.
2 out of 5
by A verified traveler from Tennessee

Will not stay there again

Posted Jul 4, 2015
There is no counter space in the bathroom. Room is not very clean, especially floor in bathroom. We have stayed in cheaper hotels, that are much cleaner. Will not stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Burnsville, North Carolina

Cherokee is more you think.

Posted Jun 30, 2015
The Casino shuttle was very convenient. The Oconoluftre Island Park was more than a delight to stroll in. This place inspires on multiple levels.
2 out of 5
by A verified traveler from Mount Airy, NC

Across from casino.

Posted Jun 30, 2015
Pros: The only plus to this motel was its proximity to the casino
Cons: Clean up rooms. Don't make people feel you are doing them a favor when they are paying.
Location: Great ride through the Great Smokey Mountains. Plenty to do and see in Tennessee which is not too far.
Larch at front desk very unfriendly when we checked in. Long ride to be greeted like someone was doing you a favor while you paid for it. Had to return as room allegedly was not ready one hour before 4:00 p.m. check-in. Had a strange feeling he was not telling the truth. Room was very big but was not impressed by cleanliness. Went to plug in alarm clock which was not plugged in and the amount of dust behind the night stand was staggering, Killed a giant moth after my husband stood on chair to reach him. As my husband is in his eighties we were not thrilled with this. Bathroom had mold in different areas. Just had an unclean feeling being in the room. Second day I threw the quilts (2 queen beds) over the bed and the cleaning person never touched them. Guess my job was good enough, Breakfast was a standard for that type of motel. We did not bother to attend after the second night, stopped on the road. Noise from the road was very disturbing. We have stayed at the Casino previously with none of these issues. We would stay at casino again if/when we returned to area.
3 out of 5
by A verified traveler from Raleigh, NC

Could be a nicer place if they updated furniture,

Posted Jun 27, 2015
Pros: Closeness to Haeeas anc Indian reservation.
Cons: Room appearance
OK for night stay. Should update room furnishings, Chairs so old they were faded. Would not stay again.
3 out of 5
Recommended
for Everyone
by A verified traveler from lexington nc

cherokee grand hotel

Posted Jun 24, 2015
Pros: it was clean
Cons: updated bathroom
Location: casino close to western carolina which was one of the reasons i stayed there due to my daughter attending orientation
check in went smooth staff was nice close to the casino i wanted to stay because of the shuttle to the casino and did not realize until check in that it only runs on saturdays and sundays but we were close enough that we drove the rooms were clean and the bed and pillows were comfortable but i missed having a tub there was only a shower