Ratings based on 300 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Slam the DoorPosted May 26, 2015
Pros: Amanda. She tried to help me with the door issue and also the issue of no toilet paper in the mens downstairs rest room. She had a real positive att.
When I first left the room I realized that the hotel room door did not lock when you tried to lock it from in the hall. (From the inside you could lock the dead bolt and therefore the door was locked) Called the desk and the girl said she would send some one to fix it. We waited and waited for about 20 minutes nothing happened. I went into the hall and found one of the girls that was cleaning the rooms and asked her how to close the door. She said the maintenance man was suppose to replace the unit as it was not working properly. She told me to slam it and it would lock. She said pull it as hard as you can. Did not like to do that but it locked so we were able to leave the room. The next am as we were checking out with Amanda that had just walked in to work, I told her about the door locking issue and she immediately try to look up my room info. She explained that I had paid thru Expedia so she could not give me any credit but apologized and said she understood the problem and concern I had. As Amanda and I were talking the girl that had checked me in the day befrore and told of the locking problem was writing it up to be fixed by the maintenance man. Why was this not done the afternoon before when I called with the problem. That is when the issue needed to be addressed. I do no book a motel room and pay more then $150 and then I have to stay in my room because the room does not lock. jThat is not my idea of a vacation.
for Everyoneby A verified travelerfrom Suches GA
Close to all the attractionsPosted Apr 10, 2015
Pros: Clean and comfortable
Cons: nothing to change
Location: located close to the town and casino
Very nice visit to the area and the motel was extremely comfortable
for Couplesby A verified travelerfrom atlanta
Good stayPosted Mar 30, 2015
Cons: The walls between rooms soundproofed.
Location: Walk, sightsee, of course the casino
Great location, room needs to be soundproofed, you can hear people in the next room clearly and they decide 3 am was their party time. Hotel staff very helpful and room nice and clean.
for Everyoneby A verified travelerfrom Maryville, Tennessee
Close to Harrah'sPosted Mar 27, 2015
Excellent location for events at Harrah's. The only thing which would make visits to Cherokee more enjoyable would be if the city would invest in sidewalks near the casino since Harrah's hotel is always booked during events
for Everyoneby A verified travelerfrom Corryton, TN
Close to the casinoPosted Mar 16, 2015
Was forced to stay in smoking room and excluded from receiving my rewards points because I booked through a 3rd party
Comment from Hotel Management
Mar 19, 2015 by David B., Hotel Management
Thank you for taking the time to leave us your feedback. Booking through someone other than the hotel you are staying at does in fact exclude you for receiving points or bonus points through that property and we thank you for choosing us and Expedia. Booking through another booking agency does not always put you in a standard room that option is available at a cheaper rate and it can be smoking or non smoking.
for Everyoneby A verified travelerfrom cherokee, nc
Posted Feb 24, 2015
Enjoyable and great location to casino! Was able to drive to restaurants and sites quickly and without trouble. Will definitely visit again.
by A verified traveler
Posted Feb 23, 2015
Booked a non-smoking room. But all they had was smoking when we arrived.
for Familiesby kristen
Posted Feb 20, 2015
for Couplesby Bagratfrom Suwanee, GA
Love this hotelPosted Feb 18, 2015
Great hotel, great staff, very friendly, very clean. We always love to stay here. Right across from the casino.
for Familiesby ALCIDIRfrom Itapeva, SP - Brasil
ExcelentePosted Feb 11, 2015
Localização, Atendimento, Café da manhã, ......tudo muito tranquilo.