6 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Reviews of Mitsis Royal Mare

5 out of 5
Mitsis Royal Mare
Limenas Hersonissou, Hersonissos, Crete

Reviews

8.6

Excellent

Rating 10 - Excellent. 65 out of 145 reviews" "
Rating 8 - Good. 56 out of 145 reviews" "
Rating 6 - Okay. 18 out of 145 reviews" "
Rating 4 - Poor. 5 out of 145 reviews" "
Rating 2 - Terrible. 1 out of 145 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shai

Liked: Cleanliness
Response from Guest Relations Team on Oct 2, 2023
Dear Shai, thank you very much for your feedback. We really hope you enjoyed your stay with us and we look forward to welcoming you again in Royal Mare.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 week stay in September 2023 - excellent
We stayed for 2 weeks & we had a fantastic time. The Hotel is very clean. The staff were excellent - very attentive & professional. The restaurants were all lovely, with the main restaurant having a wonderful daily choice & again very helpful staff. I would recommend this Hotel!
Stayed 15 nights in Sep 2023
Response from RM on Sep 28, 2023
Dear guest,We truly thank you for your wonderful review!!!Our main goal is to provide high level of services and create unique holiday experience for all our guests.Rest assured we try hard to achieve this.It would be our great pleasure to welcome you again in the near future.Best regards,The management team

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel. Service was really good and the grounds were immaculate.
Stayed 7 nights in Aug 2023
Response from RM on Sep 8, 2023
Dear guests,Many thanks for your warm review.We are more than happy to receive such reviews and find out that we have managed to fulfill your expectations.It would be our great pleasure to welcome you again in our resort.Best regards,The management team

6/10 Okay

Olamide

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel was NOT 5 stars, more like 3.5. Worn carpets, tiny rooms, stained carpets etc, the hotel is in desperate need of renovation. The food was also terrible. No variety or taste. For the price being paid, I expected a lot more. The staff was lovely and really helpfully. The hotel itself was pretty, but it needs a serious makeover and new chefs.
Stayed 10 nights in Aug 2023
Response from RM on Aug 29, 2023
Dear guest,We regret to know that we did not manage to reach your expectations. Rest assured that we always take into serious account all guests' comments and procced to corrective actions where necessary. We truly thank you for your appreciation towards our staff, they all work really hard to provide high level of services. The comment regarding the food really surprised us, as it is considered one of our hotel's strongest asset that our guests always compliment us on. Our primary concern is to ameliorate our services and create unique holiday experience for all our guests.Kind regards,The management team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Property slightly tired. Staff are fantastic and the property is spotlessly clean. Power cuts were an issue.
Stayed 9 nights in Jul 2023
Response from RM on Aug 14, 2023
Dear guest,Thank you for taking time to send us your feedback from your stay in our resort. Your comments are of utmost importance and we always take them into serious account. It would be our great pleasure to accommodate you again in the near future.Best regards,The management team

10/10 Excellent

Rachel Marie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very pleasant stay at this resort, highly recommend!
Stayed 8 nights in Jun 2023
Response from RM on Jul 4, 2023
Dear Guest,Thank you for your warm review regarding your stay in our resort. These kind of reviews give us great strength to continue our efforts. It would be our great pleasure to welcome you again in the near future.Kind regards,The management team

8/10 Good

lindsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2023
Response from RM on Jun 30, 2023
Dear Guest,Thank you for taking time to upload your feedback concerning your stay in our resort. We take into serious consideration all our guests' feedback, which helps us evaluate the level of our services.We truly wish to welcome you again in the near future.Best regards,The management team

8/10 Good

Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service , although they were trying to give me downgraded room. In the end all good.
Stayed 7 nights in Jun 2023
Response from RM on Jun 28, 2023
Dear Guest,We are happy to know that we managed to fulfil your expectations. You may rest assured that we always take into serious account our guests' comments and we procced in corrective actions where necessary.It would be our great pleasure to welcome you again to our resort in the near future.Best regards,The management team

8/10 Good

Andrzej Zbigniew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Positives: Beautiful grounds and gardens, very clean, specious rooms, great food, nice speciality restaurants, friendly stuff, nothing was too much trouble Negatives: - letting people reserving their sun beds with towels early in the morning so others can’t find any free. Some people wouldn’t turn in for hours! This shouldn’t be allowed… - no electric sockets by bed - beach a bit stoney, not even, not good for kids - outside the hotel is pretty shabby - nearest town Hersonissos quite tacky - excursions sold by the hotel overpriced for what it was
Stayed 7 nights in Jun 2023
Response from RM on Jun 23, 2023
Dear Guest,We really thank you for taking time to upload your feedback concerning your stay in our resort.We always take into serious account our guests' comments and we proceed in corrective actions where necessary. We wish to welcome you again to our resort in the near future. Kind regards, The management team

6/10 Okay

Charlotte

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Overpromised. Not 5*
Stayed 7 nights in May 2023
Response from RM on Jun 5, 2023
Dear Guest,Thank you for taking time to upload your experience concerning your stay in our hotel. Your comments are of utmost importance, so as to ameliorate the level of our services. Rest assured that our main goal is always to fully satisfy our guests and we try hard to achieve this.It would be our pleasure to welcome again in the near future.Best regards,The management team.

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from RM on May 29, 2023
Dear Guest,Thank you for taking time to share your feedback regarding your stay in our hotel.We take into serious consideration all our guests' feedback, as it helps us evaluate the quality of our services and take corrective measures where necessary. You may rest assured that our main goal is always to offer unique holiday experiences and the well renowned Greek hospitality.Kind regards,The management Team

10/10 Excellent

sabine

Liked: Cleanliness, staff & service, property conditions & facilities
it really is a five star resort. it was quiet and had a very mature adult feel. the staff is outstanding. they are very professional. they will empower everything possible for the guests. i will recomend this resort to all i know. Thank yoy Mitsis Royal Mare
Stayed 10 nights in Apr 2023
Response from RM on May 11, 2023
Dear Guest,Thank you for your wonderful review!We are really pleased to know that we managed to meet your expectations. Our main goal is to satisfy all our guests' requirements and we try our utmost to achieve this. It would be our pleasure to welcome you again to our resort in the near future.Best regards,The management team

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crete holiday
Cretan style buildings over vast area to beach Faultless holiday
Stayed 7 nights in Apr 2023
Response from RM on May 2, 2023
Dear Guest,Thank you for your kind comments. We are really pleased to read that we managed to fulfil your expectations. Your comments give us strength to continue our efforts in providing high level of services to all our guests.Best regards,The management team

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had questions at the front desk about snorkelling and car rental and shopping and she said we need to go into Heraklion. That was incorrect because All three were near by and within walking distAnce. We were speaking English and not sure she understood English very well.
Stayed 4 nights in Oct 2022
Response from RM on Oct 25, 2022
Dear Guest,Thank you for your feedback.We would like to apologize for any inconvenience caused.You may rest assured that we take into serious account all comments we receive and we proceed in corrective actions where necessary. Our main goal is to provide high level of services and create unique holiday experiences for all our guests.Kind regards, The management team

10/10 Excellent

Tamzin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2022

10/10 Excellent

MILTOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Sep 2022

10/10 Excellent

Besik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel with a friendly staff, delicious food and great facilities.
Stayed 7 nights in Sep 2022
Response from RM on Oct 4, 2022
Dear Guest,Thank you for taking time to upload your positive experience in our hotel.We are really happy to know that we managed to fulfil your expectations.Our main goal is to provide high level of services and we take great pride when we achieve this.It would be our pleasure to welcome again to our resort in the near futureBest regards,Pantelis GasparisHotel Manager

10/10 Excellent

S

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exemplary.
One the best resorts anywhere. The resort is on gradual slope and layout is such that you get sea views everywhere. The sea and beach are safe for swimming. Good facilities and a good spa area. Food in the main restaurant was good. About staff everywhere they are excellent. They offered good white wine complimentary in the room. Very very good resort with reasonable tariff.
Stayed 2 nights in Sep 2022
Response from RM on Oct 4, 2022
Dear Guest,We are pleased to receive your positive feedback concerning your stay in our hotel.It is also your reviews that motivate us to continue our efforts and ameliorate further our services.It would be our pleasure to welcome you again to our hotel in the near future.Best regards,Pantelis GasparisHotel Manager

8/10 Good

Konstantinos

Stayed 5 nights in Sep 2022
Response from RM on Oct 4, 2022
Dear Guest,We would like to thank you for taking time to post your feedback concerning your stay in our hotel.Your feedback is of utmost importance so as to evaluate the quality of our services and take corrective measures where necessary.Additionally it fills us with strength to continue our constant efforts in providing unique holiday experiences.It would be our pleasure to welcome you again in the near future.Kind regards,Pantelis GasparisHotel Manager

6/10 Okay

Ziv

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not so clean, pools are not in great shape (pilling walls), beach is beautiful, room are a bit small, staff is nice and pleasant, food is ok, gladly we didn’t take the all included - we heard people complaining that not everything is included (beer, alcohol, some of the expensive food, and some of the restaurants at the hotel aren’t included). Not amazing in general. I was pretty disappointed… to be completely honest.
Stayed 5 nights in Aug 2022
Response from RM on Oct 4, 2022
Dear Guest,Thank you for taking time to share your comments regarding the stay in our hotel.We take into serious consideration all our guests' comments, as it helps us evaluate the quality of our services and take corrective measures where necessary.We regret to read that we do not manage to exceed your expectations, since our main goal is always to offer unique holiday experiences and the well renowned Greek hospitality.Kind regards,Pantelis GasparisHotel Manager

8/10 Good

Sarup

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean nice grounds decent food. However seeing as this is a family hotel and in the middle of nowhere. They could really make a bit of effort with evening entertainment and something for kids. They are missing a trick.
Stayed 7 nights in Aug 2022
Response from RM on Oct 5, 2022
Dear Guest,We would like to thank you for taking the time to post your comments concerning your experience in our hotel.Your support gives us strength to continue our efforts towards guest’s satisfaction, while at the same time your remarks are being taken seriously under consideration, promoting the amelioration of our services. Warm regards,The management team

8/10 Good

Jean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort, staff is extremely helpful and friendly. Clean room, nice pools. Food is very good but buffet lacks variety.
Stayed 7 nights in Aug 2022
Response from RM on Oct 5, 2022
Dear Guest,Thank you for your warm review. We take great pride in our personnel and we thank you for your appreciation. All comments are taken into consideration and corrective measures are taken where necessary.It would be our pleasure to welcome you again in the near future,Kind regards, The management

6/10 Okay

Aylin, Lake Hopatcong

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Good wasn’t good at all!!
Stayed 4 nights in Aug 2022

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

6/10 Okay

Erica

Traveled with family
Liked: Cleanliness, staff & service
The property is not 5 Stars, it is nice but dated. The area around it is very run down. The food was ok not outstanding very repetitive at lunch and Dinner, lunch could of offered kebabs or burgers, chips just something quick and simple with a salad bar. required more snacks, very regimental times, no in between snacks or fruit at the bar etc. I would say the breakfast buffet was very good with lots of choice for everyone The waiting staff were slow often not even bringing requested items The a la carte restaurants were Good but again Choice was limited There was a lovely lady on each day at the main pool bar, so polite and welcoming She was by far a stand out staff member Not much entertainment on an evening The Gym equipment was very dated, especially the running machines Nothing in the rooms was replenished.. I have never known that before at a all inclusive hotel! Not even coffee sachets. I will not be returning I’m afraid The beds were hard and the pillows were cheap and hard
Stayed 9 nights in Jul 2022

10/10 Excellent

Yarden

Stayed 2 nights in Sep 2021
Response from Reservations department on Oct 5, 2021
dear value guest, thank you for your positive comments which help us to continue our work

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort with accessibility for wheelchair users. There are sloping paths around the resort but transport (golf type cart) is available for disabled users and the elderly. Staff are very friendly and helpful. Strict use of masks and sanitiser in dining rooms whilst at the buffet. Excellent choice of food and drinks if on all inclusive.
Stayed 7 nights in Sep 2021
Response from Reservations department on Sep 26, 2021
dear Elizabeth, thank you for your positive comments concerning our Resort. looking forward welcoming you again in Royal Mare

6/10 Okay

Irma

Traveled with family
Liked: Property conditions & facilities
8 nights ultra all inclusive stay
Definitely not a 5* max 4*, service some places or better to say some shifts off ppl were very nice and polite but some were not nice at all. Over priced, not worth the cost. Hotel is big and environment is pretty nice, but I would not recommend to go there for all inclusive package. Drinks are good but there is no decent place for snacks. Breakfast over very early and if you didn’t make it on time then there is no really place to get brunch or snacks, so you are not recommended to sleep long on your holidays if you cant wait for food till lunch ( was traveling with child 4 years old who liked to sleep longer in the mornings)
Stayed 1 night in Sep 2021
Response from Reservations department on Sep 23, 2021
Dear value guests, thank you for taking time to share your experience. your comments help us to improve our facilities and service with our best regards Reservations

10/10 Excellent

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff, rooms very clean, exceptional choices for buffet food, pool amazing.
Stayed 10 nights in Sep 2021
Response from Reservations department on Sep 22, 2021
dear value customer, thank you for your comments which help us to keep and/or improve our service

10/10 Excellent

Ina, Ottawa Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was genuinely happy and empowered to fix issues immediately! The food was excellent and so was the service! The room was clean and the housekeeping never failed to do an outstanding job! The resort guest services team and hotel manager were approachable and visible which allowed any issues to be ironed out without delay! Very professional staff, wonderful food and service & great amenities! Will definitely return to stay here!
Stayed 7 nights in Jun 2019
Response from George on Jul 4, 2019
Dear Ina, thank you for spending some time to write a review for our hotel and of course your kind comments. looking forward to welcoming you again in Aldemar Royal Mare, George

4/10 Poor

Batel

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Guest Relations Team on Jul 18, 2019
Thank you for taking the time to write about your stay. At Aldemar Royal Mare Resort we strive to make all guests’ stay memorable and enjoyable. I would like to apologize for any inconvenience caused.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Guest Relations Team on Jul 18, 2019
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We look forward to welcoming you back in the future.

10/10 Excellent

AR, USA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Excellent staff and amenities - Rooms are okay - Excellent ambiance - Great food - Excellent beach
Stayed 6 nights in Jun 2019
Response from Guest Relations Team on Jul 18, 2019
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We look forward to welcoming you back in the future.

6/10 Okay

Winnie

Disliked: Cleanliness
Not a 5 star hotel
In middle of nowhere, breakfast is not good and end very early at 10am. The room floor is not clean. Only one outlet in the room.
Stayed 3 nights in May 2019
Response from Guest Relations Team on Jul 18, 2019
Thank you for taking the time to write about your stay. At Aldemar Royal Mare Resort we strive to make all guests’ stay memorable and enjoyable. I would like to thank you for bringing your concerns to my attention and would like to apologize for any inconvenience caused.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort. Clean and beautifull. Not extrem luxurious but honest and realy professional.
Stayed 2 nights in May 2019

8/10 Good

Sue, Stockport, u.k.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious hotel with nice grounds and facilities . Spa, , hairdressers, tennis
Stayed 9 nights in Oct 2018

10/10 Excellent

Ruhaly, Edinburgh, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Mare was a fantastic hotel. I could not think of a better hotel to be staying in. Alex, the hotel manager, looked after my three friends and I. He also offered us an upgrade to one of the beach front villa which was the absolute highlight of our holiday. The reception staff and other support staff (particularly those who drove us to our villa through the buggy's) were extremely helpful and friendly! The hotel is very clean and is perfect for deep relaxation. The gym and indoor swimming pool also very good. Location wise, Hersonissos is just a quick and cheap taxi ride away and is a fantastic place to go for food and some holiday shopping. Overall, an amazing place to stay in Crete. I will definitely recommend this place. Thank you Alex and others for looking after us!
Stayed 6 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good food, right by beach, staff friendly and helpful.
Stayed 4 nights in Oct 2018

8/10 Good

Rob, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort. Choice of pools, all very nice. Wifi was not consistent in our room.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely stay there again
Stayed 4 nights in Aug 2018

8/10 Good

Gina, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private Beach, great facilities
The Aldemar Royal Mare Hotel is really lovely. It is immaculately clean and the staff are helpful. It has a private beach with activities for all. Some of the rooms have private pools, we did not book one of those this trip, I thought they would just be small pools but having seen them it would be worth booking a room with a shared pool as they are huge and you can relax on patio loungers right outside your door or use the main pools, which there are plenty. The gym is good and the spa is very relaxing although a bit dated compared to some other five star hotels we have stayed in. It is very clean.
Stayed 7 nights in Jun 2018

10/10 Excellent

Lisa, Newfoundland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with beautiful views of the sea. This hotel is an all inclusive but we stayed only for two days with breakfast included. The beach restaurant and the Asian were my favourites. Very helpful friendly staff . My only complaints were that the air conditioning was not working properly in our room and the actual hotel was a little tricky to find if your coming by car. There wasn’t a lot of signage to guide you to the hotel. Overall, it was a great hotel and I would definitely recommend!
Stayed 2 nights in May 2018

8/10 Good

Eran

Liked: Cleanliness, staff & service, property conditions & facilities
NIce Weekend
Nice Hotel resort, Clean rooms, Nice swimming pools, should have a car or use a taxi in order to go out from the hotel
Stayed 3 nights in Oct 2017

8/10 Good

Dale, North Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Longer We Stayed, the More We Enjoyed the Hote
First room allocation did not suit us. However, the hotel responded quickly and the second room was fine. The hotel faces north to the beech and sea. So, think carefully whether and when you want the sun on your balcony and, if appropriate, your private pool. For example, in late September onwards, certain sea facing rooms will have no or little sun on their balconies/pools. The main restaurant, the Symposio, is a bit uninspiring in decor. However, don't be put off, the food was pleasantly varied and good. We didn't use the other specialist restaurants but did have 2 lunches at the Abatross, their beech restaurant. The fish was excellent. If you have mobility issues, suggest you stay close to the main building, i.e. Rooms 101 to 266. Also, I would avoid apartments 711 to 786. They are close to the beech but also noisy adjacent hotel and a service road (hotel still has many old, smelly diesel buggies).
Stayed 11 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Very pleasant and restful experience. Hotel not too busy. Lots to do in Crete
Stayed 7 nights in Aug 2017

8/10 Good

Panos, London

Liked: Cleanliness, staff & service, room comfort
Good hotel, maybe a little dated
Good class of hotel, maybe a little old in places and therefore parts of it need updating/modernising. Beach is made of very small stones, it's not a sandy beach and the El Greco a la carte restaurant is not a la carte standard or quality, but aside from these points hotel staff were very friendly and the other eateries were very good. Rooms and all public spaces were very clean and all staff were very accommodating and couldn't help enough.
Stayed 5 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Fantastic service and food was always very good. Highly recommend all inclusive with dine around option so you can eat in all the a la carte restaurants. Kids club for kids was probable the only let down - was fine for a few hours but no structured activities.
Stayed 7 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely Hotel Complex
Looks better In pictures than in real life. Pools Nice Bars and Food Expensive. Room Could do with updating Staff good but did not give 5 Star Service
Stayed 7 nights in Jun 2017

6/10 Okay

sue, uk

Liked: Staff & service
Disliked: Room comfort
not as good as we had expected ...more like 4* it looks much nicer in the brochure .The main hotel bar was lovely with great views but the rooms were needing a big update ...the bathrooms were very poor with the bath draining all over the floor.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, terrible beach.
The hotel is great with excellent facilities and swimming pools. The food was good and had plenty to choose from. The only let down was the beach which is rocky and rough, two feet into the water it is above chest height. Wouldn't recommend for families or if you are looking for a nice swim in the sea.