Ratings based on 190 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
for Couplesby Johnfrom bolton
fairPosted Dec 30, 2014 on Hotels.com
Snotty receptionist when checking in, all grout cracked on the bathroom floor, sink dirty, although good tv and shower and excellent food.
for Getaway With Friendsby A verified traveler
Flott hotellPosted Dec 23, 2014 on Hotels.com
kort fortalt: Kort avstand fra tog og buss God service og mat Flotte rom, eneste var at madrassene var i hardeste laget.
for Couplesby Davidfrom Newcastle under Lyme
Christmas shoppingPosted Dec 19, 2014 on Hotels.com
A visit to take in the Christmas market and have a break
for Business Travelersby John
Posted Dec 14, 2014 on Hotels.com
for Everyoneby A verified travelerfrom west mids
A lovely stayPosted Dec 4, 2014
Staff we very good. We requested a refurbed room and were pleased with it's character and decor. Sadly the shower wasn't the best and the lift was tiny and slow. We had dinner at the hotel, again the service was good but regrettably the food was only mediocre. Nice atmosphere in the bar. Good breakfast selection. Location is in a less salubrious part of Chester but near enough to town.
for Couplesby Vickyfrom West Yorkshire
Excellent Customer Service, and Lovely BuildingPosted Dec 3, 2014 on Hotels.com
We stayed here for one night on my birthday and I was very impressed. I travel a lot with work and stay in many hotels of varying distinction and quality, but the Queens was definitely one of the better experiences. The thing that struck me the most (aside from the Victorian style grandeur of the building) was the excellent staff and high level of customer service. You can stay in the most palatial hotel in the world, but if the customer service isn't there it doesn't make a jot of difference. I felt we took a trip back in time, in terms of both opulence, but more importantly a bygone era when service mattered....as I wish it still did everywhere today!
for Everyoneby A verified traveler
Fantastic Hotel great location!Posted Dec 1, 2014
Location: Right opposite train station, 10 mins walk to town, spot on!
Staff so friendly, clean & tidy, amazing breakfasts couldn't fault this one bit! Will certainly be back soon!
for Getaway With Friendsby annefrom Stockport, Cheshire
Great hotel in a convenient positionPosted Dec 1, 2014 on Hotels.com
Very efficient staff and extremely friendly, from the cleaning staff to front desk to the concierge. Stayed 1 night with my friend in a lovely room in the Kings section. We were very comfortable in our luxury room which had everything we needed for our stay. Definitely coming back next year. Just across from the station and 10 minutes into Chester. Recommend!!
for Couplesby Jefffrom Northampton
chesterPosted Nov 27, 2014 on Hotels.com
we enjoyed our stay and found the hotel very comfortable
for Business Travelersby Laurencefrom West london
Queens Hotel stayPosted Nov 13, 2014 on Hotels.com
Met a colleague had drinks and food in the hotel a good standard.