Interior detail

Reviews of Crewe Hall Hotel & Spa

4 out of 5
Crewe Hall Hotel & Spa
Weston Road, Crewe, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 349 out of 762 reviews" "
Rating 8 - Good. 235 out of 762 reviews" "
Rating 6 - Okay. 104 out of 762 reviews" "
Rating 4 - Poor. 42 out of 762 reviews" "
Rating 2 - Terrible. 32 out of 762 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Peter

Business traveler
Very slow check in Initial room had no working heating Took ages to come and check Then couldn’t fix, so they eventually upgraded me.
Stayed 1 night in Mar 2024

10/10 Excellent

Hope

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfection. Thank you for the fabulous visit.
Stayed 1 night in Mar 2024
Response from Frankie on Mar 25, 2024
Hi Hope, thank you for your 5* review. We are so pleased to hear your positive feedback and hope to welcome you back to Crewe Hall soon.

10/10 Excellent

Merryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an absolutely amazing property. Travelling with our adult children, we had 3 ‘4 poster’ rooms in the old part of the hotel - each uniquely decorated with great charm. Very comfortable and quiet, can highly recommended.
Stayed 1 night in Mar 2024
Response from Frankie on Mar 15, 2024
Dear Merryn,Thank you for taking the time to leave us a review. We are so pleased you enjoyed your stay and that you would recommend us! We hope you will visit us again soon.Best wishes

10/10 Excellent

rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcoming staff. Quiet for a weekend. Staff at the Brasserie and Spa really friendly and helpful. Some areas of the hotel a bit tired but overall lovely.
Stayed 1 night in Mar 2024
Response from Frankie on Mar 5, 2024
Hi Rebecca, thank you for taking the time to leave us a review. We are so pleased to hear you enjoyed your stay and our staff looked after you well. Best wishes,

8/10 Good

Nikki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is excellent, very historical. Had feature room which was lovely and had great facilities (inc wine and beer in room). Food wasn’t great, we explained to staff who were very apologetic. Roads leading to hotel are full of pot holes and in desperate need of resurfacing. Staff were very friendly and helpful
Stayed 1 night in Jan 2024
Response from Francesca on Feb 4, 2024
Dear Nikki,Thank you for your review. We are very pleased to hear you enjoyed your Feature room in our Old Hall and that our staff were friendly throughout your stay.We are sorry to hear your experience in our restaurant wasn't the best, we hope it won't put you off returning in the future.

8/10 Good

christopher

Traveled with partner
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Francesca on Feb 4, 2024
Dear Christopher,Thank you for taking the time to leave us a review. We hope to be able to welcome you back to Crewe Hall in the future!

6/10 Okay

Liam

Liked: Cleanliness, property conditions & facilities
Restaurant service fantastic or slow, no happy medium, menu expensive for what you get
Stayed 4 nights in Dec 2023
Response from Crewe Hall Hotel & Spa on Dec 18, 2023
Thank you Liam

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Quick & efficient check in. Friendly and professional. Really impressed- festive and fancy!
Stayed 1 night in Dec 2023
Response from Crewe Hall Hotel & Spa on Dec 6, 2023
Merry Christmas Paul thank you for your kind words

4/10 Poor

John

Stayed 1 night in Dec 2023
Response from Crewe Hall Hotel & Spa on Dec 6, 2023
Please accept our apologies John that things did not go so well for you. Really hope you spoke with a member of the management team?

2/10 Terrible

Jack

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Crewe Hall Hotel & Spa on Dec 6, 2023
Please accept our sincerest apologies Jack that things did not go well with your stay.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely Cheshire property in the country. A great place to relax or visit the local villages.
Stayed 4 nights in Nov 2023
Response from Crewe Hall Hotel & Spa on Nov 28, 2023
Thank you Marie

8/10 Good

Bobby

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Crewe Hall Hotel & Spa on Nov 20, 2023
Thank you Bobby for leaving a rating.

2/10 Terrible

Abdullahi

Disliked: Cleanliness, staff & service, property conditions & facilities
Proper is ok
Stayed 1 night in Nov 2023
Response from Crewe Hall Hotel & Spa on Nov 20, 2023
Sorry to receive this

6/10 Okay

Gillian

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very average and no worth the usual rate
Overall there was a lack of attention to detail. There was a blue line from the top to the bottom of the television and the towel in the bathroom had a very large rip on it. There was no water provided which was surprising for this standard of hotel.
Stayed 1 night in Nov 2023
Response from Crewe Hall Hotel & Spa on Nov 8, 2023
Dear GillianThank you for your feedback. We are sorry to note your comments.The issues you encountered I do hope that you had the opportunity to speak with a member of the Management team prior to departure.Kindest regardsJess

2/10 Terrible

Danielle

Stayed 1 night in Oct 2023
Response from Crewe Hall Hotel & Spa on Nov 17, 2023
Sorry to receive this rating Danielle. I hope you had the opportunity to bring any issues to our attention.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Bit disappointing
Stayed 3 nights in Oct 2023
Response from Crewe Hall Hotel & Spa on Nov 17, 2023
Sorry to read that you found your stay disappointing.5

2/10 Terrible

Briege

Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible experience. Avoid.
Awful experience. Restaurant service a appalling, none of the staff have any interest. Food is average at best. Complaints were acknowledged and ignored.
Stayed 1 night in Oct 2023
Response from Crewe Hall Hotel & Spa on Nov 17, 2023
Dear BriegeSorry to receive this feedback following your visit. Having spoken with the team I am informed that they tried their best to resolve the issues you encountered and these were not ignored. Please accept our sincerest apologies that this left you disappointed.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Crewe Hall Hotel & Spa on Nov 5, 2023
Thank you for your rating following your visit.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The hotel itself is very lovely but the windows looked like they haven't been cleaned for a little while. The restaurants food is also lovely but a somewhat limited menu abut the wait for our mains was a little too long but the head waitress offered us the bottle of wine for free as a good will gesture.
Stayed 2 nights in Oct 2023
Response from Crewe Hall Hotel & Spa on Nov 5, 2023
Thank you for your review.Please accept our apologies that we failed to meet your expectations.It is good to read that you mention an apology was made due to your wait.Kindest regardsJess

6/10 Okay

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Crewe Hall Hotel & Spa on Nov 5, 2023
Thank you for leaving a rating. Do hope you had the opportunity to discuss any issues prior to departure

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay, nice place - nicer staff
We were only staying for one night to see a show in Crewe so didn't spend a lot of time at the hotel. The room was nice, bed very comfortable. There wasn't a lot of room for other furniture so hard to be critical about that. Nice bathroom, good toiletries. When we came back from the show we had a drink in the Terrace Bar, which was fine. Service was excellent and the drink selection was good although the wine choice, by the glass, was a little limited. The only meal we had was breakfast. The staff were brilliant despite being under a lot of pressure from the large number of guests needing attention. All smiles and very helpful. The food was standard hotel fare and everything was available, sometimes with a short wait but as stated the staff were clearly short-handed but coping admirably.
Stayed 1 night in Oct 2023
Response from Crewe Hall Hotel & Spa on Nov 5, 2023
Hope you enjoyed the show John that you went to watch?Thank you for your feedback following your stay.

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Crewe Hall Hotel & Spa on Nov 5, 2023
Thank you Matthew for leaving a rating

6/10 Okay

Kellie

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nice play, room clean but would like water in the room at the very least
Stayed 1 night in Sep 2023

8/10 Good

Andrew

Liked: Property conditions & facilities
Nice clean and large room. Breakfast was busy but good. Understaffed with junior staff that can get flustered or just not super observant (brink out cups, bring the bill etc).
Stayed 2 nights in Sep 2023
Response from Crewe Hall Hotel & Spa on Nov 5, 2023
Thank you for your review and comments Andrew. We will share this with the team.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crewe Hall
Perfect
Stayed 3 nights in Sep 2023
Response from Crewe Hall Hotel & Spa on Nov 5, 2023
Thank you for your rating following your visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It was amazing, and absolutely spotless. We will definitely be going again.
Stayed 1 night in Sep 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well earned reputation for excellence.
A little bit of constructive feedback. Disappointed with the breakfast organisation e.g slow to refill items and respond to requests to do so. Also ran out of some basic items. It would also be nice if all diners at a table could be left to finish a course together rather than several visits to clear plates before everyone had finished (pet peeve). Please ensure there are enough supplies provided to cover the number of guests in the room eg shower gel/towels.
Stayed 2 nights in Aug 2023
Response from Crewe Hall Hotel & Spa on Nov 5, 2023
Dear ChristineThank you for your very constructive and well balanced feedback following your visit.This is certainly supportive to helping us excellent guest experience.Kindest regardsJess

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities
Sold on the grandeur but the reality is average
Very palatial and impressive, long driveway, vast grounds, reception is main entrance to old building. Unless you're booked into an expensive suite you're then sent down through this lengthy route with all your bags to get to a room which is in the newer hidden 'wing' built out of sight to the left and behind the old building. Rooms are spacious, quite plush, bed is getting a bit tired and squeaky, decor is dated and paper is beginning to peel. Very low water pressure in gravity fed generic shower over bath, bath plug is captive flip-over style chome disc so you constantly plug the bath whilst having a shower by standing on it. Lighting is all warm temp and low wattage so you'll need your phone torch for any decent light to read by. Fridge in room is a welcome positive, not plugged in when you arrive so remember to do this first. TV has all generic freeview channels, signal is decent with no blocking, remote is typical LG hospitality option with million and one pointless buttons all in the wrong place. The brasserie is absolutely riddled with flies everywhere and the staff don't seem to be bothered when mentioning the issue. Food itself is typically pretentious and expensive. Breakfast buffet isn't magic either, hot buffet is luke warm but will keep you alive but the presence of flies on everything does nothing for the appetite.
Stayed 2 nights in Aug 2023
Response from Crewe Hall Hotel & Spa on Aug 27, 2023
Thank you for taking the time to leave a review.We are sorry regarding the issue with flies. Unfortunately as we are in the countryside when the Farmer's are muck spreading this is something that is difficult to alleviate.

10/10 Excellent

Darren

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 1 night in Aug 2023
Response from Crewe Hall Hotel & Spa on Aug 23, 2023
thank you so much

10/10 Excellent

Paul, Wesham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The old hall section is amazing and the staff really friendly! Will go again for sure.
Stayed 1 night in Aug 2023
Response from Crewe Hall Hotel & Spa on Aug 23, 2023
Look forward to welcoming you back!

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Crewe Hall Hotel & Spa on Aug 21, 2023
Thank you for leaving a rating.

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Crewe Hall Hotel & Spa on Aug 16, 2023
Thank you Andrew.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy
Lovely overnight stay. Used the leisure facilities and they were nice and clean. Breakfast was a little chaotic, not refilling the cereals etc meant everyone was asking for something and the staff were backwards and forwards. Food was good though. Room was in the annex which was fine for us. Spacious and clean room.
Stayed 1 night in Aug 2023
Response from Crewe Hall Hotel & Spa on Aug 16, 2023
Thank you for taking the time to leave a review Helen.

10/10 Excellent

Francis

Stayed 1 night in Aug 2023

6/10 Okay

tamara

Stayed 1 night in Aug 2023
Response from Crewe Hall Hotel & Spa on Aug 16, 2023
Thank you for leaving a rating.

10/10 Excellent

Karen, Worthing

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and lovely setting
Stayed 2 nights in Aug 2023
Response from Crewe Hall Hotel & Spa on Aug 8, 2023
Thank you Karen for taking the time to leave a review.

10/10 Excellent

Ciara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were fortunate to book crews hotel and spa after our original accomodation was a massive let down. We had a great stay here it was clean and unique and we were very pleased
Stayed 5 nights in Jul 2023
Response from Crewe Hall Hotel & Spa on Aug 1, 2023
Sorry to learn that your original accommodation was a let down. However delighted you chose to visit ourselves and that you were happy.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ho
Stayed 1 night in Jul 2023
Response from Crewe Hall Hotel & Spa on Aug 1, 2023
Thank you for leaving a rating Paul.

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Crewe Hall Hotel & Spa on Jul 26, 2023
Thank you Matthew

10/10 Excellent

PD

Stayed 1 night in Jul 2023
Response from Crewe Hall Hotel & Spa on Jul 26, 2023
Thank you PD

10/10 Excellent

KE

Stayed 1 night in Jul 2023
Response from Crewe Hall Hotel & Spa on Jul 18, 2023
Thank you for leaving a rating

10/10 Excellent

Nick

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Extremely friendly and professional staff. Great food. Comfortable room.
Stayed 1 night in Jul 2023
Response from Crewe Hall Hotel & Spa on Jul 17, 2023
Thank you Nick for your kind comments.

6/10 Okay

Simon

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness
Service didn't match the grand building for me
Checked in and went to room - corridor full of plates/glasses outside rooms awaiting collection. Even outside my room (4118) which doesn't make it feel at all like there is any effort ready for arrival. Shower drain blocked, flooded bathroom. Informed front desk who sent workmen but no offer of alternative room to get ready or any apology at all. Lovely big building - but dissapointing service overall
Stayed 1 night in Jul 2023
Response from Crewe Hall Hotel & Spa on Jul 17, 2023
Thank you Simon,We are sorry to read your comments following your visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning place!
Stayed 1 night in Jul 2023
Response from Crewe Hall Hotel & Spa on Jul 4, 2023
Thank you so much

10/10 Excellent

Zinta

Stayed 1 night in Jul 2023
Response from Crewe Hall Hotel & Spa on Jul 4, 2023
Thank you Zinta

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Crewe Hall Hotel & Spa on Jul 3, 2023
Thank you for leaving a rating following your visit

2/10 Terrible

Robert

Stayed 1 night in Jun 2023
Response from Crewe Hall Hotel & Spa on Jun 27, 2023
Sorry to see Robert, that things didn't go as planned during your stay.

8/10 Good

Ian

Stayed 1 night in Jun 2023
Response from Crewe Hall Hotel & Spa on Jun 27, 2023
Thank you Ian for leaving a rating

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Crewe Hall Hotel & Spa on Jun 22, 2023
Thank you for leaving a rating Linda.

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Racing at Oulton Park
Wished we had more time at the hotel as its an awesome building and the staff where all amazing. Room was great and restaurant food was brilliant and we even had takeaway bacon rolls as we left pre breakfast on the Sunday Can’t wait to return
Stayed 1 night in Jun 2023
Response from Crewe Hall Hotel & Spa on Jun 22, 2023
Hope you had a great time racing at Oulton Park. Always a great atmosphere there.Thank you for leaving a review and rating.