Ratings based on 416 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
87% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Business Travelers
by A verified travelerfrom Dublin

Economy hotel in pleasant setting near Motorway

Posted Apr 29, 2015
Pros: Swimming pool excellent
Cons: food bland,
Location: pleasant setting near Motorway
Swimming pool excellent, food bland, rooms were compact & comfortable. Internet free and reliable.
3 out of 5
for Business Travelers
by A verified traveler


Posted Apr 22, 2015
Pros: reasonable price through third party.
Cons: refurbishment required i think?
Location: nothing to do nearby. not even a food takeaway.
arrived here slightly before official check in time but was allowed to check in. ate in the bar. chicken jalfrezi with rice n poppadom. 12.95 i think. :-( not very nice. not even warm :-( service slow. room okay. bit tired. some of the facilities need upgrading. handrails on staircase all shoogly, the lift door opened and closed like a battering ram. hot shower in morning. early breakfast at 6.30. everything fresh and nice. don't know how it was later? you've to make your own toast and there's flasks of coffee on the tables. didn't use leisure facilities.
2 out of 5
by A verified travelerfrom North Carolina, USA

On the way down

Posted Apr 22, 2015
This used to be a nice hotel. Now, despite the staff doing their best, my room was very tired and in urgent need of renovation. Although the TV was the snallest screen I have seen in a hotel for a long time, there was a smelly tray outside the room door when I arrived late afternoon, the keycard I was given at check-in did not work first time, the biggest problem was the bath/shower. The water temperature was either stone cold or boiling and the control to regulate water temperature was broken - if you turned it, the control just came off the wall- fitting. As I was only staying 4 nights and the rate was low, I did not waste time complaining. One day the shower was just fine ! I used to like this hotel, going back even to when it was the 'Lord Daresbury' - but although the main entrance is reasonably impressive, until the rooms are substantially updated, I will personally avoid in future.
3 out of 5
by A verified travelerfrom manchester

You have this hotel listed as a 4 star??

Posted Apr 7, 2015
Pros: not much
Cons: most of it
Location: not really
you have listed this hotle as a 4 star when in actual fact it is not? thats not a true reflection on what you have sold me.. infact its miss selling! I will not be staying here again and wich to complain, first of all the room they put me in was a mess and I had to change rooms and every thing you said it was it wasnt - not fair :(
1 out of 5
by A verified travelerfrom wales

Posted Apr 6, 2015
Analog tv with 3 channels miserable staff, hotel under renovation old run down room wouldn't stay again!
1 out of 5
by A verified travelerfrom ne42 5eq


Posted Mar 30, 2015
Pros: The checking out early
Cons: Try employing cleaners and update the decor
Location: They were fine
Staff are unwelcome, rooms are dated and worn and it's obvious cleanliness is not on there agenda
4 out of 5
for Everyone
by A verified traveler

Convenient hotel and good value for money

Posted Mar 23, 2015
Pros: location and price !
Cons: the only small negative comment was the music in the bar in the evening and in the restaurant was slightly intrusive
Location: Walton Hall Park was very pleasant
Every thing was very good -.and the staff pleasant
2 out of 5
for Business Travelers
by A verified traveler

Posted Feb 24, 2015
Pros: Comfortably cheap
Cons: Repairs to the hotel, general maintenance, the carpets and curtains are tired and half the car park has been outsourced.
The heating didn't work and due to the road works I needed to be in by 8.00 pm as the directions to the hotel due to road works are very poor and my sat nav just kept trying to take me back the way that was blocked off.
2 out of 5
by A verified travelerfrom felixstowe, Suffolk

Visiting family

Posted Feb 17, 2015
Due to overcrowding we needed to book into hotel for the evening and we therefore chose one that was local. Unfortunately the hotel was tired and in need of good clean and a refurbished. I would not recommend this hotel and neither would we stay again.
4 out of 5
for Everyone
by A verified travelerfrom Teesside, UK

Don't believe the negativity

Posted Feb 12, 2015
Stayed here for work and it was excellent value for money. Staff were more than helpful throughout. Rooms were great. Clean, tidy and with full amenities.