Ratings based on 178 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Friendly Staff, Room comfort lacking.

Posted Feb 22, 2015
Pros: Very nice Staff. Nice resturrant.
Cons: Cold room, draft from window/cracks. Small bathroom, badtub very small, bed ok. TV programs very limited and no hdmi quality.
Location: Chester. When you have patience to take the slow bus just outside. Just 40 min with slow train to Liverpool and lots to see.
Just 1 day stay. Visit a company. Saw Chester and Liverpool.
4 out of 5
Recommended
for Couples
by Rodfrom Clevedon

Does what it says on the tin

Posted Feb 5, 2015 on Hotels.com
Exactly what you would expect from edge of town Holiday Inn. We had a great weekend break here a couple of years back and really enjoyed it. This was just an overnight stop. The nearby park and ride would be a bonus if it weren't for the rather difficult walk (no pavement) from the hotel. Good breakfast. Pleasant staff. Great value.
4 out of 5
Recommended
for Couples
by Janfrom Maidenhead

Great hotel, staff, location, bar/restaurant

Posted Feb 3, 2015 on Hotels.com
All aspects of this hotel were very good, from the friendly staff through to the hotel itself. We stayed in an Executive room and it was lovely, except the bed was way too soft. The mattress seemed ok, but the actual base of the bed was not solid - it was squashy which was bizarre. After a couple of nights we both had back pain because of it. Shame because everything about this hotel was super!
3 out of 5
Recommended
for Families
by Erikafrom Ireland

Chester Hotel

Posted Jan 7, 2015 on Hotels.com
Staff were very friendly & Helpful but the hotel is crying out for refurbishment. to get to our room on the 2nd floor is like going through a rabbit warren.
5 out of 5
Recommended
for Families
by Stacyfrom Poulton-le-Fylde

Family celebration stay

Posted Jan 6, 2015 on Hotels.com
Excellent stay with a quiet but warm pool. So close to the park and ride for easy access to Chester. Staff at the hotel couldn't be more helpful. Enjoyed a lovely 3 course evening meal in the restaurant- couldn't fault it. Will definitely be visiting again.
4 out of 5
Recommended
for Families
by Andyfrom york

nice post xmas break

Posted Jan 4, 2015 on Hotels.com
Git a great deal on a two night stay. Easy to find & handy for visiting Chester ( park & ride just over the road) hotel was nice & clean, nice pool which the kids loved & overall a great stay. Breakfast great & good service.
5 out of 5
Recommended
for Families
by A verified traveler

Family break

Posted Jan 1, 2015 on Hotels.com
A nice short stay. Health centre was good with warm pool (towels provided). A dinner at the restaurant was good but the breakfast was a disappointment and not for food (was ok) but for the staff not being organised and slow in assuring everything is stocked and in place.
5 out of 5
Recommended
for Families
by John

This traveler left a rating score only Posted Jan 1, 2015 on Hotels.com
3 out of 5
by A verified traveler

No free WiFi in the room, shower facility is too o

Posted Dec 28, 2014
£10 for breakfast...I think it is too much for continental breakfast. No free WiFi in the room, maybe there is in the lobby. Hair dryer is old. It is more like a bnb without breakfast...No free WiFi in the room, shower facility is too old
4 out of 5
Recommended
for Getaway With Friends
by Abbyfrom Brighton

Great stay

Posted Dec 24, 2014 on Hotels.com
Great to have a 24 hour bar and mark who worked there was te best waiter I've ever met. So friendly and attentive. Hotel nice and welcoming and clean. Only thing missing in room was with tea and coffee you never got a biscuit and that's always a nice touch when you do. Great stay and cosy bed. Downside was kids running along corridors or adults talking and not thinking just cause there going to 7:30 breakfast others are a sleep